South View Partnership - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
Thank you very much for being so kind, helpful and proactive when dealing with the administrative aspects involved following the death of my dad. My family and I are very pleased with how efficient and quick the whole process was. Many thanks to the team.
Visited April 2024
Review titled South View Partnership
Replied on 05 April 2024
We really appreciate you leaving this lovely feedback, especially at this difficult time for you and your family. I am pleased our team were able to make the process quick and efficient for you. Kind regards Nina - Practice Manager
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Review titled Lack of chance to dialogue and confusing path on-line
Rated 4 stars out of 5
by Valerie Pearce - Posted on 04 March 2024
Tha main comment I have today is, that I started with e consult. I was told I needed medical advice and to go to 111. They referred me to ‘Just Ask’ who suggested a phone conversation which would have cost £34! I then rang the surgery- receptionist very helpful and spoke clearly as I have hearing loss. Later the Dr sent me an email and recommended decongestants and steam inhalation. I couldn’t reply to her & say that I’ve been advised in the past not to take decongestants because of high blood pressure. The pharmacist re-iterated this. I have generally been very satisfied with my involvement with the practice over 11 years, including during the pandemic, but I found today’s experience frustrating and exhausting.
Visited March 2024
Review titled South View Partnership
Replied on 13 March 2024
Dear Valerie Thank you for your positive feedback regarding our practice. I am pleased to see you have been able to access the advice of a healthcare professional since submitting your review. Kind regards Jo On behalf of South View Partnership
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Review titled Unhappy with the service
Rated 1 star out of 5
by Savedna Peter - Posted on 22 February 2024
Since I have joined the GP 1 year ago my experience hasn’t been pleasant. Despite giving clear instructions what blood tests I need the doctor hasn’t listed it. After going back and forth with the clinic requesting the doctor I finally get blood tests done. This process took 6months. This has now happened 3 times in a row. When I called to speak to the doctor they aren’t available. When fill in the triage request the time frames don’t match. Not at all happy with the service provided.
Visited February 2024
Review titled South View Partnership
Replied on 13 March 2024
Dear Savenda Thank you for your feedback. It was good to be able to resolve this issue on the phone with you. Kind regards Jo on behalf of South View Partnership
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Review titled Staff are helpful and friendly
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2023
Staff are always helpful and friendly. The help I've received just lately has been brilliant. I have had no problem with them keeping in touch, listening to me and helping with new appointments and medication. But I haven't seen anyone in person, fine with me it's more convenient, but that won't work for everyone!
Visited November 2023
Review titled South View Partnership
Replied on 14 March 2024
Thank you very much for taking the time to leave this lovely feedback, we are pleased you found had such a positive outcome to all our services! Our triage system ensures patients receive a prompt response with an appropriate appointment and outcome. Kind regards. Nina on behalf of South View Partnership. (response sent November 2023)
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Review titled Caring doctors
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
Todays experience at Southview was really commendable.The doctor was patient,listened intently and showed compassion.A truly wonderful experience,thank you.
Visited November 2023
Review titled South View Partnership
Replied on 14 March 2024
We are really pleased you had such a positive experience, thank you for taking the time to leave this review, we are very proud of our team and its it is great to share such lovely feedback with them! Kind regards Nina - Practice Manager (response sent November 2023)
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Review titled Good practice
Rated 5 stars out of 5
by Trevor Drury - Posted on 06 November 2023
On this occasion I had a physiotherapy appointment and the therapist had some concerns, I was seen by the duty doctor immediately. Prior to this I have used e consult and found that service very good.
Visited November 2023
Review titled South View Partnership
Replied on 13 March 2024
Dear Trevor - Thank you for taking the time to give this lovely feedback which I have shared with the team, we are pleased our First Contact Physio service was helpful and they were able to ensure you had contact as needed with the GP. Kind regards Nina on behalf of South View Partnership (response shared in November 2023 but not published by NHSE)
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Review titled Amazing Dr appointment for my daughter
Rated 5 stars out of 5
by Lauren Jaye - Posted on 12 October 2023
I came in for a doctors appointment for my daughter today. The Dr we saw was very nice. She took the time to throughly check her over. Listen to my concerns and reassure me. She also remind me to follow my instincts. She sang to my daughter which kept her calm while checks were being carried out. Thank you so much, we really appreciate it.
Visited October 2023
Review titled South View Partnership
Replied on 13 October 2023
Hi Lauren, Thank you so much for taking the time to leave this lovely review. The GP was delighted to read this! Hope your daughter is now feeling better? Nina - Practice Manager
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Review titled Disappointing
Rated 2 stars out of 5
by Jayne Newport - Posted on 27 September 2023
Called on Monday to book appointment to see the doctor due to being up all night in pain. Receptionist kindly went through the e consult form with me and was told that I would hear back from the doctor later that evening or the following morning. I had no call back on the Monday and no call back on the Tuesday. I called the surgery on Tuesday afternoon to ask when I was likely to hear from the doctor but the receptionist was unhelpful. How does this triage system work ? Considering I have been recently diagnosed with leukaemia I would have thought that I would have heard back from the doctor sooner rather than later or in this case not at all ! Frankly, this experience of trying to see or speak to a GP is stressful and hugely frustrating.
Visited September 2023
Review titled South View Partnership
Replied on 14 March 2024
Dear Jayne - Apologies that you did not receive a prompt response on this occasion, I understand your issue was triaged for two working days and the GP telephoned you within this timeframe, however, you had received care from an alternative source. We have reviewed our processes to ensure patients receive a quicker response and expected outcome following triage. Regards Nina, Practice Manager (response sent September 2023)
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Review titled Invaluable resource
Rated 5 stars out of 5
by Christy - Posted on 14 September 2023
I needed to see a physio and we all know how expensive this is to do privately. I completed an e form online then within 24 hrs received an appointment for the following week with a physio. Put off doing this as I worried the process would take so long but it was the opposite. Had a wonderful appointment where I was fully assessed and given exercises to help improve and strengthen the area of concern. Also offered advice on how best to do these exercises and advised to book a follow up appointment in case after a few weeks I wasn’t feeling any improvements.
Visited August 2023
Review titled South View Partnership
Replied on 03 October 2023
Thank you for taking the time to give this great feedback. Our First Contact Physiotherapists are a great addition to our team. I am pleased you had a positive outcome and hope the exercises are helping! Nina - Practice Manager
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Review titled Great receptionist
Rated 5 stars out of 5
by Tessa Luckhurst - Posted on 17 August 2023
I was so impressed with the receptionist i spoke to this morning regarding my husband’s medication!!! A big thank you
Visited August 2023
Review titled South View Partnership
Replied on 12 September 2023
Thank you so much for your lovely feedback which I have shared with the team. Our Receptionist do a very tough job so it is really nice to have this positive praise. Thanks for taking the time. Nina (Practice Manager)