Thorndike Partnership - Ratings and reviews
Reviews
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Review titled Leave well alone
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Contacted 111 about a week ago as I did not want to ring thorndike because I know would not get a appointment for a lump on my head by my ear `111 told me to call thorndike and tell them they need to see me within 3 days when I finally got though to thorndike they told me to to fill a online form in and we will get back to you in 24 hours the form never got to them so I rang them and they said fill it in again so I did and again they did not get my online form so I rang again and the receptionist fill it in for me and I get a text 8 hours later saying they can’t see me because they have reached full capacity and they are unable to accommodate me and I need to ring 111 ,up to this point it’s been a week of messing around and I’ve still got that lump on my head .the place needs shutting down it disgusting
Visited April 2024
Thorndike Partnership has not yet replied.
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Review titled Genuinely Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I've had the displeasure of having the thorndike as my GP for a number of years now, and it's honestly gone from bad to worse. Previously, they had a system in place for on-the-day appointments where you'd have to call at exactly 08:00am to be in with any chance of getting one - and if you happen to already be working by 08:00am? Then you can wait six to eight weeks for a scheduled appointment. Which was already bad, but it's since become much worse. Now, you can't even get through to them, so when you have a very simple problem to treat, but that requires a GP to administer, you fill out a form which goes to triage so they can tell you they have "reached full capacity" and are "unable to accommodate your request" for a GP appointment. So you go through 111, who direct you to a pharmacist, who makes a specific request with the thorndike to see you. And naturally, that gets completely ignored. And when you call them the next day to get seen, you get told it's going to triage again. And then you get a text telling you that you can't be seen again, and to go to A&E for something that is neither an accident nor an emergency. Absolute lunacy. What's worse, sadly, is if you're waiting for a Shared Care Agreement (like a long term prescription) of any kind; I have a disability which can be treated with prescription medication, and the team I did titration with sent over a SCA request to the thorndike once titration ended. It took over six months (!!!) for somebody to even look at it, only for them to say "no", because there was one very slight concern and they wouldn't pick up the phone to resolve it. I'm still waiting to hear back on my SCA, and I've been waiting for more than a year at this point. And there's nothing any of the reception staff seem to be able to do about any of it - they're all rather friendly, especially for being on the receiving end of what must be so many unhappy phone calls; but the people making the decisions at thorndike? Horrifically desensitised to the needs of their patients, and flagrantly unethical in how they handle the people that should be in their care.
Visited April 2024
Thorndike Partnership has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Debbie W - Posted on 14 March 2024
I have always been treated well at Thorndike Surgery. The team always do their best to accommodate a request. My diabetic nurse is very good. I have been a type 2 diabetic for approximately 28 years. I had my first appointment with her about a month ago. She spent time with me and explained things to me that I had never been made aware of. She took me back to basics. It’s very easy to become complacent when you have a long term health condition. With her help and advice I am already noticing an improvement on my blood sugar readings.
Visited February 2024
Thorndike Partnership has not yet replied.
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Review titled bad service via prescriptions
Rated 1 star out of 5
by James Blackender - Posted on 18 January 2024
many more excuses as to why my prescription is late again, the request for my medication was put in on the 11th of January it is now the 18th of January, apparently this time its the doctors fault, I was told it is still with the doctor, although when I chased this up two days prior I was told it would be done tomorrow, that was 4 days ago. I asked if I could speak to the surgery manager to see if they can chase it up and was told I would need to write a letter to the surgery. I suffer more stress form the delays in my medication and the excuses than I do from my illnesses. I am on long term antibiotics due to continued lung infections and the delays in receiving my medication is detrimental to my health, there is supposed to be no breaks in the use of my antibiotics .I have made a appointment with the doctor via the form that is sent out to all patients that require a appointment ( more delays)t. I want to request that I am supplied with a month in advance of all my medication to make up for the short- full by the staff. My medication will be very late this time as it will take the chemist 3 days to supply,. what are we supposed to do lay down and die. if like myself you are on long term medication and would like to remain Sane I would suggest you try a different surgery, although once I manage to actually see a doctor I am totally satisfied. God Bless. James Blackender
Visited January 2024
Thorndike Partnership has not yet replied.
