The Station Practice - Ratings and reviews
Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Maxime Ali - Posted on 17 April 2024
After about 2 months trying to book a blood test, wrong information given leading to a wasted trip to (not) get a blood test at the hospital, unable to access their appointments site and being told I can’t book more than a few days ahead anyway and they have no appointments left, having to deal with rude staff and waiting on the phone again while they tell me they want me to go to the website (which I can’t access but can’t get anyone to tell me why I suddenly can’t access it). Finally I left a review here and I get a call from the surgery! And a few days later confirmation of a Dr telephone appointment today between 10.30 and 10.45!! Guess what?! No call. I have now been caller no 5 for about 20 minutes trying to get through to the Surgery to find out why the Dr yet again didn’t bother calling me!! I have no words. It would be funny if it wasn’t so tragic (and potentially dangerous)
Visited April 2024
Review titled The Station Practice
Replied on 17 April 2024
Dear Patient, Thank you for your review, i believe i have just responded to a recent review you have already left. I was sorry to read you felt the staff were rude, please feel free to contact me directly and pass over the names of staff you felt were rude to you and i can discuss with them directly. We cannot answer why you cannot access our website, we have received no other complaints about website access today and i have checked myself and all seems to be working. The doctor cannot always run time with telephone consultations and i can see this was mentioned to you recently, but we do our best to keep to time if we can. If you wish to discuss your issues further please do not hesitate to contact me. Kind regards Practice Manager
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Review titled Impossible to book an appointment
Rated 2 stars out of 5
by Maxime Ali - Posted on 03 April 2024
After staff bombarding me with phone calls which I couldn’t answer because I was at work, I received 2 calls on my day off. The first the lady was very polite and understanding when I said I could only come in on Wednesdays or out of working hours or take a call at lunch. The second call a different lady had no idea about the first call and said she would take me ‘off her list’ and I had to book through the website. Went to the website and there are no appointments available to pre book. Spent half an hour holding my n the phone (as they apparently couldn’t receive messages on line either) to tell them I couldn’t book and then a lady kept calling me ‘her lovely’ (I’ve never met her) and said that if it was a medical problem (they are drs - I wasn’t calling to get my car fixed) I should take time off work and they couldn’t give me a pre arranged appointment. She probably didn’t know how rude she was being but it was extremely condescending. This is simply to discuss my blood test over the phone. The whole process has so far taken over 2 months just to get my blood test. Now it looks like that was a pointless exercise as apparently if you work (even if you have one day a week off) you have to take a day off work for a five minute phone call but you won’t know which day that will be so can’t arrange time off with work and you have to call them to find this holy grail of an appointment while you are on the school run and commuting to work. I don’t think they’ve worked out that tax payers pay for the NHS but they seem to be the very people it will not help. I’m so disheartened by the whole thing.
Visited April 2024
Review titled The Station Practice
Replied on 17 April 2024
Dear Patient Thank you for your feedback. When your feedback was received, one of the reception team contacted you straight away to try and resolve your issue. We try to resolve issues quickly and promptly and can only apologise if you feel the service you have received has not been a positive experience. We completely understand that its difficult to time away from working to attend an appointment or a phone call, sometimes during the day we have to attend to emergencies on site which can delay the GP timings and this can make them run behind schedule. We try to accommodate all of our patients where we can possible. If you were not happy with the way the member of staff addressed you i would be more than happy to have a discussion with them and feedback your comment. You can book via patient access and we release appointments weekly for patients to book but they do go quickly, sadly we do not have unlimited capacity for this. We also have ENGAGE CONSULT which you can access via our website and pass a message/query to us which we will pass to the GP for review. I hope this helps, please do not hesitate to contact me. Kindest regards Practice Manager
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Review titled Feeling cared for
Rated 4 stars out of 5
by Marilyn Christine Lacey - Posted on 22 February 2024
Saw a nurse today for annual blood pressure check-up. Could not have felt more cared for. Answered several queries I had re things too small to bother a doctor with. She made me feel she had all the time in the world (without going over appointment allocation!) and explained everything clearly and carefully. As ever, once you get through the door and actually see somebody, this practice is wonderful!
Visited February 2024
Review titled The Station Practice
Replied on 17 April 2024
Dear Patient, Thank you so much for your positive review, i will make sure we pass this onto the practice nursing team. Kindest regards Practice Manager
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Review titled Great Surgery
Rated 5 stars out of 5
by Deborah Burgess - Posted on 05 February 2024
Attended the surgery today, and everyone was helpful and pleasant. But I couldn't believe the way some people treated staff. I am in awe of your professionalism. Thank you.
Visited February 2024
Review titled The Station Practice
Replied on 17 April 2024
Dear Patient, Thank you so much for your kind feedback and positive review, i will make sure this is passed onto the practice team! Kindest regards Practice Manager
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Review titled flu jab
Rated 5 stars out of 5
by Amanda - Posted on 14 October 2023
When visiting level 3 for a flu jab today the 2 ladies that were there co-ordinating it were lovely and bubbly. They made you feel at ease. Had a laugh and joke with you. This was lovely to see. They were both very professional at the same time.
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Patient, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Brilliant staff
Rated 4 stars out of 5
by Sapphire Keeler - Posted on 14 October 2023
It isn’t always the fastest surgery by the nurses, receptionists and doctors are fantastic at helping you and have a very gentle bedside manner
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Sapphire Keeler, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Flu Clinic
Rated 4 stars out of 5
by GRAEME CLARK - Posted on 21 October 2023
I was away for my original slot for the flu clinic but the practice sent me reminders on alternative dates. I went today and was in and out within minutes. Very efficient service from reception to treatment from all involved.
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Patient, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Carol Acott - Posted on 08 October 2023
We came in for our flu jabs on 7th October 2023 ...although we came in early at 9 o'clock the queues were horrendous......but the staff had it all under control and we were out by 10 o'clock....everyone was kind and patient and the bonus was I got my covid jab done downstairs too. Couldn't fault the service.
Visited October 2023
Review titled The Station Practice
Replied on 09 October 2023
Dear Patient, Thank you for your positive feedback, I have passed your review onto all the staff members involved in the flu vaccination clinic. Kindest Regards Practice Manager
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Review titled Flu clinic!
Rated 4 stars out of 5
by Anonymous - Posted on 14 October 2023
As usual, depends on demand on the day, however, this year the second flu clinic worked very well. It was a better approach to funnel the queue to the treatment rooms rather than set up in the main reception as last year. Thanks for your help!
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Patient, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Efficient flu. Clinic
Rated 5 stars out of 5
by Rose Maitland - Posted on 16 October 2023
Flu clinic well organised and prompt starting Confirmation of my details took seconds Staff friendly and welcoming
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Rose Maitland, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager