Woodingdean Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent help and support
Rated 5 stars out of 5
by Keith Laundon - Posted on 21 March 2024
I have had some recent health problems regarding blood in a stool then another instance where I had black tar like stools and I wanted to say “Thank You” This is to the reception staff , the people on the phone, the Drs and not forgetting the nurses . They all have been supportive while i have had these health issues. Thank you all .
Visited March 2024
Review titled Woodingdean Medical Centre
Replied on 28 March 2024
Dear Mr Laundon Thank you for spending the time to giving your feedback we really appreciate the comments you have made. I have shared your feedback with all our team. Practice Manager
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Review titled Unbelievable a absolute joke
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I wouldn't recommend this surgery to anyone the stuff are rude especially the receptionists that seem to think they can give you a medical Diagnosis over the phone or tell you that they don't feel you need to be seen. If you can get thought to get in the call queue for an appointment after listening to a 10 minute message before and after Selecting the option you need once all appointments are full even if you been on the phone since 8.30am the line cuts out. Some of the doctors are very rude and have nothing but a poor attitude, I understand the NHS in under huge stress but having 1 surgery to cover a whole area is just Ridiculous and they are still continuing to take on more and more patients when they haven't got the resources to accommodate the ones they've already had on their books. Worst surgery going
Visited June 2023
Review titled Woodingdean Medical Centre
Replied on 12 June 2023
Dear Patient Thank you for your feedback. We are sorry to read that you are not happy with the level of service received. Unfortunately, as you have left your comment anonymously, we are unable to look in to this in the detail that we would have like to. We would invite you to contact the practice to discuss further. We will then be able to investigate and respond to the points that you have raised.
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Review titled Very helpful
Rated 5 stars out of 5
by Ms Charlotte Stevens - Posted on 28 April 2023
I called at 8.30 today, only 4 people ahead of me in queue so answered very quickly and was given appt at 10.10 face to face and only had a short wait. GP was lovely, took her time to listen and understand, asked if I wanted chaperone for examination and has referred me on to an appropriate service. All round positive experience especially as we all know how busy they are and she made me feel it was OK to request an appt for my chronic but not major condition. Reception staff also polite and efficient. Thanks!
Visited April 2023
Review titled Woodingdean Medical Centre
Replied on 03 May 2023
Dear Ms Stevens Thank you for spending the time to giving your feedback. I have shared your comments with our team. Practice Manager
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Review titled Such stress to get an appointment
Rated 1 star out of 5
by Ms Robertson - Posted on 01 March 2023
I requested an urgent appointment at 8.30am was told all appointment’s were gone. My daughter finally managed to get an appointment for me after complaining to practice manager. I could not fault the Doctor she was amazing but reception are extremely unhelpful and uncaring. Waited 3 days for certificate and was told it would be issued today only to find out at lunch time the doctor is not on duty so must wait another day. Such stress on top of illness.
Visited February 2023
Woodingdean Medical Centre has not yet replied.
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Review titled A complete joke
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
It's got to the point where I don't believe any GPs actually work here. The amount of hoops you have to go through to actually get to speak to the receptionist. Appointments are always full for the day, even if you call at 08:30:00 precisely... assuming the call doesn't mysteriously cut off. Fobbed off yet again with a video call through the Livi app. If is assessed I will actually need to see a GP face to face I will need to go through this farcical process again. Livi(d)
Visited February 2023
Review titled Woodingdean Medical Centre
Replied on 15 February 2023
Dear patient Thank you for posting your feedback. I can assure you that we usually have between 4 and 6 GPs working on each day working on different aspects of the clinical work we have each day. Appointments represent one area of this demand. Currently we do have 3 GP vacancies and we are finding it difficult to recruit GPs to our practice due to its location. We have interviewed a number of prospective candidates who like the practice and the team, but find its location unattractive. Our Reception Team do ask patients the nature of their call and how we can help them as it may be that they do not need to speak or see a GP. Due to our vacancies we are using other GP resources to help patients and LIVI is one way we can help patients. Since you remain anonymous I can’t address your concerns directly and please contact us if you would like to discuss your points further. Regards Practice Manager
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Review titled Unprofessional and unwelcoming
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Such a terrible practice. I appreciate that the practice is over run being the only one in Woodingdean but that doesn’t excuse rude and unhelpful staff. So difficult to get an appointment, which puts you off sorting problems because you know it will take several days of trying before you are able to secure an appointment. Reception are rude. Today i witnessed a man being asked in front of the whole waiting room if his appointment was for his infected toe or about his diabetes. No wonder the poor man looked embarrassed. I wasn’t aware that reception staff were now qualified to discuss someone’s private medical issues. Particularly in front of a room full of people. So I have no confidence in patient confidentiality at this practice.
