New Ottershaw Surgery - Ratings and reviews
Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Marissa Mugford - Posted on 02 April 2024
I rang this morning and one of the reception team called back, giving me an appointment the same morning. The doctor was thorough, listened and took on board my concerns. I left feeling confident in the professional and caring treatment I received .
Visited April 2024
New Ottershaw Surgery has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2023
The nurse took the time to examine me properly and was very warm and pleasant. The receptionists are friendly and helpful, I love this surgery.
Visited April 2023
Review titled New Ottershaw Surgery
Replied on 03 May 2023
Thank you for taking the time to write this review, it is very much appreciated by all at Ottershaw Surgery.
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Review titled What an amazing exceptional Service Fantastic Practice
Rated 5 stars out of 5
by Sally Reardon - Posted on 10 March 2023
The Ottershaw Practice is amazing right from the wonderful receptionists through to the GP, The telephones are answered in a cherry manner and their empathetic, profession and friendly attitude is amazing. The follow up call from booking is quick and again the friendly professional GPs are amazing, I had to be referred to a clinic the GP phoned the clinic and I was seen later that day with even a text message with a you tube video showing me where the unit was ! Further treatment was required and again the surgery phoned me to make follow up appointments which were very quickly followed by a call from the Dr who made the appoint for me over the phone. A previous experience I had last year was just as good with a telephone consultation with a GP with in the hour and meds at the chemist with in a further hour, you are amazing people demonstrating, dignity, respect, professionalism, fantastic listening skills, and patience. You are all such a credit to the NHS and indeed make the surgery the great practice it is, in offering such a great service to the community... thank you so much.... you are all stars !
Visited March 2023
Review titled New Ottershaw Surgery
Replied on 19 April 2023
Thank you for taking the time to write this lovely review, it is greatly appreciated. Ottershaw Surgery
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Review titled Best Practice Personified
Rated 5 stars out of 5
by Neil - Posted on 14 May 2023
Reported to the doctor with a worrying lesion on my arm. Was referred to Ashford & St Peter's Hospitals. Attended Clinic for photographs to be taken - within a week. Saw Consultant Dermatologist at Ashford Hospital - a week later. Had lesion removed (along with a second suspect growth on my back) - the next day. Full documentation supplied. Could not have wished for better treatment.
Visited March 2023
Review titled New Ottershaw Surgery
Replied on 15 May 2023
Dear Neil, we are very glad to hear you have had such a good experience with the surgery. Thank you for taking the time to write a review. Many thanks
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Review titled follow up
Rated 2 stars out of 5
by Darren Mattin - Posted on 18 April 2023
after visiting my gp I was asked to firstly get a blood test for an ailment then a wee sample and blood pressure check which all were fine. Bit of a rigmarole. I wasn’t contacted by the surgery and when I asked about results I was told I could make another lengthy appointment with another gp and discuss my plantar fasciitis with them, Sorry what am I doing all that for when I just had sore feet I still have sore feet and I’m still waiting to see another gp,
Visited February 2023
Review titled New Ottershaw Surgery
Replied on 10 May 2023
Dear Mr Mattin, after discussion with yourself, you now understand why it is important for us to have up to date medical records for our patients and why these tests were requested. You have been given the contact details of Secondary care who you can chase your referral with, but please don't hesitate to contact me if you have any further questions. Many thanks
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
Only had a flu jab but the system ran like clockwork, in and out in quick time. Liked the addition of a “director of operations “ organising the the queue.
Visited October 2022
Review titled New Ottershaw Surgery
Replied on 17 October 2022
Thank you for taking the time to write a review, we are glad you had a positive experience. Many thanks