Wealden Ridge Medical Partnership - Ratings and reviews
Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Paul Longley - Posted on 24 January 2024
After placing my repeat prescription with the surgery pharmacy for seven days, I called in to collect and was told my they couldn’t get my medication, and I’d have to phone around myself trying to find somebody who had them available, a whole week passed and they didn’t bother alerting me of any problems. The previous day was the last of my remaining prescription, I have to wait until I’m very nearly out before I can re-order. So I ended up signing with an online/delivery pharmacy, expecting to finally receive my long awaited prescription Wednesday, but no, Heathfield doctors won’t respond to the approved online pharmacy, so here I am struggling to cope still without medication. Please, if you can achieve any other option, use it, don’t count on Heathfield Surgery
Visited January 2024
Review titled Wealden Ridge Medical Partnership
Replied on 29 March 2024
Dear Mr Longley Firstly, please accept my apologies for the delay in responding to your review. I am very sorry to hear of your experience and would ask that if this issue is still on-going, I am mindful that your review is 2 months old, that you contact me at the practice in order that we can resolve this for you. Kind regards Julie Acey Practice Manager
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Review titled Very pleasant receptionists and nurses
Rated 4 stars out of 5
by Brian Winn - Posted on 09 December 2022
The services given are perfectly fine but the requirement to telephone the surgery at 8 a.m. is an absolute pain! In my experience is - you make the call at a second after 8 only to find you are 39 in the queue! There has got to be a better way and what does it cost to be hanging on for 30 minutes or more?
Visited December 2022
Wealden Ridge Medical Partnership has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Millcroft - Posted on 19 August 2022
The Team of Heathfield surgery was really accommodating, from the receptionist up to the GP. They are really helpful and very supported to all of our staff and residents especially during the outbreak. The team of General practitioner are always available, no matter what time of the day- or days of the week.. Hats off to all you...
Visited August 2022
Wealden Ridge Medical Partnership has not yet replied.