Woodlands Surgery - Ratings and reviews
Reviews
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Review titled Good practice but too difficult to get hold of
Rated 3 stars out of 5
by Anonymous - Posted on 13 December 2023
Last year when we register with this practice, it was very easy to speak to staff and calm them to get through. This year I’ve needed to call them a few times but can never get through on the going th line is always busy. I’ve tried 50-100 times, and the advice is to keep trying. For how long? The first time I ended up at the surgery and they said that this is the way things are now, what is the point if you cannot get through to speak to anyone or book an appointment even at 8am as they advise? I’ve tried all different times of the day, it’s just ridiculous. Spend hours trying to get through and nothing. It’s surly not a good way to work for staff or patients.
Visited October 2023
Woodlands Surgery has not yet replied.
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Review titled Great practice and the extra mile
Rated 5 stars out of 5
by Steven Preece - Posted on 17 May 2023
Today I had a nightmare with an online pharmacy and repeat prescription and they sorted it all out for me. They also dealt with the online pharmacy removing my details from them. Thank you, amazing practice.
Visited May 2023
Review titled Woodlands Surgery
Replied on 19 May 2023
Dear Steven, Thank you for leaving such positive feedback about your experience with us. It is always good to know that everyone's hard work here at Woodlands is appreciated. Your comment will be passed on to the whole team. With kind regards Sharon Davies Office/Reception Manager
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Review titled Kind and caring staff
Rated 5 stars out of 5
by Anusha - Posted on 05 September 2022
I had a very positive experience today when I attended the surgery for an emergency. The nurse and GP were very gentle and kind in their approach. A little bit of kindness goes a long way when you are in enormous pain. The reception staff were friendly too and helped me arrange a quick appointment.
Visited September 2022
Review titled Woodlands Surgery
Replied on 03 October 2022
Thank you for taking the time to give us such positive feedback. Everyone at the surgery works hard to offer a caring and efficient service to all of our patients and so we appreciate your kind words. We have passed your review to all members of the practice team. With kind regards Sharon Davies Office/Reception Manager
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Review titled Another Level
Rated 5 stars out of 5
by Patrick F - Posted on 16 May 2022
I recently moved surgeries having moved into the area. Without wishing to criticise the old surgery who I was with for almost 16 years, the Woodlands Surgery have been a breath of fresh air. So efficient, patient and helpful throughout. Thank you.
Visited May 2022
Review titled Woodlands Surgery
Replied on 17 May 2022
Dear Patrick, Thank you for your positive comments and for taking the time to leave this review. We are pleased to hear that you have had a good experience since joining the surgery. We will share your feedback with all members of our team, who work so hard to provide a good service to our patients. Kind regards Sharon Davies Office Manager