The Alexandra Surgery - Ratings and reviews
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Mohan Das - Posted on 14 April 2024
Clean. Pleasant staff, considerate and dignified treatment. This Doctors surgery is so friendly and helpful. As soon as I arrived I was met by friendly reception staff. The Doctor was very professional, helpful and reassuring. She took the time to go through everything and explain the whole process from start to finish. I can’t fault anything and I would certainly recommend this surgery to anyone. Thank you for putting me at ease I really appreciate it.
Visited April 2024
The Alexandra Surgery has not yet replied.
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Review titled A Young Person's Perspective on Alexandra Surgery
Rated 5 stars out of 5
by Bob Pally - Posted on 26 April 2024
I recently used the GP surgery for the first time after moving into the area, and I must say, I was thoroughly impressed by their exceptional efficiency and quick response in addressing my healthcare needs. From the moment I called to schedule an appointment to the time I visited the surgery, every staff member I encountered was not only pleasant but also incredibly helpful, providing the kind of support I truly appreciated. What stood out the most was how attentive each individual was to my concerns. As a young person navigating the healthcare system, I haven't always felt heard in the past, but the staff here truly listened and addressed my worries with care and understanding. In addition to their excellent service, it's worth mentioning that the practice seems to be running seamlessly despite what I can only imagine are challenging times. I'm truly grateful for the outstanding care I received and wanted to extend my heartfelt thanks to the entire team. It's reassuring to know that such a dedicated and compassionate practice is here to help. Thank you!
Visited March 2024
The Alexandra Surgery has not yet replied.
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Review titled Excellent reception and Clinical Staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I moved to this practice Last year. I am really pleased with the services they offer and the professionalism of their staff. They have managed to maintain a personal viewpoint when talking about medical issues. I was fully involved in the discussed about my treatment plan, and could not have been happier. There is nothing better for a patient than to feel that they have been heard. The clinical admin team have always answered my messages quickly and always keep me informed about progress. They have always been friendly and very professional, either on the phone, or in person. Alexandra Surgery offer an excellent services overall. I am so glad I found you.
Visited October 2023
The Alexandra Surgery has not yet replied.
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Review titled Fantastic Service!
Rated 5 stars out of 5
by Phil West - Posted on 11 August 2023
Fantastic service. Online request sent in the morning, phoned by a GP at lunch time and face to face appointment made for a couple of days later. Couldn’t ask for more from a GP!
Visited August 2023
The Alexandra Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
We received a superb service for myself and my son. Seen in person on the same day within 3 hours of calling. Doctor carried out thorough and expert assessment and rapid referral and treatment. At a time when General Practice is under pressure and often criticised. Having been with the practice over 20 years, I can only report great services received for me and my family. Reception staff very kind, friendly and helpful. This practice is very well run and up to date with all its management and administrations.
Visited July 2023
The Alexandra Surgery has not yet replied.
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Review titled Great Staff and GP Services
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Thank you for the excellent service I received from the practice recently and Friendly staff. Staff are very kind and helpful with trying the very best get an appointment.
Visited May 2023
The Alexandra Surgery has not yet replied.
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Review titled Extremely Difficult to get an Appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
This practice does not offer appointment bookings online, and it is very hard to reach them by phone. I've spent multiple hours on hold to them trying to book one appointment, after being told to call them at 8am in the morning, with periodic interruptions where the call was broken on their end. On finally reaching reception, I was told that there were no appointments available today, that they don't book further in advance than one day, that it isn't possible to book appointments online, and that my best bet was to phone back again tomorrow. This basically makes getting an appointment a lottery, and wastes everyone's time. It's incredibly inefficient for both patients and staff. When I have been able to make an appointment, in the past, the surgery staff were friendly and professional. It's just unreasonably difficult to get to that stage.
Visited March 2023
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The Alexandra Surgery has not yet replied.
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Review titled Wonderful and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
This is to say thank you to all of the distinguished workers at this GP practice. The doctors does extreme work to ensure that our health problems are resolved and the nurses and other staffs are very patient and understanding and thoughtful, they were really the best.
Visited September 2022
The Alexandra Surgery has not yet replied.
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Review titled Excellent GP practice
Rated 5 stars out of 5
by Siva - Posted on 10 June 2022
I am writing this review to say thank you to all of the incredible staff at this GP practice. The doctor's and the nurse go out of their way to ensure that your health problems are resolved and the admin staff are very kind and thoughtful.
Visited May 2022
The Alexandra Surgery has not yet replied.
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Review titled Amazing people
Rated 5 stars out of 5
by Mark Shack - Posted on 16 May 2022
Always very friendly and most importantly Always try and help and get everything resolved - seriously the best x
Visited May 2022
The Alexandra Surgery has not yet replied.