Dysart Surgery - Ratings and reviews
Reviews
-
Review titled Stressful booking appointments
Rated 5 stars out of 5
by Hothenzy - Posted on 29 April 2024
I have used this surgery for nearly 20years and very happy with the doctors I have seen. Also, the older ladies who have worked at the reception over the last decade have been very helpful too, but it seems they have either retired or been transferred. I do not find the new receptionist helpful at all. There's a particular female that is not alert. As on 2 separate occasions when I was trying to book an appointment over the phone, she repeated the wrong date of birth to me even though I provided the correct information to her several times at the start and during the short call. This made me very nervous because prior to that 2 days before, this same receptionist put the phone down on me after I had waited 15 minutes to be attended to. This was very frustrating as I gave her clear information but she repeated something else back I didn't say to me yet again. This was not a mistake the older team who worked at the surgery for over 10yrs would make. Also, I dont understand why the surgery has stopped self-online booking via the nhs and patient apps? This was far less stressful as I dont have to deal with a careless receptionist who doesn't seem to care about obtaining correct details of a patient. For example, when giving month of birth as May and she replied "did you say August?" Its shocking as it is clear both months sound different so where on earth did she come up with August? Then she drops the phone when I tried to say no, its May. I would like to kindly request that Dysart consider reinstate routine online self booking via nhs and patient apps as not every one wants eConsult. Also waiting on the phone for up to 30mins to be answered is ridiculous only for the receptionist to drop the phone on you because she might be dealing with other patients standing in front of her or too busy.
Visited April 2024
Dysart Surgery has not yet replied.
-
Review titled Turned away for a Cancer Screening evening
Rated 1 star out of 5
by Robert Bannister - Posted on 07 November 2023
Received a text 5 days ago to come to this event and left work 2hrs early (from West London) to be back to Bromley for its 6:30pm start only to be turned away at the front door of the surgery. Very badly organised and managed and obviously lost time out of work for the event with no sympathy to me and the fellow patients that were also left disappointed. Perhaps there is a better way to manage a service like this next time. They said to come back on another ocasion but what is to stop this from happening again!?
Visited November 2023
Review titled Dysart Surgery
Replied on 13 November 2023
Dear Robert, Please accept our heartfelt apologies that our Cancer Awareness evening was so busy we had to turn patients away. We were not expecting such a large turnout and although we were very pleased with the large numbers attending it was such a shame to turn anyone away. We have learnt from this and will ensure a more robust booking system for future events and a larger venue. Kind Regards, Tom
-
Review titled Caring staff
Rated 5 stars out of 5
by Faith Moon - Posted on 21 October 2023
I just wanted to say thank you to the wonderful person I spoke to earlier in the week. I’m sorry I didn’t take her name. Going through difficulties, I found it even hard to speak. She was so caring, understanding, patient and able to find a solution. The Dr rang me the following day and was also kind, helpful and understanding. This has made a very difficult situation a little bit better. This is not the first time I have experienced support from this surgery. I have now relocated and I hope my next surgery will be as kind and professional.
Visited October 2023
Review titled Dysart Surgery
Replied on 03 November 2023
Dear Faith, Thank you for your kind feedback. I am very happy to hear that you are happy with the service we provide. I will share this with the team here at Dysart. Kind Regards, Tom
-
Review titled patient safety risk
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
we have been waiting for antibiotics for four (4) days, I called the surgery on Friday to be to that the gp was busy and they would try to get them done that day, called again on Monday to be told in a very condescending manner that they would send a message to gp and that it would be 48 hours for the rx to be sent. I explained that we had been waiting for the rx for four (4) days and normally this surgery is efficient and had there been a change off staff as I person that I normally deal with was very understanding to the situation. I also explained that the patient would need to go to a &e if we do not receive them today, the receptionist was not concerned and never once showed any empathy. Shameful and no concern for the patient. Please train your receptionist to see the patient behind the prescription.
Visited September 2023
Review titled Dysart Surgery
Replied on 03 November 2023
Dear Patient, I'm sorry this was your experience with the surgery. Our policy is for all prescription requests to be dealt with within 48 hours but we do appreciate some are needed in a more timely manner. We will work with our reception and admin teams to ensure patient prescription requests are handled in a timely manner. Kind Regards, Tom
-
Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2023
I especially took time off work to attend the morning appointment for my health check. When I arrived at the surgery I was told that the person I was supposed to have a health check with doesn't start early on that day. This is very disappointing, as I've had to take time off work for nothing.
Visited April 2023
Review titled Dysart Surgery
Replied on 03 November 2023
Dear Patient, I'm sorry this was your experience at the surgery. We only book patients appointments when we have staff available. We will review our procedures to ensure this is the case. Kind Regards, Tom
-
Review titled Amazing Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
My first visit to Dysart today. GP was so effective and actively listened with empathy. I left feeling valued and hopeful. Reception/admin team are also very helpful. Altogether I’m so glad I’m now with this Practice - thank you !
Visited March 2023
Review titled Dysart Surgery
Replied on 03 November 2023
Thank you for your kind feedback and we are pleased you are happy with the service we are providing. Kind Regards, Tom