Visited January 2023
Review titled Woodingdean Medical Centre
Replied on 06 January 2023
Dear Patient We regularly review all comments that are posted on NHS Choices as well as welcoming both verbal and written communications into the Practice. As the Practice Manager, the experience you have is vitally important to me and we want to meet your needs the very best we can; I really value the feedback you give as it helps me to try and achieve this. Perhaps you can give me a ring over the next few days so we can discuss this matter further. We would like to reassure you that we take these comments very seriously and where improvements can be made, action will be taken. Practice Manager
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Review titled Great practice but
Rated 5 stars out of 5
by John Richard Hope - Posted on 07 May 2023
The staff, doctors and nurses are all very kind and helpful but my complaint is the booking system. when phoning for an appointment at 8.30 on the dot there is always a queue of dozens of people, you either get cut off or when it is your turn all the appointments are taken for the day. I work and I find it difficult to hang on to the phone for any length of time. There must be a way of booking online to see what day and times are available, I know that in an emergency there may not be anything available on the day so the A and E may be the only way to be seen. If paitients who are ok with online booking can do this it would leave the telephone system for patients who are not so confident online.
Visited December 2022
Review titled Woodingdean Medical Centre
Replied on 11 May 2023
Dear Mr Hope Thank you for spending time giving us feedback and I am sorry that you have had difficulty booking an appointment recently. The current system was a response to feedback from patients including our Patient Participation Group (PPG) as previously we had a staggered process. Feedback was to open our appointments at the start at the day. Ongoing feedback is always appreciated and you may would like to consider joining our PPG to help us with ongoing improvements. In addition, it is also helpful for patients to contact us as earlier as possible on the day so we can clinically triage those patients needing urgent care first. We review our appointment system on a regularly basis with our (PPG) and we welcome any suggestions for improvements to help patients. We have tried different systems over a number of years and we are likely to increase the number of online pre-bookable appointments or our clinical team. At present we offer this for some nurse appointments. There has been a large increase in demand for GP appointments nationally and we have a limited capacity. When we reach we signpost patients to alternative NHS resources. In order to appropriately manage the capacity we ask patient to contact us to speak to a member of staff. You would be more than welcome to join our PPG. We meet every 3 months usually at the Practice, however, during the pandemic we are meeting via Zoom. Please let us know if any time you would like to join and we will send you the details. Thanks again for your feedback Regards Practice Manager
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Review titled Helpful Doctor and Reception Staff
Rated 5 stars out of 5
by Gayle Martin - Posted on 25 October 2022
I was seen by a Doctor this morning at the Surgery, who was able to diagnose a lump on my ankle as lipoma and to confirm diagnosis, she has arranged a scan. This afternoon I telephoned the Surgery for 2 flu vaccine appointments for myself and my partner. All time slots for the weeks ahead were full. I was asked to phone back in a few hours, when more appointments would be released. Within 5 minutes of me putting the phone down, the Receptionist telephoned me back, telling me more appointments had just been released and would I like to book with her. This showed initiative and helpfulness by the Receptionist. Thank you
Visited October 2022
Review titled Woodingdean Medical Centre
Replied on 26 October 2022
Dear Gayle We appreciate your time posting the review regarding your appointment and the booking of your flu vaccination. I have feed back your comments to our staff. Thank you for the positive comments as they really help our team. Regards Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Karen Coulson - Posted on 02 August 2022
Rang today to arrange a face to face appointment with my GP. Lady on tbe phone was so helpful & was able to give me an appointment for next week when my GP was back in the surgery.
Visited August 2022
Review titled Woodingdean Medical Centre
Replied on 03 August 2022
Dear Karen Thank you for spending the time making a comment for us which I have shared with the member of staff concerned. Regards Practice Manager
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Review titled Nothing is to much trouble
Rated 5 stars out of 5
by Charles Miller - Posted on 09 August 2022
I went for a blood test today. as usual it all went smoothly and my blood pressure was taken. This without doubt is the best medical centre I have been with, thanks a lot for your wonderful care.
Visited August 2022
Review titled Woodingdean Medical Centre
Replied on 17 August 2022
Dear Mr Miller Thank you for your feedback and spending the time posting a review for us. I will pass on your comments to the member of staff who saw you. Regards Practice Manager