DMC Chadwick Road - Ratings and reviews
Reviews
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Review titled Waiting and waiting to speak to a human being.
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2024
I've been a patient at the DMC for 20 plus years. Very grateful for the service available and given. Recently however it has been increasingly difficult to connect by phone with a human being at the DMC. "Please continue to hold for the next available staff member. We will answer your call as soon as possible." "As soon as possible" has become 10-15 minutes or more. Waiting and waiting! Certainly not healthy for a patient looking for help and needing to speak to someone. And it also can't be healthy for the DMC personnel. Help please.....The system isn't working!
Visited April 2024
DMC Chadwick Road has not yet replied.
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Review titled Receptionist
Rated 5 stars out of 5
by Eleanor - Posted on 08 September 2023
I contacted surgery today around 12.45 and spoke to a receptionist who was very helpful,understanding and had good listening skills. Please inform receptionist of this comment
Visited September 2023
DMC Chadwick Road has not yet replied.
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Review titled Finally been listened to
Rated 5 stars out of 5
by Kelly ryall - Posted on 22 November 2023
I moved to this surgery after poor experience at another. The GP I saw regarding some health issues could not understand why I hadn’t been referred to specialist before. The referral was made and now after some tests they have found some things other than iBS. Thank you for listening and acting on my symptoms and being concerned rather than blaming IBS and sending me on my way. I have no poor experience with anyone from this surgery whether it’s receptionist or GP. Thank you!
Visited September 2023
DMC Chadwick Road has not yet replied.
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Review titled Disjointed Service
Rated 2 stars out of 5
by Anonymous - Posted on 09 May 2023
This practice has worsened over the years. Want to refer you more to another practice (Tessa Jowell Centre) than allow you to see them despite being long term registered with them. Receive texts for blood pressure, weight, height requests, but then do not act upon them. Managed an on the day appointment finally for an illness and doctor was very polite and accommodating. Told me to book blood tests on the way out, but reception said they don't do them there. Have to go to Tessa Jowell Centre. A few days later they are calling and messaging me to book an appointment to do the blood tests with them. Confusing and badly managed with no coordination and a desire to send you anywhere but there for your medical requirements.
Visited May 2023
DMC Chadwick Road has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
They do not will follow up on any test, you will have to chase and chase to get anything done. You are more likely to be diagnosed by the receptionist than speak to a doctor and that’s if they have one there. You have to keep on top of them and make your own record of things going on as they won’t know.
Visited April 2023
DMC Chadwick Road has not yet replied.
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Review titled Great receptionist
Rated 5 stars out of 5
by E.borrow - Posted on 29 September 2022
The receptionist who has helped me with my medication repeats has gone above and beyond to get it sorted out.thank you for being so helpful,kind and understanding
Visited September 2022
Review titled DMC Chadwick Road
Replied on 07 October 2022
Dear Patient, Thank you for your review. We are happy to know that you could obtain the right help. This encourage us to keep improving our services. I will pass this feedback to our team. I would recommend you to join our Patient Participation Group where you can share your views and help the community. Thank you, DMC Chadwick road
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Review titled Decent in person care; hopeless at handling prescriptions.
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2022
Rarely had a problem getting an appointment and in person care has always been decent. But recent prescriptions are another matter. Neither my wife nor I have managed to have a prescription filled correctly on the first go this calendar year, including recurring prescriptions. From incorrect dosages and errors that mean scripts can't be processed, to simply the wrong medicine entirely (thankfully spotted by the pharmacist!) this recent issue seems to be getting worse. At each occasion the prescription has required chasing by either us or the pharmacist. This has led to multi - day delays on more than one occasion. It is a shame because this used to be a decent surgery; we will look to change GP in the near future.
Visited June 2022
Review titled DMC Chadwick Road
Replied on 19 July 2022
Dear Patient, Thank you for your review, we sincerely apologise that we did not meet your expectations as all prescription requests are completed within 48 hours. You may be aware that from the 6th of June 2022 we only accept prescription requests from our contracted pharmacist and online submissions via our practice website. We would be grateful if you could contact the practice to discuss your case in further detail. Thank you, DMC Chadwick Road