The Three Zero Six Medical Centre - Ratings and reviews
Reviews
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Review titled Great service and communication
Rated 5 stars out of 5
by Fiona - Posted on 10 August 2023
I recently registered at the Practice and had great support from the reception staff in doing so. They were friendly, patient and very thorough - making sure I got booked in for a health MOT. I thought this was a great service given the NHS resources are stretched and I am genuinely fit and well. It gave me confidence in the professionalism and culture in the Practice. In addition, I required travel vaccines, so booked in with the nurse promptly. The nurse was fantastic! She made a lot of time to talk me through the risks with where I was travelling to, what vaccines and medicines she recommended and also what medicines would not be necessary. She was attentive, personable and left me feeling confident in my experience. I wish I could name her here so she could get the praise - so I will write to the surgery to let them know too! I'm grateful and relieved to have such a wonderful surgery in my neighbourhood. Thank you to the whole team at 306.
Visited May 2023
Review titled The Three Zero Six Medical Centre
Replied on 20 September 2023
Dear Fiona Thank you for taking the time to share your feedback and positive experience with us here on the NHS website. We always strive to ensure that our patients have a good experience and it is pleasing to know when our efforts are appreciated. I recall that you also kindly emailed your feedback to us and your kind words were greatly appreciated by the team @306. Thank you again and stay well With kind regards Practice Manager www.306medicalcentre.nhs.uk
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Review titled Disrespectful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Consistently bad care from one receptionist who is so genuinely unkind and rude, I felt compelled to leave a review. For people who are feeling vulnerable, who are seeking care in times of need, avoid this practice.
Visited April 2023
Review titled The Three Zero Six Medical Centre
Replied on 11 May 2023
Dear Anonymous We are sorry that you have had reason to complain about your experience. We strive to ensure that all our patients have a good experience at the surgery and are very disappointed to read your comments. We take our patient concerns seriously and would be very grateful if you would contact us with any details of your experience to enable us to investigate this. We feel that this would give us an opportunity to reflect on the situation(s) and make any service improvements or address any training issues where practicable. Kindly please contact the practice and ask to speak to the practice manager or email using the contact us link on our website: https://306medicalcentre.nhs.uk/contact/. With kind regards Practice Manager www.306medicalcentre.nhs.uk
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Review titled Consistency terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
In the short period I have been registered with this GP practice I have had a consistently terrible experience. Their doctors have been rude and lacking in understanding, causing me to be seriously upset on more than one occasion. The practice lost my blood test and never gave me the results of the second attempt. Their phone staff have been unhelpful and at times rude. They only did one good thing which was to give me a swift hospital referral. This aside, I would strongly recommend not registering with this practice.
Visited February 2023
Review titled The Three Zero Six Medical Centre
Replied on 11 May 2023
Dear Anonymous We are sorry that you have had reason to complain about your experience. However. we feel that it is a tad unfair as you have not provided any specific examples or identified yourself, to enable us to look into these alleged concerns. We take any concerns seriously and would be happy to look into these if you would contact us with any specific details. Kindly please contact the practice and ask to speak to the practice manager or email using the contact us link on our website: https://306medicalcentre.nhs.uk/contact/. We strive to provide a high standard of service with care and empathy to all our patients. We take great effort in ensuring that our patients have a good experience at the surgery and this is usually reflected in the comments we receive in the monthly Friends and Family Test Surveys, available on our website, www.306medicalcentre.nhs.uk (https://306medicalcentre.nhs.uk/friends-family-test-patient-reviews-2/). With kind regards Practice Manager www.306medicalcentre.nhs.uk
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Review titled Lovely practice nurse!
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
Went in for my Smear test, which normally fills me with dread, and the wonderful nurse was incredibly reassuring and supportive, making changes for my comfort. When the service is stretched so thin it was movingly compassionate and helpful to be treated like a person. Thank you!
Visited September 2022
Review titled The Three Zero Six Medical Centre
Replied on 12 January 2023
Thank you for taking the time to share your positive experience with us. I will convey your kind words to the practice nurse, which will be very much appreciated by her and the team as a whole. Thank you once again. Stay well With kind regards Practice Manager www.306medicalcentre.nhs.uk