Lingfield Surgery - Ratings and reviews
Reviews
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Review titled Good first experience
Rated 4 stars out of 5
by David S - Posted on 18 April 2024
I was fortunate to be able to transfer to Lingfield Surgery from a local "problem" group practice. Appointment today with doctor who I found to be very much on the ball and efficient in organising tests to decide the best way forward for me. Appointment was on time and did not seem rushed with adequate time to discuss my recent medical history and the purpose of the tests that being requesting. A positive first experience at Lingfield Surgery!
Visited April 2024
Review titled Lingfield Surgery
Replied on 22 April 2024
Dear David S. Thank you for your positive feedback about your first experience at the practice. I will pass your comments on to the staff. Kind regards Wendy Maguire Practice Manager.
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Review titled Some very good advice
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
Extremely helpful advice and all options clearly discussed including various lifestyle and dietary changes
Visited April 2024
Review titled Lingfield Surgery
Replied on 24 April 2024
Dear patient, thank you for taking the time to provide this feedback. Pleased that you found your consultation helpful to your lifestyle. Kind regards, Wendy Maguire, Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by S.Scholes - Posted on 18 April 2024
Had problems with my prescription and this morning was given a Dr’s appointment for this afternoon. Saw the Dr on time, solved my prescription problem and also checked out two other matters for. Excellent service from all staff —-
Visited April 2024
Review titled Lingfield Surgery
Replied on 22 April 2024
Dear S Scholes, thank you for taking the time to provide such positive feedback about your experience at the surgery. I will pass your comments on to the staff. Kind Regards Wendy Maguire Practice Manager
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
My interaction with one of the reception team today was excellent. She was empathetic, kind and helpful. I felt as though she really cared and couldn’t do enough to help. I didn’t catch her name but thank you!
Visited March 2024
Review titled Lingfield Surgery
Replied on 25 March 2024
Dear Patient Thank you for taking the time to provide feedback about your positive experience with a member of the practice Reception team. I will pass your comments on to the team Kind regards, Wendy Maguire Practice Manager
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Review titled Not helpful frustration
Rated 1 star out of 5
by Gillian Stuart - Posted on 06 December 2023
Cannot get an appointment. Get told to use the app which is dysfunctional. Phone calls to make appointment is only available at 8:30 am. If you cannot get that appointment. Rude receptio ist and no empathy for sick patients. Big sign in practice not to abuse receptionist but why are they allowed to sick patients. Totally unhelpful. Wish I could just be helped. I am a carer working 12 hour shifts on a zero hour contract and cannot even get help for myself. What a shame
Visited December 2023
Review titled Lingfield Surgery
Replied on 07 December 2023
Dear Mrs Stuart, thank you for taking the time to send feedback about your contact with the surgery. I asked my Operations Manager to look into this as we currently have a waiting time of under 14 days for non-urgent appointments. Your online request was received on 5th December and on 6th December a non-urgent appointment was offered for Tues 19th December. Following your subsequent contact with the surgery we offered you an urgent appointment today 7th December with one of our urgent contact practitioners and I can see that you attended this morning. With regards to the comment about Reception staff behaviour I am sorry that you felt let down by the staff member that dealt with your enquiry. We do provide ongoing customer service training for all of our staff and your observations will be fed back to the whole team for continuous service improvement. Kind Regards Wendy Maguire, Practice Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 28 November 2023
When you go online it says you download the forms and take to the practice with your id - as I had to go to the pharmacy I thought I would take the paperwork and ID to save time. When I approached the desk I was asked “can I help you” with a heavy sigh. I asked to register and she asked if I even lived in the area!! Then told I had to do it online and they don’t accept the paper forms anymore. So A - update the website to reflect this and stop wasting peoples time. B - employ receptionists with a caring attitude and not so huffy and rude! This was my rare day off, no doubt I have to come back again with ID. You charge people for wasting your time so with respect you wasted mine!!!
Visited November 2023
Review titled Lingfield Surgery
Replied on 07 December 2023
Dear Patient, I am very sorry that your recent experience of contacting the surgery has fallen short of the standards we expect. I understand that our Operations Manager has contacted you with regards to this encounter and I hope that she was able to reassure you with regards to our registration process. The practice provides ongoing customer service training to our staff so your comments will be addressed in our next training session. Kind regards Wendy Maguire, Practice Manager
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Review titled Really caring
Rated 4 stars out of 5
by Deborah Goodman - Posted on 08 November 2023
My mum had a nasty accident abroad and came home following the instructions she had been given. After a few days I had concerns so called the practice & a doctor called back within a couple of hours, was so caring & kind to my mum, suggesting we go for some more X-rays, prescribing additional medication and generally calming her worries. As a direct result, we discovered she had a fractured hip & needed an operation. I am extremely grateful for the prompt & caring response from Lingfield Surgery and she is now recovering well. Thank you!
Visited September 2023
Review titled Lingfield Surgery
Replied on 09 November 2023
Dear Mrs Goodman, Thank you for taking the time to share your feedback. We are pleased to hear that your mother is making a good recovery. I will pass your review on to the practice staff. Kind Regards Wendy Maguire, Practice Manager.
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Review titled Fantastic Improvements - would highly recommend
Rated 5 stars out of 5
by Lois Clark - Posted on 02 August 2023
The Lingfield Surgery has improved beyond recognition. Efficient, timely, professional, and most recently an upgraded website which is much more user friendly. Very happy with the service.
Visited July 2023
Review titled Lingfield Surgery
Replied on 07 August 2023
Dear Mrs Clark, Thank you very much for taking the time to post this positive feedback. I will pass your review on to the staff who will be very happy to receive recognition of the improvements to the surgery and website. Kind Regards Wendy Maguire Practice Manager.
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Review titled Good experience
Rated 4 stars out of 5
by Andrew Moore - Posted on 24 March 2023
Rang up this morning for an urgent appointment…after a bit of perseverance and a 10 minute wait i got through to a nice lady on reception who gave me an appointment for that afternoon. Met a lovely doctor who sorted my issue and concerns very quickly and professionally. All good
Visited March 2023
Review titled Lingfield Surgery
Replied on 27 March 2023
Dear Mr Moore, thank you for taking the time to provide your positive feedback about your experience at the practice. I will pass your comments back to the staff. Wendy Maguire, Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Jane Binns - Posted on 28 February 2023
I was very impressed with the service I received. I emailed the practice yesterday, advised to ring at 8.30 this am for an appointment which I did. Saw a gp this afternoon at 4.30 How efficient is that. ReLly really pleased
Visited February 2023
Review titled Lingfield Surgery
Replied on 01 March 2023
Dear Mrs Binns, thank you for taking the time to post a review. I will pass your comments on to the practice staff who I know will appreciate your positive feedback. Wendy Maguire Practice Manager