Gravesend Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent surgery
Rated 5 stars out of 5
by Mary Taylor - Posted on 27 February 2024
Have needed to use in the last few months e-consult 3 times in as many months and have found on each occasion they have dealt with my problem very well and even had medications on my door step within the hour!! I call that excellent system working well keep up the good work.
Visited February 2024
Gravesend Medical Centre has not yet replied.
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Review titled Bad NHS system
Rated 1 star out of 5
by Moric Istvan Domjan - Posted on 19 January 2024
There was no problem with the doctor, the doctor sent me for another test because of the suspected cancer! only one thing was wrong, the doctor didn't tell me to call another health service on the NHS to make an appointment for the next test! ! The problem is with the NHS system! why do I have to call another service when I have a serious health problem, why is it not possible for the GP to refer patients straight away to the next test when an appointment is needed immediately and finally why I couldn't get an urgent appointment when on average £3000-3500 a year National Insurance i pay and have never been sick in the 9 years i have lived in the uk! I would like to know where these amounts are? And by the way, I've been waiting for the urgent appointment since the 14th of December 2023! But you know a day's delay is too much when you're dealing with a serious health issues like my suspected cancer!
Visited January 2024
Gravesend Medical Centre has not yet replied.
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Review titled Superb
Rated 5 stars out of 5
by C Saunders - Posted on 29 December 2023
I can't even express how great they are. They've literally saved my life (I've a lot of problems). My gratitude towards all the individuals working there is immense. Professional, caring, knowledgeable are but just a few things I can say. It's also very handy to have the pharmacy there too, who which I can say refers to the above also. Lovely people through and through.
Visited December 2023
Review titled Gravesend Medical Centre
Replied on 11 January 2024
Dear C Saunders, Thank you for your positive feedback. During times of high demand and increased pressure on staff, compliments on good experiences always boost staff morale so I will be sure to pass your comments on. Many thanks. Assistant Practice Manager .
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Review titled Very straightforward experience
Rated 4 stars out of 5
by Emma - Posted on 09 October 2023
Just had the most straightforward experience with this practice. Called at 8.30am due to a UTI, call back from the nicest GP at 9.30 and a prescription is ready to be collected. Am so thankful as I know how quickly they can deteriorate
Visited October 2023
Review titled Gravesend Medical Centre
Replied on 11 January 2024
Dear Emma, Thank you for your positive feedback. I will pass your lovely comments onto the staff. I am glad you had a straight forward experience. Many thanks Assistant Practice Manager.
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Review titled Impossible to speak with anyone
Rated 1 star out of 5
by Liam - Posted on 06 June 2023
Following an e-consultation (after only 2weeks!), the GP told me to phone the practice and book an appointment with the HCA. When I called at 11.15 I was number 10 in the cue, so opted for a call back (this would keep my place in the cue), after an hour I called from a different number and was number 4 in the cue so decided to wait, after 20 minutes I was answered, I explained I needed to book an appointment with the HCA, to be told I’d have to wait another week (after answering more questions as to why I need an appointment!). I asked to speak with the practice manger, what a surprise they wasn’t answering their phone. This practice needs a total shake up. I dare say this with get the usual copy and paste reply about how sorry they are and to call and speak with someone (if only that were possible).
Visited June 2023
Review titled Gravesend Medical Centre
Replied on 09 June 2023
Dear Liam, Thank you for your feedback. I understand that you have already spoken to the Practice Manager regarding this issue. The best solution would be for you to arrange an appointment to see the Practice Manager in person. Please call into the surgery to arrange this when it is convenient for you. Many thanks Assistant Practice Manager
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Review titled Why question if my details have changed when they haven’t!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Today I received a letter from GMC saying they think my details are incorrect (address and phone number). I do not understand this, given that the letter came to my address where I have lived for over twenty years and my phone number has not changed. GMC then threatens to remove me from their patient list if I don’t contact them within a month. I’m on the phone to them now resigned to a long wait. This is the most useless GP practice I have ever used. I would like to move but there are no options in my area so I am forced to put up with this shoddy so-called service. No wonder those who can afford to are using private GPs instead.
