DOWNLANDS MEDICAL CENTRE - Ratings and reviews
Reviews
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Review titled Should be shutdown
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
This doctor surgery should be closed down it's scary how bad and poorly run it is, Spend over an hour on the phone to try get an appointment for a 20 month old baby and they wouldn't see him sorry all slots have gone try again tomorrow meanwhile I had to take my little one into hospital because he had scarlet fever I even went into the surgery to speak to someone at the front desk to show them the pictures before taking him to hospital 0 care, Dangerous doctors surgery I feel so sorry to anyone that gets out here in the catchment ! Hope to god this place gets closed down and they actually employ a decent team
Visited April 2024
DOWNLANDS MEDICAL CENTRE has not yet replied.
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Review titled try and try again
Rated 2 stars out of 5
by Patrick jonathan Windless - Posted on 21 March 2024
Tried to get an appointment to see a doctor as i had an eye operation and needed a sick note to cover the second week of absence.i was on the phone 1 hour on one occasion being number 47 in the queue. tried three times with no luck. fortunately my employers excepted a letter from Optegra the people who did the operation.this is not good enough
Visited March 2024
DOWNLANDS MEDICAL CENTRE has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Getting through to the reception to book appointment is extremely ridiculous. Finally, if you get through and you have appointment, arriving on time for the appointment waiting at the reception, and then they are told that they are late for their appointment and sending back home with small child. But when someone is waiting for the doctor to be seen half an hour 20 minutes or even more it’s fine. I feel really sorry for the ladies working at the reception because everything is going on them. Doctors are rude ignoring symptoms. ( not everyone) My son has been seen by one of them with high temperature, coughing, sore throat . Being sent home later at home, he had problems with breathing and I end up on emergency department. He refused to open his mouth because of stress . he’s coughing, no slipping and he’s having problem with eating for month. No help from anyone.
Visited February 2024
DOWNLANDS MEDICAL CENTRE has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
The receptionist dealt with my query, telephoned me back as promised and organised for my prescription to be collected from the chemist later the same day.
Visited August 2023
DOWNLANDS MEDICAL CENTRE has not yet replied.
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Review titled A Good Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Saw my doctor recently and I was very impressed. Doctor was a good listener and dealt with all my issues. I then received a call from receptionist within 2 days to confirm still on waiting list for general surgery and the average waiting time. Between doctor and receptionist I received excellent service.
Visited July 2023
Review titled DOWNLANDS MEDICAL CENTRE
Replied on 13 July 2023
Thank you for your comments and we are pleased to learn of your positive experience of using the medical services provided by Downlands Medical Centre. We are very grateful for you taking the time to highlight your feedback.
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Review titled Worst Practice
Rated 1 star out of 5
by Stephen - Posted on 19 July 2023
The practice has far too many patients so good luck arranging any appointments. My wife was admitted to hospital and was told to follow up with her GP. For three days now I have been trying to get through to the surgery. I call at 8:30 when they open and I'm caller 43! Just call 111 and they will message the surgery and they have to give you an appointment.
Visited July 2023
Review titled DOWNLANDS MEDICAL CENTRE
Replied on 19 July 2023
were are sorry you are unhappy with the service you have received, please email the practice manager on sxicb-esx.downlandsmedicalcentre@nhs.net so we can resolve this
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Thanks you to all the staff, so helpful and efficient. Reception staff so helpful, sorting my query regarding my mother.
Visited July 2023
Review titled DOWNLANDS MEDICAL CENTRE
Replied on 07 August 2023
Dear Patient. Thank you for your feedback. We will pass your kind comments on to our Reception staff.
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Review titled Outstanding care and knowledge
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I just wanted to say that the service I received was second to none. The staff were very knowledgeable and the care I received from reception to nursing staff has been brilliant. Thanks everyone
Visited July 2023
Review titled DOWNLANDS MEDICAL CENTRE
Replied on 07 August 2023
Dear Patient. Thank you for your feedback. We will pass your kind comments back to our Reception and Nursing teams.
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Review titled Always try their best
Rated 5 stars out of 5
by Diane J eadon - Posted on 19 July 2023
I've been with Downlands all my life and I am 34. The staff are always trying their best to service their patients but unfortunately a lot of bad reviews are for reasons that they cannot control. They are simply too busy for the amount of people that they have to serve, and get seemly no help from the government in sorting out this problem. Their solution is to build more houses.... In spite of this the GPs are always friendly and the poor reception staff are always as helpful as they can be despite often not being able to do much because they have too many patients. The practise manager is always happy to discuss issues with the patients and they will always point you in the best direction for getting help.
Visited July 2023
Review titled DOWNLANDS MEDICAL CENTRE
Replied on 07 August 2023
Dear Mrs Eadon . Thank you for your comments and we are pleased to learn of your positive experience of using the medical services provided by Downlands Medical Centre. We are very grateful for you taking your time to highlight your feedback and will pass it on to the staff and GPs.
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Review titled A practice with issues in many areas
Rated 1 star out of 5
by Simon - Posted on 15 June 2023
I have some kind of ear infection and waited until it had been over a week before contacting the practice using the Engage Consult service. Unlike other surgeries which have this service available 24x7, Downlands for some reason only have this available 0700-1000 Tuesday to Thursday and 9 times out of 10 the response comes from another surgery within the Primary Care Network. The only available appointment option from Engage Consult was a phone appointment and from that call I was prescribed a course of antibiotics for the diagnosed ear infection. Bear in mind this was not a video call. I was told to contact again for an in person appointment if the symptoms did not clear or if they got worse. I have now completed the course of antibiotics and the symptoms have not cleared so called up at 0830 on the dot to be told I was 45th in the queue. At 0930 the call was answered and I attempted to get an in person appointment as instructed but was told no appointments and to call again tomorrow at 0830. I expect the situation will be the same when I call tomorrow morning. The practice at the beginning of May had over 10,000 patients registered and the website showing 6 GPs, one of which works part time roughly 0.5 Fte (Full Time Equivalence), the other 5 work 4 days in the practice which is 0.8 Fte. which is essentially 4.5 Fte GPs, this means there are roughly 2,200 patients per Fte GP. Despite this they are still registering new patients. The service of late has got progressively worse and borders on non-existent for a large portion of that time. Annual check ups for a chronic condition I have are not booked nor are the regular blood tests that should apparently take place. I do not believe that a new medical centre merging the practice with the nearby one will make much difference to this as we will still have a hugely oversubscribed combined practice.
Visited June 2023
Review titled DOWNLANDS MEDICAL CENTRE
Replied on 20 June 2023
We are sorry to hear of your bad experience. Please contact the Practice Manager to discuss this further.