Everest Health Partnership - Ratings and reviews
Reviews
-
Review titled Very helpful phone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I was very pleased with the phone consultation I had today. Very attentive female doctor. I received a professional medical advice and needed referral.
Visited March 2024
Everest Health Partnership has not yet replied.
-
Review titled Always a struggle to get appointments
Rated 2 stars out of 5
by Sherly - Posted on 19 February 2024
Over last couple of times there has been struggle to get an appointment at the practice, I have tried calling at 8 ( after being on hold for sometime) there are no appointments, econsult reponds after 24 or more hours and most of the time directed towards 111 or A & E I have spoken to number of team members across multiple locations & have been given reasoning( nhs misuse, cancellations, limited appointment etc).. I hear the issues but its not useful for me to keep listening to these ( I have my own struggles) & not able to get basic medical care. How do we improve this service so its accessible to everyone ? People with health issues get frequent appointments, primary reason for their failed health is due to delay in appointments - so we all need to be more sick before surgery prioritizes us ( which is more costly in long run), why can’t we aim to provide better services or learn from other practices which sre doing well
Visited February 2024
Everest Health Partnership has not yet replied.
-
Review titled Very positive experience
Rated 5 stars out of 5
by Emma - Posted on 30 August 2023
In the past three months, I had frankly excellent care on two separate occasions, in particular from the receptionists and nurses. In the first instance, the receptionist made sure I was placed on an emergency call list to speak to a doctor to get a referral to the early pregnancy unit. The initial online booking system had given me an appointment in four weeks' time. She was empathetic and kind, and without her we wouldn't have been able to see our baby's heart beat before I miscarried six weeks later. I genuinely can't thank this woman enough, although I never did get her name. In the second instance, the receptionist made sure we were seen by a nurse within ten minutes of walking in. My six-year-old had managed to stab his arm on a bit of wire sticking out of a fence. The nurse in turn ensured we left with a tetanus booster. All three people who saw my son spoke to him directly, made him feel comfortable in the face of an injection and ensured he knew exactly what was happening. And they made me feel like I had a modicum of control and a lot more knowledge than I felt when we walked in. We've been with the practice for about 4 years now and virtually every interaction I've had with the nurses have been fantastic, the doctors have been consistently great, but in the last few months, the receptionists have been stellar. (For total transparency, I should add that I walked in in both cases, and that I would happily never use the online booking system, which I often find unbelievably cumbersome.)
Visited August 2023
Review titled Everest Health Partnership
Replied on 06 September 2023
Emma thank you for taking the time to leave this positive response. All members of our Team at the Practice remain dedicated to helping and supporting the patients and continue their best to do this.
-
Review titled Friendly doctors
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
After completing a simple online econsult the doctor called at the specified time. He was friendly and helpful and prescribed medicine for pickup at the pharmacy next door. I was very happy with the service provided.
Visited March 2023
Review titled Everest Health Partnership
Replied on 21 March 2023
Thank you so much for taking the time to post this review. The Practice is trying out this new way of helping Patients to get more immediate treatment they may need when the 8am on the day appointments have been filled. So far, this has proved positive.
-
Review titled Avoid this practice
Rated 1 star out of 5
by Claire - Posted on 26 May 2023
Awful practice. Especially if you have any disabilities that you might need help to access appointments they will not accommodate your needs or those of your family. If you can avoid this organisation then please do.
Visited March 2023
Review titled Everest Health Partnership
Replied on 30 May 2023
Thank you for your comment. As you know we have discussed your concerns with you on a number of occasions. However, I am sorry if this has not resulted in the outcome that you wanted. The reception staff are always happy to assist you in completing an e-consult for yourself and your family, and you have used this previously to secure an appointment for a member of your family. The Practice has continued to try to accommodate times and dates to suit you and your family member when necessary. As I have stated in my direct correspondence with you, all staff are well versed and skilled in their approach with patients regardless of a patient’s age, gender, marital/civil partnership status, being pregnant or on maternity leave, disability, race (including colour), ethnic or national origin, religion or belief, or sexual orientation. All patients and colleagues are equal. If patients require more time or additional help this is always provided either at the patient’s request but usually by a member of staff being able to identify these situations. Regards, Adele
-
Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
Got a face to face appointment with GP for my Father at Kidbrooke Medical centre. GP was very friendly and efficient. Took his time to listen to my dad and was very helpful. Excellent service from GP and admin staff.
Visited January 2023
Review titled Everest Health Partnership
Replied on 10 January 2023
Happy New Year. Thank you so much for taking the time to post such a positive feed back. Comments like this always help to encourage the staff who work hard to support patients to the best of our abilities from clinical to non clinical staff
-
Review titled Do not register to this GP
Rated 1 star out of 5
by Madhur Kalra - Posted on 09 November 2022
eConsult is fastest way to get an appointment is what this GP claims. I booked an appointment for my daughter, got a date of call back from doctor after 10 days. They looked at pictures and said yes, it is Eczema and can-do repeat prescription. After my relentless effort to get specialist appointment, I was refereed to be seen by Dermatologist where I got the date of Feb 2023 (4 months). The eczema on her face become severe and I had to do another request for appointment (on 2-Nov), I am yet to receive a call which is expected on 14-Nov. I visited a&e, who pushed me back to GP. I tried 111 and, on their recommendation, visited a pharmacy who send me back to GP. Call back again to 111 was not fruitful. I tried 8 am phone line, but you never seem to get the appointment. Been at GP at 8, but for some reason even at 8 am the appointments finish in no time. I paid 300£ for a private appointment and I was told my daughter has infection hence the eczema is not getting cured. How will my GP find out if they don't give a face-to-face appointment? 1. What is the use of GP services if the health of people registered is not important? 2. Why do you think 2-week time to get a call from doctor is acceptable? 3. Why are you putting more pressure of already stressed a&e? if the GP cannot attend the patients, they will go to a&e 4. You don't even accept eConsult request after GP is closed, why? Why don't you let people submit a request? 5. As weekend GP Hub is now closed, where should we go if we need help over weekend? GP is there to help people in need. With Kidbrooke getting more populated every day, the services will further degrade. The current process is changed from bad to worse. If this GP does not act now, not sure what is future of people registered with them
Visited October 2022
Review titled Everest Health Partnership
Replied on 10 January 2023
This Review was answered directly with the patient and due to patient confidentiality, it would be at his discretion should he wish to share it on here
-
Review titled Super grateful to have a supportive practice at our doorstep
Rated 5 stars out of 5
by T Majek - Posted on 03 August 2022
It's been a difficult few months with the health of our elderly mother wavering and us struggling to understand what was causing her symptoms. The practice's clinical staff went over and above to listen to us, give us the care she needed, then fully diagnose and treat her condition. Over the last two months we've had regular 'check-in' telephone consultations and a couple of face to face meeting with doctors and their supportive team. The practice has been undeniable brilliant, absolutely super. As our local practice, we are so thankful and super grateful for the great job they continue to do.
Visited August 2022
Review titled Everest Health Partnership
Replied on 10 January 2023
Thank you for taking the time to post such positive feed back which is always welcome and encouraging. The Practice does work hard to support patients to the best of our abilities from clinical to no clinical staff
-
Review titled Very helpful
Rated 4 stars out of 5
by Mr A Witcombe - Posted on 29 May 2022
I have always found the reception staff extremely helpful particularly if you treat them with the respect they deserve. The doctors are thorough, and I have always managed to see a doctor if I need one. The online e consult is good
Visited May 2022
Review titled Everest Health Partnership
Replied on 30 May 2022
Mr Witcombe, thank you for taking the time to leave us such a positive review. The staff really appreciate your comments