Visited April 2023
Review titled Gravesend Medical Centre
Replied on 27 April 2023
Dear Patient, Thank you for your feedback. The letter you received is sent to patients that may not have had any contact with the surgery for some time or not responded to our invites/letters. We also receive notice from outside agencies such as Hospitals and other clinics informing us that patients have changed their address or not attended appointments so we write to these patients to ascertain the correct information. This letter is designed to keep our practice list as up to date as possible so that we can correspond correctly with our patients. Further to your comments, if you have made the surgery aware that you have received this letter and are in fact still at the address on your records, and your contact details are up to date, this will be noted on your records and nothing further is required. If you wish to discuss this further, please contact me at the Surgery Elaine - Assistant Practice Manager
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Review titled Very bad service
Rated 1 star out of 5
by Emirjan Xhari - Posted on 14 March 2023
Hi, every time I call this GP the staff have Attitude and are not helpful and when I say I will change GP they almost laugh and say that your choice, never do they say sorry or ask if they can help with anything. The Doctor when I last took my son there Was not helpful and said that my kid needs to grow and when three years old they can do something and only when I insisted she referred me to Pediatrician.
Visited March 2023
Review titled Gravesend Medical Centre
Replied on 14 April 2023
Dear Patient, Thank you for your feedback. I am sorry that you feel the staff were rude and not helpful when you visited the surgery. I I would like to reassure you that the Doctors and staff at The Gravesend Medical Centre strive to provide the highest quality healthcare for patients. Without knowing your sons details I cannot look into this fully however if you wish to discuss this further, please email kmicb.gmccomplaints@nhs.net or contact me at the surgery. Assistant Practice Manager. Many thanks
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Review titled Pregnant and need to speak to GP but to no avail
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
Booked an appointment last week, for today Monday and expecting a phone call. It’s 2pm and yet no one has called, I reached out for my phone to call the surgery only to realise their phone line isn’t going through. I have tried several times and still same thing. No communication to patients about their lines being bad and when patients who have booked a phone appointment will be contacted.
Visited February 2023
Review titled Gravesend Medical Centre
Replied on 08 February 2023
Dear patient, Thank you for your feedback. I am sorry that you feel dissatisfied with the surgery telephone system. Occasionally the phones can encounter a blip due to the amount of calls being managed but it doesn’t usually effect the function of the service, if it does, we ask the telephone company to add a message onto the phone lines advising anyone that calls of the fault. On the day in question, there was no reported fault and we were still receiving and making calls as usual. Unfortunately I cannot check your records to see if you received your phone call from a GP as do not have your details but if you wish to discuss this matter further please contact me at the surgery. Elaine Lovelock, Assistant Practice Manager.
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Review titled Diabolical
Rated 1 star out of 5
by Jack Linden - Posted on 20 December 2022
On the 20th of December I contacted the practice for a call back from a doctor as I have a chest infection. I was told by the receptionist that I couldn't have a call back until the 28th of December which is totally unacceptable. I stated to the receptionist that I'm remission of cancer and have a low immunity. I then requested to speak to an manager and they was nothing but rude and unhelpful and went on to talk to me like I was stupid. I was told that I couldn't have a call back and that i had to go to minor injuries which would put me more at risk with the cold weather and other sick patients. when the receptionist finally took my number i received a text message from a doctor who didn't even have the courtesy to ring me. this is a total lack of care.
Visited December 2022
Review titled Gravesend Medical Centre
Replied on 04 January 2023
Dear Mr Linden, thank you for your feedback, I am sorry that you feel disappointed in the service you received at the surgery and I would like to assure you that the GPs and staff strive to provide the best healthcare service possible. I note that the Reception Manager spoke to you as requested and offered you other alternative services you could use and also a GP advised you to visit the Urgent Treatment Centre on that day as we were at full capacity appointment wise. If you wish to discuss this matter further, please contact me at the surgery. Many thanks Elaine, Assistant Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by Izzy - Posted on 17 November 2022
I was referred for scans which were conducted on the 1st November, was told to ring the practice on the 8th November for results and next steps. I do so and get told nothings been done with them call back in a few days. I ring again on the 10th get told nothing has been done call back Monday. Which I do to be told still no one has looked at them they’ll book me in for a telephone consult in the morning with the doctor that referred me for today (17th November). Morning comes and goes, nothing, I call and get told oh yes you will be called by 5pm. Call back at 5 because still nothing, told that I would be called by close of business. I have just received a text to say I will not be called. This is embarrassing. The problems I have been having have seriously affected my standard of living, working and mental health. I need to know what is causing me this pain!!!
Visited October 2022
Review titled Gravesend Medical Centre
Replied on 07 December 2022
Dear Izzy, Thank you for your feedback. I am sorry you had a poor experience when dealing with the surgery and apologise for any inconvenience and stress this may have caused you. I would like the opportunity to look into what has happened in this instance and would need your details to do so. If you are happy to provide your details please contact me at the surgery. Many thanks Elaine Assistant Practice Manager