Addington Road Surgery - Ratings and reviews
Reviews
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Review titled Caring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Everyone from the administrative team to the clinical team has taken good care of me and my family. I had a mental breakdown in the waiting area, due to overwhelming responsibilities and I was assisted by a lovely young girl and a clinical pharmacist. I was offered the space to vent my frustration. It’s a compassionate practice.
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Best practice in Bromley
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
At a recent appointment I found the reception staff to be very welcoming and helpful. The doctor I saw put me at ease, was empathetic and never made me feel rushed. He took the time to listen and address my issues. This practice is the best and I cannot recommend them enough.
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Prescriptions
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Called and spoke to prescribing clerk who sorted out my prescription with speed and ease. Great service very happy. Receptionist was lovely on the phone first once I shared my concerns. Thank you
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Michelle - Posted on 25 April 2024
Saw a doctor for HRT, he was very helpful and knowledgeable Really happy with the service I received.
Visited April 2024
Addington Road Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Chloe Skinner - Posted on 06 February 2024
You can't book an appointment on the phone, as they don't pick up. When you get one via econsult the Drs don't turn up. 45 minute delay for my 1st apt and so cancelled and now I've waited 25 minutes and still no Dr. I work full time. I don't have time to sit and wait for an hour to see a Dr
Visited February 2024
Review titled Addington Road Surgery
Replied on 04 March 2024
We are very sorry to hear of your experience, your review will be shared with the team for discussion and reflection and our next practice meeting. We apologise for the wait you had to experience and the manner in which this was dealt with and the inconvenience caused. Thank you Practice Manager
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Review titled Mini hospital
Rated 5 stars out of 5
by HappyZohar - Posted on 27 November 2023
I think im going to have a bad experience with them, but it’s not them its the endocrinologist at the Pru im just given whos making changes that i dont want and leaving in 3 weeks, it’s Christmas in 3 weeks, but she did write me in to her replacements diary for an appointment in 5 months. It’s a shame because i have really complex mental health needs (a diagnosis a kin of bipolar and schitzophrenia) and i need this medication to stay the same. In regards to Addington road, they find me words when i have none (The reception staff and drs), they are polite when im frustrated, they want to fix things genuinely, they invite me in their life enough to feel valued (thankyou) and tbh, my advice time after time is to trust them, %90 of the time they pull something out of the hat. The DRs are hardworking, professional, kind, talented and they beleive in something, they had have maybe a vision, the centre has treatment rooms and id love to see an extension with an attached physio, scanner or more procedure rooms,,,, a mini hospital. There’s a library now. I do get impressed by the drs quite frequently, they know their onions, they are humble but skilled, polite yet firm, and hounest, i also have a spinal chord injury and i have to say they are great for mental health when you can’t face the psychiatrists/their team as they get so much wrong. Addington road is mostly restorative and refreshing and due to a large solid core of people. The building is clean, nurses are very good, parking ample for blue badge. Well done to you. Be proud, but dont fall!
Visited November 2023
Review titled Addington Road Surgery
Replied on 04 March 2024
Thank you for a positive review which does not happen often as its human nature to point out mistakes made rather than positive experiences. This is very appreciated. We will pass this onto the team for positive reflection. Many thanks, Practice Manager
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Review titled Mediocre
Rated 2 stars out of 5
by Linda - Posted on 12 September 2023
When I had my flu vaccine last week I asked if I could book a shingles vaccine as I understood that, at 69, I could, according to recent media information. The receptionist already knew my date of birth and booked me in for one today and gave me a card. The receptionist on duty this morning had no record of this appointment and had the attitude of not appearing to care. If I wasn’t eligible why book me in thus wasting my time? I have been with this surgery for decades.
Visited September 2023
Review titled Addington Road Surgery
Replied on 02 October 2023
Dear Linda, we are very sorry to hear of your experience, your review will be shared with the reception and wider team for discussion and reflection and our next practice meeting. For clarity the media is not giving the correct information, it should state that you are only eligible on your 70th year or 75th year not prior, in between or after, as the NHS are rolling it out in this way. Again, we apologise for the unsympathetic manner in which this was dealt with and the inconvenience caused. Thank you Practice Manager
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Review titled Lack of Empathy
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2023
As a patient of 10 years I have had varied experiences. Until I got an issue in lock down I barely used them and on the experience of this single issue I am seeking an alternative. I walked into my appointment today barely holding it together after a year of being messed about and my condition which is painful worsening. The GP knew the background yet was only interested in getting me out so she could recover her late appointments. So after being patronised by a dismissive and disinterested doctor I left distraught. Never again.
Visited August 2023
Review titled Addington Road Surgery
Replied on 31 August 2023
We are extremely sorry to hear about your experience, please would you mind sending an email with your details for the attention of the practice manager so we can look into this. We are here to care for our patients and never to dismiss any concerns brought to the attention of our clinicians. Please do get in touch. Many thanks, The Practice manager
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Review titled Poor patient service and lack of empathy
Rated 1 star out of 5
by Andy - Posted on 10 August 2023
I am on repeat prescription and couldn’t collect my medication from the pharmacy, as usual, due to the doctor not signing it off, for whatever reason. I went to the surgery to ask why and was assured it would be done as soon as possible ( I advised the receptionist that I had run out of my meds). There then followed another 3 visits to the pharmacy during the rest of the day, but no joy even the the pharmacist was told it would be done. The next day I again visited the surgery as it still hadn’t been forthcoming and was immediately made to feel like an inconvenience by the rude and totally robotic receptionist who completely failed to see that I was anxious that I had gone 2 days with no medication due to the surgery not carrying out a basic task. I was talked down too in a patronising and completely detached manner by the receptionist who was on the defensive from the start and at 66 years old I expect better manners and at least some sympathy towards my predicament. I left thinking what has happened to my surgery of 36 years when you leave feeling worse than when you went in!
Visited August 2023
Review titled Addington Road Surgery
Replied on 31 August 2023
Dear Andy, we are very sorry to hear of your experience, your review will be shared with the reception and wider team for discussion and reflection and our next practice meeting. Please would you mind sending an email for the attention of the practice manager so we can look into this incident. Again, we apologise for the unsympathetic manner in which this was dealt with and the inconvenience caused. Thank you Practice Manager
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Review titled Pray you never get ill
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
This awful surgery just continues to get worse. Unable to get through on the phone, no online appointments available, and no e-consult availability unless you're able to jump on at 8am as they have a daily quota of how many online enquiries they'll accept. Yesterday it was reached before 9am. They either need more doctors or fewer patients as they are clearly unable to provide basic health care for the number of people that are registered with them. Dealing with Addington Road surgery is an incredibly frustrating and off-putting experience. Pray you never get ill.
Visited June 2023
Review titled Addington Road Surgery
Replied on 28 June 2023
Dear patient, Thank you for your feedback. We are very sorry to learn that we have made you feel this way about the surgery. If you would like to contact the surgery via our email address: selicb.addingtonroadsurgery@nhs.net and give further information, we would welcome the opportunity to learn where we can try and improve the service we offer to our patients. Thank you again for taking the time to leave a post. With kind regards The Management Team