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Review titled Run around
Rated 1 star out of 5
by Donna mccuish - Posted on 31 January 2024
I have been trying to book an appointment for my daughters 12 month injection since December, keep getting told 3 week wait, finally got one 2 n half weeks along with my appointment. Now get a message on the day saying mine has been cancelled as it has to be 12 weeks from my last appointment haha 2022 was my last appointment and now being told that because it was over 1 year ago I have to book with a gp get prescription and then book with a nurse, all could have been done within my time frame before my original appointment so now have to fill out a for could have an appointment 2-3weeks after the triage confirm my form and then same amount of time to then see a nurse for my appointment. Absolutely disgusting and I am a new patient too, going to re-register with old gp even though it's in se London but I didn't have all of this nonsense and was able to get an appointment within a reasonable timeframe
Visited January 2024
Thorndike Partnership has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Kelly Pye - Posted on 30 January 2024
I filled out an online form for my 10 year old son who had been up all night crying in extreme pain due to an earache. Shortly after I received a text message from the Thorndike to attend my local pharmacy which I did who informed me that they could not do anything for him or even look in his ear. I contacted 111 who made my son an appointment with Meddoc to be told he’s got a very bad infection and he’s lucky his eardrum hadn’t perforated as it was that swollen. I’m absolutely disgusted with this surgery and their protocols on how to get an appointment. After reading other reviews about this surgery my son clearly is not the only person who has experienced problems. This surgery most definitely hasn’t got people’s best interests at heart and they couldn’t care a less. Anyone considering joining this practice and reading this review do yourself a favour and go elsewhere. This place should be shut down.
Visited January 2024
Thorndike Partnership has not yet replied.
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
It is impossible to get help from this surgery, no appointment can't be made on desk, they said call 111 or wait until 9am to get an e consultation, specifically one lady on the reception very rude and unhelpful , unfortunately don't know her name, this is just one of my cases. Another story is that they called me regarding my blood test and send me a leaflet to read and supposed to call me back again, but they didn't, Another story is my Blood pressure 24 h monitoring, the doctor had to call me yesterday, but didn't. Instead the nurse call me to prescribe me a tablets for high cholesterol, I am wondering will I see a doctor for the next 10 years.
Visited November 2023
Thorndike Partnership has not yet replied.
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Review titled Positive Experience
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2023
Had an face to face appointment today, the Dr was do helpful and kind with me, i did ask about a few things and i now have bloods booked, a referral which has made me relax a little. I cannot fault the patience of the Dr as i fid bombard her with lots of questions. Fingers crossed this is the future service from the Thorndike.
Visited October 2023
Review titled Thorndike Partnership
Replied on 27 October 2023
Thank you for taking the time to write this positive feedback about the Practice. We are glad you found the Doctor friendly and helpful, your kind words will be shared with the team.
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Review titled Good practice
Rated 5 stars out of 5
by Sarah baker - Posted on 11 September 2023
Supported by this GP surgery when needed for my diayalis and health needs iam grateful to everyone that keeps me safe and well
Visited September 2023
Review titled Thorndike Partnership
Replied on 27 October 2023
Thank you for taking the time to write this positive feedback about the Practice. We are glad you you felt supported, Your kind words will be shared with the team. Thank you too for your positive feedback . Many thanks.
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Review titled Positive visit
Rated 5 stars out of 5
by Linda Donoghue - Posted on 03 July 2023
Following a telephone call to the surgery requesting an appointment, I was introduced to the E-consult process. The response to this was very quick and a face to face visit organised. I have now had a visit with an extremely informative and helpful G.P., with required changes to medication and further referrals being made.
Visited July 2023
Thorndike Partnership has not yet replied.