Shadbolt Park House Surg - Ratings and reviews
Reviews
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Review titled Always Great
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Recent treatment blood tests carried out efficiently and kindly.Recommended by Doctor who followed the results up very quickly and put me at my ease. Have been with this surgery since 1961 and have never had cause to complain. From Nurses Receptionists and Doctors have always been treated with respect and kindness.
Visited March 2024
Shadbolt Park House Surg has not yet replied.
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Review titled Awful negligence of child appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
This surgery has deteriorated beyond comprehension! My son has a telephone triage appointment as now the surgery doesn’t give face to face appointments. Received a text to say doctors will call by 4pm even though followed their protocol of calling at 8am. No call till after 6pm and doctor hanged up. No call back and reception closed! My child an innocent child has been neglected by people who took an oath to protect other people! And everyone wonders why we people in need rely on other outside of hours services because this surgery is an example of just failing GP services! Will be looking for alternatives asap!
Visited January 2024
Review titled Shadbolt Park House Surg
Replied on 06 February 2024
Dear patient, I am very sorry to hear about experience, I would like to discuss this issue you to see how this occurred. Please could you email me, Lesley Reddy on sdccg.shadboltpark@nhs.net Thank you
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Review titled X-ray Done!
Rated 5 stars out of 5
by Mrs K Clark - Posted on 28 December 2023
Today I had a GP appointment at 8.10am, Sent for X-ray at Epsom Hospital at 9am(I went straight there from the surgery.) Home by 10am! Very impressed with that.
Visited December 2023
Shadbolt Park House Surg has not yet replied.
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Review titled Can't make an appointment ( no doctors )
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Tried to make an appointment and was told to phone back at 8 am in a few days , because they have no doctors ...really poor. So I guess I'll just stay in pain and hope they might be more help then .
Visited October 2023
Shadbolt Park House Surg has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2023
The service has really deteriorated since covid. The appointment system is appalling - why have they stopped the online booking? If you have a mental issue, this is not the practice to go to. The bedside manner of the doctors leaves a lot to be desired. There is no list of doctors on the web so it would be helpful to know who they are and when they are on duty. The only time I have had a positive experience is when I have seen a trainee doctor face to face. They have been thorough and very caring which is how it should be.
Visited May 2023
Shadbolt Park House Surg has not yet replied.
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Review titled Pointless surgery
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Arranged an X-ray through the surgery for a swollen and painful hand. X-ray at hospital went well. After 3 weeks called the surgery for results. Waited 1 hour 20 minutes to be told by a surly receptionist that no appointments available to discuss, doctors on strike following week and nothing wrong on X-ray although hand still swollen and sore.
Visited March 2023
Shadbolt Park House Surg has not yet replied.
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Review titled Dr did not telephone me
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2023
Waited in vain from 7.30 until 22.00 for the doctor to telephone me. Had call booked for two weeks.
Visited March 2023
Review titled Shadbolt Park House Surg
Replied on 09 March 2023
Dear patient, thank you for your feedback, we would like to discuss this further with you. If you could please contact me at the surgery to discuss. Kind regards, Lesley Reddy Practice Manager
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Review titled Always ready to help
Rated 5 stars out of 5
by Philip Cummings - Posted on 13 January 2023
I have been a customer of this practice for a few years now. I must say that the whole experience is great. The receptionists are always ready to help and really care about you. The doctors are amazing too! They are so kind and helpful and really care. My family and I are very grateful to this great practice . Thank you
Visited January 2023
Shadbolt Park House Surg has not yet replied.
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Review titled Ridiculous getting access to a doctor
Rated 1 star out of 5
by Steve - Posted on 16 September 2022
Hey.....had a blood test where the nurse said the doctor would only contact me if there were any issues. I actually work so don't have access to a phone at all times so missed a call. Rang back however nobody available, so I'm now wondering what the issue is? Apparently my next contact will be a phone call sometime between 8am and 1am or 2pm and 5pm on Wednesday 21st. I range the surgery to see if we could pin in a specific window, however the helpful as ever staff said that was the only option. Again I am at work so not really able to sit there monitoring my phone all day.
Visited September 2022
Shadbolt Park House Surg has not yet replied.
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Review titled Unattended reception desk at 12.05 pm
Rated 3 stars out of 5
by Diane Redman - Posted on 26 May 2022
No receptionist on duty at 12.05 pm and for following 10 minutes until I left. No other patients waiting and according to website the surgery lunch period is from 1.0 pm to 2.0 pm. Previous visit to surgery recently receptionist was occupied chatting to other staff in next room.
Visited May 2022
Shadbolt Park House Surg has not yet replied.