Princes Park Medical Ctr - Ratings and reviews
Reviews
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Review titled Extremely poor experience
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Phoned for an appointment to see/speak to a GP. Phone rang constantly for 15 mins, no answer. Rang again to find I was 4th in queue. No appointments left, what are my symptoms? Wayfield pharmacy will contact me. 15.50 I rang PPmed centre again as no pharmacy had called. Receptionist told me they would ring. Did they? Of course not!! The manager was not available to speak to and no direct number to reach her either. How can the Receptionist decide whether I do/do not need to see/speak to a GP? Does she know my past medical history, or what my symptoms could indicate the problem is? The 'anima' app is time consuming and confusing and so is the 'livi'app. Having to type in your past med history and all your medications is a nightmare, especially if you have many conditions and many meds. Technology is not always a good thing and could not replace person to person contact.
Visited April 2024
Review titled Princes Park Medical Ctr
Replied on 04 April 2024
Thank you for taking the time to leave a review. I am sorry that you have experienced difficulties in contacting the surgery and using Anima. A member of staff will be happy to assist you with this if you would like provide us with your contact details. Please email the surgery on Kmicb.mpagp@nhs.net with your telephone number and someone will give you a call.
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Review titled Impossible to talk to anyone
Rated 1 star out of 5
by Steve Adcock - Posted on 28 March 2024
Having changed their appointment booking process again I was eventually liked to the Anima app - however there were no appointments available and was directed to log back in "at later times and dates" shown in the app. Tried that 4 times, no luck. On the 5th time I did manage to open the link and followed numerous irrelevant questions until eventually it said "your request has been submitted" I then heard nothing for some time. I then received an appointment at a location and time that are not convenient from a "do not reply" number. I tried calling to change but no response and all calls were cut off. This service is poor and unacceptable. he app shows as me having no appointments so cannot change on their either.
Visited March 2024
Review titled Princes Park Medical Ctr
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am sorry that you have experienced difficulties in accessing a suitable appointment. A member of staff will contact you directly to discuss this with you further and offer assistance.
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Review titled Still have phone issues
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2024
To get to speak to anyone is so frustrating. You are in the queue, the message tells you your position then when you get to number 1 the line just rings out without bring answered. I had this 3 times yesterday before actually getting through
Visited February 2024
Review titled Princes Park Medical Ctr
Replied on 05 March 2024
Dear Patient, Thank you for taking the time to leave feedback. I would like to apologise for any inconvenience and frustration your experience with the phones may have caused. This issue will be reported to our phone provider for investigation and discussed with staff at the surgery to learn and improve. If you would like to discuss your concerns further, please do not hesitate to contact me via the surgery email address. kmicb.mpagp@nhs.net Kind regards Kerry Rushton Head of Primary Care
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Review titled Lovely practice
Rated 5 stars out of 5
by Amie - Posted on 20 February 2024
I was very nervous attending for my daughters one year injections. The nurse was fantastic. She explained clearly all the injections, the possible side effects and how to manage the symptoms. She was very gentle and quick. Just wanted to say a big thank you.
Visited February 2024
Review titled Princes Park Medical Ctr
Replied on 29 February 2024
Dear Amie Thank you for taking the time to leave feedback. We are pleased to hear you had a positive experience with our surgery and staff. That is great news that the nurse was able to make you feel relaxed and informed during the appointment. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Thanks Carley
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
I attended the Balmoral Gardens practice today. As a patient who is usually very anxious, I was nervous attending the practice however, I was really impressed with all the staff who helped put me at ease from the moment a checked in. Todays experience at the practice has really helped and I couldn't recommend the practice at Balmoral Gardens enough.
Visited July 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Mpa group terrible
Rated 1 star out of 5
by Darren - Posted on 15 July 2023
They have Changed to a new booking in system so no phone calls accepted.. booked online Friday 8.30 am and said get back to me in 3 working days , nothing yet . Can't even get results. Was not informed of changes either
Visited July 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I was contacted by the surgery to make an appointment for an asthma review. I was seen on time for my appointment, I was explained to in detail regarding my condition and given advice which I have never received from my previous GP on how to manage my condition. I am a fairly new patient to this surgery, but since joining have received treatment/reviews 3/4 times and have found the reception staff to be very pleasant, the nurses (I have seen two) have been very very good and the doctor I spoke to on one occasion was very helpful too. I would recommend this practice.
Visited June 2023
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thanks you so much for your feedback, we really do appreciate all comments. I am so pleased that your asthma review went well and that your experience with us was such a positive one. I will pass your comments on to all staff who will be delighted with this. Thank you Carley Branch Manager
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Review titled Great staff at Sunlight surgery
Rated 5 stars out of 5
by Lee - Posted on 09 June 2023
The reception team at Sunlight are always so polite and helpful. Always so busy but never show anything but professionalism and courtesy. The GP sorted my prescription for me so quickly and apart from the usual issues all GP surgeries have I can’t fault my practice.
Visited June 2023
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thank you so much for your feedback, we really do appreciate every comment. I am so pleased that you had such a positive experience at Sunlight Centre Surgery and that the GP was able to help you so promptly. I will pass your kind comments onto the staff Thank you Carley Branch Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I have recently had a child and the experience I have received since birth has been brilliant. I cannot fault it from the reception team to nurses and doctors. Could not recommend enough!
Visited June 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Confused and disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
I have been with this surgery for over 30 years, however, just recently I've experienced a few problems. . Repeat prescription not being acted on. . On 22/5/2023 I came to the surgery for a blood test the receptionist advised me she couldn't book me in as her computer was down ( seemed like I was an annoyance)...after a few minutes all seemed to be up and running, therefore, I asked to make an appointment with a nurse (as I usually do) for the blood test results and blood pressure check,( she stated I should be making the appointment to see a doctor not a nurse)! she then went on to tell me she'd got the blood test results!!! I pointed out they were previous results, I was actually there for a blood test, she then offered Wednesday 24th May, I doubted the results would be back by then but she assured me they would, I asked to make it for a week after the blood test...she then asked when I was having the blood test!!! Finally after more toing and froing in a similar vein I managed to make an appointment for today at 3.15 (which I doubled checked at the time) guess what? arrived for my appointment today only to be told it was 3.50!! Perhaps some more training wouldn't go amiss.
Visited May 2023
Review titled Princes Park Medical Ctr
Replied on 13 June 2023
Dear patient Thank you for your feedback, we do appreciate all comments so that we can learn from them. I am really sorry that you were disappointed in the service you received at PPMC recently. I completely understand how you must have felt and how frustrating and inconvenient this must have been. I will address the issue with the member of staff involved and provide feedback to the individual. I hope that this doesn't happen again and i hope next time you visit us you will have a much more positive experience. If you would like to discuss further, please feel free to contact me through the surgery. Once again i really do apologise for the issues you experienced at the surgery Thank you Carley Branch Manager