The Elmhurst Practice - Ratings and reviews
Reviews
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Review titled Best GP practice
Rated 5 stars out of 5
by GOKHAN UNAL - Posted on 04 March 2024
Staff and the doctors are amazing . Caring, understanding and patient. Doctor I seen today was so kind and listened my problem with care and kindness. I left the practice smile on my face . I would like to say big Thank you
Visited March 2024
Review titled The Elmhurst Practice
Replied on 27 March 2024
Dear Mr Unal, Thank you for taking the time to provide your positive feedback. We value all feedback from our patients and I will ensure that your comments are fed back to the whole team. Lorraine Chapman Practice Manager
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Review titled Great gp practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
It is extremely easy to get threw to the practice. The staff members are polite and helpful. Thank you.
Visited November 2023
Review titled The Elmhurst Practice
Replied on 27 March 2024
Dear Patient, Thank you for taking the time to provide your positive feedback. We value all feedback made to us and will ensure that yours comments are fed back to the whole team. Lorraine Chapman Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Kai Lin - Posted on 08 December 2023
This is the number one practice. Excellent servicd and staff. Everyone helpful and really good. Doctors are caring. Very good.
Visited November 2023
Review titled The Elmhurst Practice
Replied on 27 March 2024
Thank you for taking the time to provide your positive feedback about the practice. We value all feedback made to us and will ensure that yours comments are fed back to the whole team. Lorraine Chapman Practice Manager
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Review titled Still the best GP practice I have ever experienced
Rated 5 stars out of 5
by Bill Boyle - Posted on 15 August 2023
I have lived all over London and am still surprised by the fact that it has taken me so long to find this practice. The appointments system is efficient, the receptionists are helpful and subtle and the doctors thorough and honest in their assessments. All of the staff who I have had dealings with are pleasant and very efficient. I cannot recommend this practice highly enough.
Visited August 2023
Review titled The Elmhurst Practice
Replied on 17 August 2023
Thank you very much for taking the time to feedback about your recent experience at the surgery. We are very pleased to hear you are happy with the service we provide. Your comments are very much appreciated and will be fed back to the practice team.
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Review titled Very satisfied
Rated 4 stars out of 5
by Wendy Longstaff - Posted on 03 August 2023
I tried to communicate with the practice via econsult this morning however the severity of my symptoms referred me directly to the practice. The receptionist kindly gave me a telephone appointment today and the GP called back in the allocated time. She spent plenty of time answering my questions and dealing with my clinical needs. I now have the medication I need and feel very happy with prompt attention I received today. I have never had cause to complain about the Elmhurst Practice and have been registered for many years. Thank you for your continuing efforts at a difficult time for health services.
Visited August 2023
Review titled The Elmhurst Practice
Replied on 15 August 2023
Thank you for very much for your feedback. We are very pleased that you are happy with the service we provided.
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Review titled Very very bad appointment experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I attended my appointment and the GP who attended to me was not compassionate, he was rushing so much that I could see his body language not welcoming at all and kept reminding me in a rushing manner that am sorry my visit is 10mins which I really understand. The way I felt I have never felt so terribly bad and sad. I love Elmhurst practice with all my heart, Elmhurst practice is like a family to me. Staffs and Doctors are the best and lovely, good communication, caring, compassionate, professional and kind, committed with their patient. I hope never to change to another practice because they are so so good , but today I have never felt so sad, anxious and rejected like how d appointment went, it was just rush rush rush and blank that I could see from Dr’ body language today, no compassion. It was not a good experience at all, it was sad to see. Am not sure I even completed my 10mins, but if I did then it was not nice therapeutic 10mins and lacks compassion. This is the first time I have seen the doctor before which left me anxious and more depressed. I apologise that I had to write this feedback because that is how I felt from my heart. Am so sorry but I had to write this feedback.
Visited August 2023
Review titled The Elmhurst Practice
Replied on 16 August 2023
I am sorry that you feel you have had a negative experience at the practice. We always strive to improve our service through patient feedback. As I don't have your details I am unable to contact you, but should you wish to discuss this further please call the practice and ask to speak to the practice manager so that we can ascertain what you feel went wrong during your consultation.
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Review titled Great, recent experience.
Rated 5 stars out of 5
by Martin Nisbet - Posted on 16 August 2023
I called in at the practice to make a non urgent appointment and was pleasantly surprised to be offered an appointment the next day. The doctor I saw was new to me but very understanding and attentive to my condition so put me very much at ease. The outcome of the appointment was that I needed to see a more specialist doctor who also has clinics at The Elmhurst Practice. On referral, I booked on line for an appointment in two week’s time. Overall, a very efficient and trouble free experience.
Visited August 2023
Review titled The Elmhurst Practice
Replied on 21 August 2023
Dear Mr Nisbet, thank you for taking the time to feedback your positive experience at the practice. We are very happy that you were able to obtain an appointment that you were happy with and that you were pleased with the GP that you saw. It was nice to hear that you had a positive experience. We value all feedback made to us and will ensure that yours comments are fed back to the whole team. Lorraine Chapman Practice Manager
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Review titled Really good practice
Rated 5 stars out of 5
by Heather Waring - Posted on 02 June 2023
I have been with this practice for nearly 28 years and I always get great service, understanding and help. This has meant that any issues have been investigated and actioned quickly resulting in less anxiety for me and hopefully less pressure on the NHS in general.
Visited June 2023
Review titled The Elmhurst Practice
Replied on 15 August 2023
Thank you for very much for your feedback. We are very pleased that you are happy with the service we provided.
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Review titled Highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I transferred to the Elmhurst Practice when I moved house. I have a complex medical history and was anxious that they wouldn't be able to 'keep up' with ongoing changes to my medication and emails from various hospital consultants. I needn't have worried. This Practice is highly efficient. Immediately after I signed up their Pharmacist called and went through my medication with me to make sure all was as it should be. If I call the Practice I am never waiting very long for the call to be picked up - and the receptionists are knowlegeable, friendly and do what they can to help. The doctors are proactive, kind and knowlegeable. I have no hesitation in recommending the Practice.
Visited May 2023
Review titled The Elmhurst Practice
Replied on 30 May 2023
Thank you for very much for your feedback. We are very pleased that you are happy with the service we provided.