Camberley Health Centre - Ratings and reviews
Reviews
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Review titled Very disappointed with the service and attitude
Rated 1 star out of 5
by TWW - Posted on 21 December 2023
I had a urinary infection, and as I can never get an appointment at the surgery, I took advantage of my employers GP telephone service (thought this would be helping our overburdened health service). This process worked swimmingly, and the telephone GP said that I should take a urine sample to my registered GP for analysis. He said this in a manner that had me believe that this isn’t an unreasonable or uncommon request. After several weeks of attempting to do so, I managed to talk to the Medical Secretary, who said she would call me back. She never called; she sent a text message. I assume she wanted to avoid my right to reply. The text read “See the doctors response; as it is his private team who are requesting this investigation, they should do it”. This doesn’t appear to fit with the NHS values of “working together for patients”, “improving lives”, “quality of care” and “compassion”. Appears to me that the surgery is worried about losing revenue. Well they have lost a patient. Registered with Frimley Station Road Surgery online on Thursday, confirmed registered on Friday, called at around 09:30 Monday for an appointment, and seen the GP at 10:50 the same day. That’s the service everyone should be able to access!
Visited December 2023
Review titled Camberley Health Centre
Replied on 21 December 2023
We are sorry to hear about your experience/visit with Camberley Health Centre. It is important we hear from patients when things could have gone better at the practice as this helps us learn and make improvements. If you wish to have this investigated further, please contact the surgery and ask to speak to our Reception Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
I am very impressed with Camberley Health Centre. I called at 10am and was seen by a doctor at 11.20. Very lovely and caring doctor. Can't fault them! This is in line with my previous experiences with them too.
Visited December 2022
Review titled Camberley Health Centre
Replied on 16 December 2022
Thank you for taking the time to leave positive feedback. We will be sure to share this with the team.
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Review titled Bad receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2022
I had my babies Vaccine today. I was delayed for 7 min for appointment due to delay in public transport. She was very rude to me and family send send us away telling that we are late. Yes, but while we are talking only she send us the msg that we are late and appointment were cancelled. I dont feel like begging for this, but my childrens vacccine were due.
Visited November 2022
Review titled Camberley Health Centre
Replied on 10 November 2022
We are sorry to hear about your experience/visit with Camberley Health Centre. It is important we hear from patients when things could have gone better at the practice as this helps us learn and make improvements. If you wish to have this investigated further, please contact the surgery and ask to speak to our Reception Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Chris Blogg - Posted on 11 October 2022
I have been a patient with CHC for many years and have always found the staff extremely helpful. I would like to make a special mention of my GP who is always attentive and gives me time to discuss my concerns. Any further action required is dealt with quickly and efficiently. Thank you.
Visited October 2022
Review titled Camberley Health Centre
Replied on 12 October 2022
Dear Chris Thank you for taking the time to leave such a positive review. I have shared this with the team at Camberley Health Centre Kind regards Sue Assistant Practice Manager