Stanford Medical Centre - Ratings and reviews
Reviews
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Review titled Receptionist
Rated 2 stars out of 5
by Heather Johnson - Posted on 19 April 2024
Called to get some eczema cream for my 5 month old, just wanted to speak to doctor so he could prescribe a cream she’d had previously in a flare up. The receptionist told me I needed to fill out a form online and it would take 3 days, I said is there anyway I could just speak to a doctor and she then was very very rude and patronising and said that I should have done this a week ago. This made me feel very annoyed and patronised and did not feel it was needed or her place to tell me when I should have done something.
Visited April 2024
Review titled Stanford Medical Centre
Replied on 22 April 2024
I am sorry that your experience was not what you expected - we do make it clear to patients that we do not take requests over the phone and to allow up to 3 days for us to process a request. There are several easy ways to request medication that we fine most patients are happy using. We are always happy to work with patients if the medication is critical and they need it urgently
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Review titled Islingword Road
Rated 5 stars out of 5
by Jill Harbord - Posted on 02 February 2024
Excellent service from Islingword Road surgery. Call answered promptly by receptionist. Dr returned call and prescription in pharmacy that morning. Thank you
Visited January 2024
Review titled Stanford Medical Centre
Replied on 13 February 2024
Dear Patient, We are always pleased to hear from our patients that we have provided you with the quality service we aim to deliver all the time. I will pass your comments to staff within the practice
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Review titled Really Helpful
Rated 5 stars out of 5
by Laura Buckley - Posted on 23 November 2023
This morning I called up for an appointment and the receptionist was really kind and helpful. She listened to what I was saying and tried to find the best solution for me. She offered me an appointment with someone that I didn't know about and booked it in for after the GP appt just in case I needed it and it would help. She didn't need to do that and in my last surgery, the receptionists weren't kind let alone helpful and so it felt really nice for someone to listen and help when I'm in pain. Thank you!
Visited November 2023
Review titled Stanford Medical Centre
Replied on 27 November 2023
Thank you for your feedback - we always try to meet our patients needs. I will pass your feedback on to the team.
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Review titled Sent Round in Circles
Rated 1 star out of 5
by MR NILS VISSER - Posted on 18 September 2023
Can't email, but please do check into patient access to communicate with us. Patient access: No messages allowed. No booking of appointments allowed. Someone's really given this process a lot of thought, what?
Visited September 2023
Review titled Stanford Medical Centre
Replied on 20 September 2023
I'm sorry to hear you couldn't send a message via Patient Access to the practice, I will look into why this isn't working. In the meantime please use Engage Consult or there is the option on Contact Us to fill in a form that is then sent to us for non medical assistance.
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Review titled Doctor didn’t want to know
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
met with doctor this morning and come away totally miserable went to discuss my recent stay in hospital in icu due to dka mentioned my bs were up and down asked me the low blood sugar reading and immediately said stop the quick acting insulin didn’t ask me the high numbers which I’m struggling to keep down didn’t ask what I am eating just brushed me off when I said I didn’t want metaformin I will never ever book an appointment with that doctor ever again come away none the wiser and was a waste of time made me feel that I was wasting the doctors time I’m so cross that a doctor wasn’t interested if they don’t like their job I suggest they leave and go work in another industry not make patients feel like I do
Visited July 2023
Review titled Stanford Medical Centre
Replied on 12 July 2023
We are sorry to hear that you were not happy with your consultation and if you would like to contact the practice directly your complaint can be investigated.
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Review titled excellent practice
Rated 5 stars out of 5
by Rosie - Posted on 10 September 2022
I moved to this practice last year and despite all the pressures of covid, every member of the practice I have come into contact with has been kind, polite and helpful. I have felt listened to and cared for with compassion and intelligence, making me feel very safe as a patient at this practice. Everything seems well organised and efficient and the building is kept clean and well- maintained. Repeat prescriptions can be ordered online and picked up from a local pharmacy and this system works very well. The main thing that makes this such a great practice is the exceptional group of doctors, nurses and other staff working there.
Visited September 2022
Review titled Stanford Medical Centre
Replied on 20 September 2022
Thank you for your feedback - it is lovely to hear that we are providing an excellent service for you.