Waverley PMS - Ratings and reviews
Reviews
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Review titled Unprofessional staff
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
I called to book an appointment to have my blood tests taken but the staff member was unhelpful and abrasive. I had to ask multiple times what the correct process was to have my blood test taken. She pretended to be confused about my request. Surely, this is a GP, so staff should be trained on how to explain the process of taking blood tests. This can be off putting for the older population or non-English speakers. It would be beneficial to make the e-consult form available again as this was very helpful.
Visited April 2024
Review titled Waverley PMS
Replied on 25 April 2024
Dear Patient Thank you for your feedback I am sorry you were not happy with your experience however should you wish to discuss further please give me a call 0208 102 2324 Jeanne Practice Manager Waverley Practice
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
After waiting 3 years for a psychiatrist appointment, we attended our appointment, we waited for 40 mins to be told by the Psychiatrist that he was not expecting us and my daughters case had been closed. ( I had to pay for a private psychiatrist for diagnosis and medication just under three years ago due to my daughters situation being dire, The Waverly Clinic would not accept a private diagnosis and said we had to see their own psychiatrist hence why we have had to wait 3 years for an appointment) The psychiatrist was not very empathetic to our situation and I walked away shocked and speechless. The whole service has been shocking from the start. Thank goodness I could borrow money to pay for a private diagnosis otherwise I hate to think what would have happened to my daughter.
Visited March 2023
Review titled Waverley PMS
Replied on 27 March 2023
I am sorry you have had such a stressful bad experience - Please feel free to contact me directly so we can discuss and hopefully improve on this - Jan