Havenshealth - Ratings and reviews
Reviews
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Review titled Most Improved and Helpful
Rated 4 stars out of 5
by Lee S - Posted on 17 February 2024
It’s no secret that this surgery used to be quite possibly the worst in Peacehaven (a victim of three practices closing into this one remaining site), and Covid then broke them completely. However! I had cause to phone for an issue a few weeks back, popped myself in the queue for Appointments, got offered a callback rather than waiting, and then got a call back about 30 minutes later. The lady was caring, compassionate, understanding, and sign-posted a more appropriate facility as she conceded the care type I’d need for my injury they were I’ll-equipped to undertake (as an X-ray would be needed first) so send me to a nearby Minor Injury unit instead. Credit where credit is due, it is obvious the management have put huge effort into getting back to a good position, and it is most noticeable. Thank you !
Visited February 2024
Havenshealth has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Jennie Stone - Posted on 18 January 2024
I needed emergency care to drain an abcess on my finger. I was seen quickly, treated well and provided with meds and aftercare advice. Doctor and pharmacist went out of their way to ensure I was left cared for.
Visited January 2024
Havenshealth has not yet replied.
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Review titled Excellent, professional & humain
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Dear Doctors, I just wanted to thank you both and your staff for the prompt and efficient, professional way you dealt with my recent problem. It was a great relief to know that my case was not serious. All our family here highly respect you and your practice and have held you in great esteem over the years and would like to wish you all well!
Visited November 2023
Review titled Havenshealth
Replied on 20 December 2023
Dear Patient, Thank you so much for taking the time to post your feedback on our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware. Your words are very encouraging to the whole team and we'd like to thank you again for your support as we continue to work hard to improve our services for our patient population. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Great improvement
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
The appointment process when you ring after 8am , with the keeping of one’s place in the queue and call back works so much better. I was also impressed today when I received a text confirming my referral, very soon after my appointment .
Visited October 2023
Review titled Havenshealth
Replied on 20 December 2023
Dear Patient, Thank you so much for taking the time to post your feedback on our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware. It is great to hear that you had a positive experience with our new phone system - we continue to work hard to improve our services for our patient population and very much appreciate your support. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 09 September 2023
I just wanted to give some feedback. We’ve been patients with you for over 15 years and always fed back on both positive and negative experiences. I’ve had to contact the surgery a few times recently, both for myself and my daughter. The reception staff have been so helpful and kind. They have all been so lovely, especially one person but this process doesn’t even let me put an initial. Also, we’ve seen a couple of the new doctors, and they have been so kind and helpful too. I expect the job is incredibly stressful at times so I wanted to say a big thank
Visited September 2023
Review titled Havenshealth
Replied on 12 September 2023
Dear Patient, Thank you so much for taking the time to post your feedback on our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware - we have passed your feedback on to the whole team as this is so encouraging. We continue to work hard to improve our services for our patient population and very much appreciate your support. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Much Improved
Rated 5 stars out of 5
by Mrs Lindsey Perryman - Posted on 06 June 2023
Wanted to share a positive post about Havens Health. Rang this morning and yes I did have to wait a while until answered but when it was answered the person who answered was polite and helpful. My query couldn't be dealt with over the so popped up there where the same person dealt very efficiently with my query. We were initially told that there were no appointments until Thurs but when we got there we were offered help from an online paramedic 👍👍. Whilst there thought I'd see about a couple of other things I'd been putting off and again another positive and all was dealt with amazingly compared to recent times. Seems all is heading in the right direction. If you've had not so good experiences in the past give them another chance, definitely improved recently 👌
Visited June 2023
Review titled Havenshealth
Replied on 12 September 2023
Dear Lindsey, Thank you so much for taking the time to post your feedback on your recent experience of our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware - we have shared your feedback with the staff team. We continue to work hard to improve our services for our patient population and very much appreciate your support. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Brilliant Service
Rated 5 stars out of 5
by H Morley - Posted on 28 March 2023
Consultation with Advanced Nurse Practitioner this morning, who was kind, compassionate and professional. I really felt that I was listened to and my problem was understood. Gentle and proficient physical examination and really helpful suggestions made. Overall - yet again - an excellent service from all staff at Havens Health. Thank you.
Visited March 2023
Review titled Havenshealth
Replied on 12 September 2023
Dear Patient, Thank you so much for taking the time to post your feedback on our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware - we have passed your feedback on to the Nurse Practitioner concerned. We continue to work hard to improve our services for our patient population and appreciate your support. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Can’t Fault
Rated 5 stars out of 5
by DA - Posted on 20 March 2023
I’m so impressed that the GP I seen on Friday called today to check on my symptoms, as she was thinking about it over the weekend.. I don’t visit the Drs often but unfortunately I’ve had to book 2 appointments in the last 4 months and I can honestly say that on both occasions the experiences I’ve had with this surgery has been fantastic, every member of staff here from the reception team to the medical staff have been friendly polite efficient and very caring.
Visited March 2023
Review titled Havenshealth
Replied on 12 September 2023
Dear Patient, Thank you so much for taking the time to post your feedback on our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware - we have passed your feedback on to the GP Team. We continue to work hard to improve our services for our patient population and very much appreciate your support. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Amazing help from Reports and Clinical Support Team
Rated 5 stars out of 5
by Helen Morley - Posted on 23 February 2023
Really helpful staff at Havens Health Reports and Clinical Support Team, assisting me in getting a medical form signed by the GP. Very professional and kind on the phone, listened and understood my questions and gave 'above and beyond' assistance.
Visited February 2023
Review titled Havenshealth
Replied on 12 September 2023
Dear Helen, Thank you so much for taking the time to post your feedback on our services. As a surgery, we very much appreciate all feedback received from patients and we ensure that the relevant team members are aware when we receive such comments on their team. With many thanks again Kind Regards Sarah Liron - Managing Partner
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Review titled Excellent Health Care
Rated 5 stars out of 5
by Douglas Hussey - Posted on 10 November 2022
I have used the services over the past few weeks. On all occasions the people on reception, nurses and doctors have all provided both professional and excellent service and care. The recent flu vaccination was very well managed. Thank you all very much.
Visited November 2022
Review titled Havenshealth
Replied on 11 November 2022
Dear Mr Hussey, Thank you for your positive feedback. We are very grateful to hear that you had an excellent service and care. I will share your feedback with the rest of our team. Thanks again Dr Irma Murjikneli