The Kings Family Practice - Ratings and reviews
Reviews
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Review titled Great patient service
Rated 5 stars out of 5
by Jackie - Posted on 27 March 2024
Two weeks ago, I rang at 8am to try and get a GP appointment on a Thursday but there were none left. I then made use of the econsult form and somebody telephoned me within the hour to offer me a double face to face appointment with a GP the following afternoon. The GP was running late for my appointment but I was impressed with her advice and the plan of action regarding my care. I actually received relevant information by text the same evening at 7.30pm. When I went to complete a primary care self referral, I couldn’t click on the link but when I emailed the surgery to explain this, I was sent the text again where I was able to activate the link I am very impressed with this surgery and its treatment of patients, particularly in these hard times.
Visited March 2024
Review titled The Kings Family Practice
Replied on 28 March 2024
Thanks for sharing your positive experience with your GP surgery, despite the initial challenge of scheduling an appointment. It's great to hear that they were responsive to your needs, offering you an appointment through the econsult form and following up promptly. The fact that you received relevant information by text the same evening shows their commitment to efficient communication. Moreover, their responsiveness to your email regarding the primary care self-referral link demonstrates their dedication to ensuring patients have access to necessary resources. It's wonderful to hear that you're impressed with the level of care and service provided by the surgery, especially during challenging times. It's essential to acknowledge and appreciate healthcare providers who go above and beyond to support their patients. Your positive feedback can encourage and motivate our team to continue delivering excellent care. Kind Regards Mohammad Serneabat Patient service manager
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Review titled Very unprofessional
Rated 1 star out of 5
by Marta - Posted on 27 March 2024
I have ear infection for 3 weeks already. Witch 2 weeks I'm on the phone from 8-9 trying to book appointment. I have been in pharmacist took what ever they advised me to take. Still suffering with pain and hearing loss. Still haven't been able to book appointment. I see why emergency services are packed with unnecessary people who can't get through their GP. When u gonna do something about this? NHS ruining it self. U there for people and it's look like is quite opposite. From our taxes we can't get help we need. Frustrating.
Visited March 2024
The Kings Family Practice has not yet replied.
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Review titled Receptionist unprofessions
Rated 1 star out of 5
by Raphael Jegede - Posted on 19 March 2024
Was there this morning to book for Doctor appointment, The lady at the reception, told no appointment on face to face, I should call 8am tomorrow for appointment, And i told her have been tried this over 3 weeks by calling and cant get through, The lady at the reception told me to change my GP if am not happy, I believed this an provocations act and she very unprofessional and no duty of care applied and dignity and respect are missing in her approach towards patient.
Visited March 2024
Review titled The Kings Family Practice
Replied on 21 March 2024
Thank you for sharing your recent experience with us. We're truly sorry to hear about the frustration you encountered at our reception. Every patient deserves to be treated with dignity, respect, and professionalism, and it's evident that we fell short of those standards in this instance. Your feedback is invaluable, and we're committed to addressing this matter internally to ensure it doesn't happen again. We understand the challenges of trying to book appointments by phone, and we sincerely apologize for any inconvenience caused. To provide you with a more convenient option, we encourage you to utilise our e-Consultation service available through our website or the My GP app. This allows us to efficiently triage your concerns and connect you with the appropriate clinician for your needs. Your well-being is our top priority, and we're dedicated to providing accessible and high-quality healthcare services. If there's anything else we can do to assist you or if you'd like to discuss this matter further, please don't hesitate to reach out. We hope to regain your trust in our services.
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Review titled Great Service
Rated 5 stars out of 5
by Carly - Posted on 21 March 2024
I have recently moved to this surgery as my last one was completely useless. I have been impressed with the service so far. Although the waiting times to get an appointment can be frustrating this seem to be the case everywhere. The ladies in the office are always friendly and helpful on the phone and because of them and the e-consult service I have finally been able to chase a referral that I have been trying to get to the bottom of for almost year. Thank you
Visited March 2024
Review titled The Kings Family Practice
Replied on 21 March 2024
Thank you so much Carly, for your feedback! We're Happy to hear that you've had a positive experience with our surgery so far. We understand that waiting times can be frustrating, and we're continuously working to improve our systems to minimise these delays. Our team is dedicated to providing excellent service, and we're delighted that you found our staff to be friendly and helpful. We're also glad to hear that our e-consult service has been beneficial for you in pursuing your referral. Please don't hesitate to reach out if you have any further questions or concerns. We're here to assist you every step of the way. Thank you for choosing our surgery, and we look forward to continuing to provide you with the best possible care. Kind Regards Mohammad Serneabat Patient service manager Aspire medical health
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Review titled No complaints
Rated 5 stars out of 5
by Linda Harrison - Posted on 14 March 2024
I sent a message online about a problem with my medication. Within 24 hours I had a phone call, probed solved - new prescription issued. Excellent service. Thank you.
Visited March 2024
Review titled The Kings Family Practice
Replied on 19 March 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly and effectively with your medication issue. Providing excellent service and ensuring our customers' well-being is our top priority. If you ever have any further concerns or questions, please don't hesitate to reach out. Wishing you continued health and wellness!
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
was told i needed an urgent CT scan and that it could take up to 2 weeks - this was 10 days ago only to find out the CT department have not received a CT scan referral and the doctors confirmed that one hasnt even been done. Doctor informed me that he would put an urgent chaser on it on Monday (Day 7) but it is only being put through today for the 2 week lead time (Day 10) only because i chased the doctors and the hospital - imagine if I hadnt how long would i be waiting. Bloods and X-ray show that there could be something that needs urgently treating but for some reason there has been no urgency! I have asked for a call back only to be told there are no appointments today and no doctor tomorrow. I have been called in for two appointments for the same X-ray - bloods taken by someone who didnt know why i was having bloods taken
Visited August 2023
Review titled The Kings Family Practice
Replied on 28 March 2024
I'm truly sorry to hear about your ongoing struggle with your ear infection and the difficulties you've faced trying to book a GP appointment. Given the challenges you've encountered with phone lines, have you considered utilising the e-consultation service offered by your GP surgery? This online platform may provide a more efficient way to communicate your symptoms and concerns. If your symptoms persist despite pharmacist-recommended medication, seeking medical attention promptly is crucial. While I understand your frustration, persisting in seeking help, whether through e-consultation or continued attempts to book an appointment, is important for your health. Your feedback sheds light on important issues in accessing timely healthcare. Providers need to be aware of these challenges to improve service delivery and ensure better access for all. Please reach out if you need further assistance or support. Your health is important, and it's essential to prioritise getting the care you need. Kind regards Mohammad Serneabat Patient service manager
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Review titled Atrocious People Skills
Rated 1 star out of 5
by Steve Cummings - Posted on 25 May 2023
After waiting 4 days for a GP phone appointment I finally received a phone call from a rude female GP. After taking a few moments to describe the nature of my why I needed treatment, I was cut off and was asked rudely why I was even making an appointment. When replying that I was referred from my hospital to my GP, I was again cut off and coldly told to go back to them. I told her that she seemed annoyed that I’ve made an appointment, to which she said “have a nice day” and promptly put the phone down on me.
Visited May 2023
Review titled The Kings Family Practice
Replied on 30 May 2023
Dear Steve Cummings, Many thanks for your feed back. I would like to personally apologies for any inconvenience's this may have caused. I would appreciate if you could contact the practice and discuss this matter further as we're not able to discuss individual cases here. Again, we here at Aspire Medical Health thank you for your feedback and we will continue to work hard to make the system here as effective as possible. Kind Regards, Julia Bishenden Patient Service Manager
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Review titled Bad reception staff with I don’t care attitude
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
I recently moved to this area went to this gp to register, I was given a very unpleasant welcome felt really bad, after standing and waiting for a while I was told to go register online, went home register online till day no response from the gp, how disappointing is that!
Visited July 2022
Review titled The Kings Family Practice
Replied on 30 May 2023
Dear Patient, Many thanks for your feed back. I would like to personally apologies for any inconvenience's this may have caused. I would appreciate if you could contact the practice and discuss this matter further as we're not able to discuss individual cases here. Again, we here at Aspire Medical Health thank you for your feedback and we will continue to work hard to make the system here as effective as possible. Kind Regards, Julia Bishenden Patient Service Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2022
Every time I have rung I have managed to get an appointment within a good time frame. Your receptionists have been polite and helpful. Your doctors have also given me the choice about which medication I want to be prescribed rather than just prescribing me a medication, I have liked that I feel as if I have a choice.
Visited June 2022
Review titled The Kings Family Practice
Replied on 17 August 2022
Dear Patient, Thank you for the wonderful review and for taking the time to share your experience with the surgery. Our priority is patient service and we are ecstatic that we met that mark! I'll share your positive experience with the team. Kind Regards, Mohammad Halim Director of Operations
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Review titled Shockingly Bad
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2022
On telephone hour and half, to be told "No appointments" and that's regular and "Phone back tomorrow" or you can have a appointment made in two weeks! Always told when asking a problem "We are new here" or staff don't understand or understand them. Regularly change staff, doctors or Locums who don't know medical history. I put in a repeat prescription and out of 6 items, 3 are left off when my order is sent to chemists after a week and then no sorry's from the surgery. Then await another couple of days to collect. By then I've ran out of the said medicine - has happened before. Always on the long winded diatribe before one gets through, 'We are experiencing long delays due to staff illness,' This is another constant. When one gets through on the telephone during the day and when staff are not outside the gates regularly smoking (good NHS advert that is) it seems they just want to get rid of you. My neighbours whom use same surgery (when they can) all report the same uncaring place.
Visited June 2022
Review titled The Kings Family Practice
Replied on 17 August 2022
Dear Patient, Many thanks for your feed back. I would like to personally apologies for any inconvenience's this may have caused. I would appreciate if you could contact the practice and discuss this matter further as we're not able to discuss individual cases here. Again, we here at Aspire Medical Health thank you for your feedback and we will continue to work hard to make the system here as effective as possible. Kind Regards, Mohammad Halim Director of Operations