Primecare Pms (South Street) - Ratings and reviews
Reviews
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Review titled Impossible to Book an Appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
Appointments can only be made between 8am - 9am when calling the practice. I called as soon as it was 8am and was 7th in line, but waited for 2 hours 45 minutes only for them to hang up on me. This is not an isolated incident, it is always difficult to book an appointment because you either have a long wait, no matter how early you call, or the reception does not take your call and purposely hangs up on you when you ate next in line. Poor service and would not recommend.
Visited December 2022
Primecare Pms (South Street) has not yet replied.
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Review titled Impossible to book an appointment
Rated 1 star out of 5
by Hsiung - Posted on 07 November 2022
You can register and sign up online, you even get a text message to book in an initial NHS Health Check....that is where the good part ends. You will not be able to get through on the phone to book (tried for days during 8-9am), and you can't use the NHS app, nor the Patient Access website. So essentially there is no service you can access. Not sure why they are still accepting "new patients" if they can't take appointments
Visited November 2022
Review titled Primecare Pms (South Street)
Replied on 07 November 2022
Thank you for your feedback. I am sorry you feel disappointed by the service you have received by South Street Medical Centre. Please contact the surgery on 02082933330 or e mail GRECCG.PrimecareNPMS@nhs.net to discuss your comments further with the practice administrator. We welcome your feedback and continually review our procedures and protocols to ensure patients receive the best possible care and service in the surgery. You can access our surgery website on www.southstreetmedicalcentre.co.uk and request an appointment with the clinician. Regards, Minnaaz Wijegoonawardena Practice Administrator
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Review titled Telephone line
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Can't get hold to anyone on the line since they say the opening time which is 8am. Trying to book an appointment and once the auto message said to wait on the line to speak with someone, the line just cut off at the end. So what is the point asking people to book from 8am to 9am when for up until 8:30am still can't speak with anyone for an appointment. Also the website took not to book from there either so when can you book an appointment?
Visited October 2022
Review titled Primecare Pms (South Street)
Replied on 07 November 2022
Thank you for your feedback. I am sorry you feel disappointed by the service you have received by South Street Medical Centre. Please contact the surgery on 02082933330 or e mail GRECCG.PrimecareNPMS@nhs.net to discuss your comments further with the practice administrator. We welcome your feedback and continually review our procedures and protocols to ensure patients receive the best possible care and service in the surgery. Minnaaz Wijegoonawardena Practice Administrator