Downham Family Medical Practice - Ratings and reviews
Reviews
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Emily C - Posted on 11 September 2023
I have never had a bad experience with this GP surgery. The receptionists are wonderful, caring and do their best to get you the right appointment. I have always found them super helpful and very compassionate. The doctors take their time to listen to you and also provide you with the right care and support. I would recommend this practice to anyone.
Visited September 2023
Downham Family Medical Practice has not yet replied.
-
Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I have lost count of the amount of bad experiences with the staff at this practice - more fool me for not moving practices sooner. The reception staff are on the whole incredibly rude and unhelpful. There needs to be more comprehensive training as I am told conflicting information, or worse no information, every time I speak with them. That is if I ever get through to them. I have spent hours on the phone trying to get through, mostly with it ringing out and no one answering. This has meant on occasion I have had to travel there just to book a simple appointment. Being spoken to in such an aggressive manner, being cut off when trying to ask questions, and generally treated as if they would rather never have to speak to a patient has left me extremely frustrated. I am thankful that my interactions are for minor things as I dread to think how stressful it would be if I were in more serious need. The doctors I have interacted with on the phone seem to be in a hurry to end calls and on one occasion the call was ended before I had a chance to ask some of the questions I had. When it is already so difficult to get an appointment, this is really terrible. I understand this is probably down to an unmanageable workload for the GPs, however the sense of being hurried off the phone or made to feel that what you are calling about is not important is not the kind of service I would expect. There are a number of nurses I have interacted with in person who have been wonderful - extremely polite and helpful, especially in answering questions I have struggled to get answers from either with the doctor or the reception staff. It is just a shame that they appear to be the exception at this practice.
Visited May 2023
Downham Family Medical Practice has not yet replied.
-
Review titled Excellent visit to the practice Nurse
Rated 5 stars out of 5
by Trevor Pybus - Posted on 13 August 2022
I have had lots of positive experiences with the practice staff however some days you just to speak to someone who is really interested in your whole wellbeing - my visit to see the practice nurse was really excellent.
Visited August 2022
Review titled Downham Family Medical Practice
Replied on 20 September 2022
Dear MR Pybus, Thank you for you kind comments, these will be passed on to the practice nurse who saw you, who will be pleased to have some positive feedback. Thanks again.
-
Review titled Dismissive doctors
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2022
After finally getting an in person appointment I was met with a doctor who didn't listen to me and kept talking over me. He dismissed me with no medication or idea what was wrong with me. Went straight to the pharmacists told them my symptoms and they correctly diagnosed me and gave me some medication!
Visited July 2022
Review titled Downham Family Medical Practice
Replied on 20 September 2022
Dear patient, sorry for the delay in responding to your comments. I'd like to get a bit more information, if that is possible, so that it can be addressed. Please feel free to contact me at the practice. Kind regards, Maureen.
-
Review titled Excellent and friendly
Rated 5 stars out of 5
by Jay - Posted on 13 April 2022
Very satisfied, the staff from the receptionist’s to all the doctors and specialists are extremely helpful and always friendly.
Visited April 2022
Review titled Downham Family Medical Practice
Replied on 20 September 2022
Dear Jay, Thank you for your kind comments, it's good to have positive feedback. I'll pass this on to the team.
-
Review titled Terrible practice.
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2022
I have been to a few GPs and this is easily the worst, when you finally get a call the GPs are very eager to rush you which means they only hear half of the issue. You only get 1 chance at a call, if you miss it then that's it, it doesn't allow for human error. When you call reception and ask them to call you back they don't. Patient care doesn't exist at this place.
Visited April 2022
Review titled Downham Family Medical Practice
Replied on 12 April 2022
Dear patient, I was sorry to read your review on NHS Choices and understand that you were disappointed with your consultation. I would be grateful if you could provide me with some more details so that I can look into your concerns further. Please email me at maureen.salter@nhs.net, or call me on 0203 838 8308.