Canterbury Medical Practice - Ratings and reviews
Reviews
-
Review titled Online Consultation & Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
Submitted an online consultation which was responded to same day and resulted in an appointment being booked for me. Fantastic and efficient service, thank you.
Visited March 2023
Canterbury Medical Practice has not yet replied.
-
Review titled Restricted Access
Rated 2 stars out of 5
by Sam Bean - Posted on 07 March 2023
I think you are restricting peoples access & right to care if certain appointments & services are restricted to only one practice, especially if there is the additional issues with transport. You will find people less willing to access support with these restrictions causing people to suffer, their condition to worsen, to miss important health checks leading to them to eventually requiring possible hospital treatment snailing up the system unnecessarily when they could have be treated quickly at their medical practice if they were more flexible.
Visited March 2023
Canterbury Medical Practice has not yet replied.
-
Review titled Practice Website
Rated 3 stars out of 5
by Gina - Posted on 01 February 2023
I was looking for up to date news about the practice . It appears that the latest Liaison Newsletter available is Winter 2021. Can this be correct? I understand it might be delayed, but a short message explaining why would be helpful.
Visited February 2023
Review titled Canterbury Medical Practice
Replied on 08 February 2023
Thank you Gina for your comment regarding the website. The website is currently going through a review (which takes time) and the plan is to recommence the patient newsletters as soon as possible to keep our patients updated.
-
Review titled Brilliant
Rated 5 stars out of 5
by June lee - Posted on 23 October 2022
Excellent service from physiotherapists at Bridge Medical Centre recently Need to mention also polite professional and helpful reception staff always Thank you very much
Visited October 2022
Review titled Canterbury Medical Practice
Replied on 06 December 2022
Thank you for taking the time to provide this feedback which will be passed across to the teams involved.
-
Review titled Keeping up to date
Rated 3 stars out of 5
by Stephen Hardman - Posted on 21 September 2022
Having each received text invitations from the NHS I rang our practice yesterday to arrange Covid booster and yearly flu vaccinations for myself and my wife. My wife is over 75. I am just under 75. I was aware that Covid boosters were at first being offered to the over 75s, so before ringing the practice I checked the NHS on line to make sure I was eligible for a Covid booster. I was, as the NHS had lowered the age band to 65 a week previously. I deliberately didn`t ring early as it was a non- urgent request. I rang about noon, to be told I was 29 in the queue. I held for 5 minutes which got me down to 26, so I requested ring back. They telephoned back about 50 minutes later. These times are approximate. The person I spoke to would not give me an appointment, insisting that I had to be 75 for a covid booster. She was very pleasant, but according to the practice directives I was not ticking the right boxes. I insisted, and explained all the above. She asked me to hold. After a long wait she came back, having found out that I was eligible. She made the appointment. This is just a minor irritation, having wasted about 30 minutes on the phone in getting through and speaking, but it is also a worrying example of no proper liaison between the NHS and their GP practices, and/or inefficient training at the practice. Having been a patient of this practice for about 18 years I can vouch for a history of kind, efficient and caring service, but since lockdown it seems that systems are now in place that make it much harder to both see a doctor or deal with a problem, and particularly in having continuity of care from one particular doctor. This, in my view, is a very retrograde step. My father was a GP, so I grew up in a doctor`s house. Even then, with the NHS in its infancy, it was a busy practice, with huge surgeries and many at home visits. Somehow the practice managed to give a personal service. I`m sure there are many differences today, so harking back to the 1950s, 60s and 70s is of limited value, but I suspect much of the attraction in the fictional "Meet the midwife" is a nostalgic look back at how it used to be. So this is my request that someone (a practice manager?) keeps on top of changing regulations and keeps the staff up to date, and that normal pre-Covid service is resumed as soon as possible. And finally, the recorded telephone announcement when one rings in, is now out out date and inappropriate, and needs redoing.
Visited September 2022
Review titled Canterbury Medical Practice
Replied on 06 December 2022
Apologies for the delay in responding but this has been due to a change in practice management and enabling access for the new manager. Thank you for the review placed and highlighting some concerns and thoughts. Regarding the covid vaccination programme, as you may be aware it is a busy practice and also the covid vaccine programme is quite a huge number of patients involved. To ensure we capture everyone that is eligible we have to work in sections and used age as a margin. This may have caused confusion, so we apologise for this. Regarding the telephone we are currently working with our telephone provider to improve the service for our patients, we have introduced a call back facility to limit the amount of time you wait in the queue "holding on" which has had positive feedback. We continue to work with our telephone provider.
-
Review titled Great physiotherapy service
Rated 5 stars out of 5
by C Edmed - Posted on 10 August 2022
I have had highly effective, professional physio treatment at this practice delivered by Mr C Jayes. Mr Jayes is knowledgeable , plus great at explaining and illustrating. He understood my difficulties throughout, successfully pinpointed my problem, and provided appropriate and progressive exercises. Thank you so much for great treatment with long and lasting results.
Visited May 2022
Review titled Canterbury Medical Practice
Replied on 06 December 2022
Thank you for taking the time to provide us this feedback. I have passed this across to Mr Jayes and also the team.
-
Review titled What a brillliant GP
Rated 5 stars out of 5
by Sarah Warr - Posted on 25 May 2022
Completed an eform and was offered a face to face appt within 10 days. Was seen today by an amazing GP. Who asked lots of questions and truly listened. Cannot fault the service I received.
Visited May 2022
Review titled Canterbury Medical Practice
Replied on 07 June 2022
Dear Sarah Warr, we appreciate you taking the time to leave such positive feedback. We are pleased to hear that your experience of eConsult was good and that we were able to offer you a f2f appointment within 10 days. We have passed your feedback to the clinician in question and also shared this lovely feedback with all the practice team. Dee Stenning Practice Manager