E12 Health - Ratings and reviews
Reviews
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Review titled Really good Practice
Rated 4 stars out of 5
by Desiree - Posted on 24 April 2024
I am really pleased with my experience. The Doctor was nice and I had the best experience I could have.
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Desiree, Thank you for sharing your experience with us! We're glad to hear that you had a positive visit and that our doctor provided you with a pleasant experience. Your satisfaction is important to us and we're committed to delivering the best care possible. If there's anything specific you appreciated or if you have any suggestions for how we can further improve, please feel free to let us know. We're here to ensure your ongoing satisfaction and well-being. Thank you for choosing our practice! Church Road Health
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Review titled GPs at this practice qre thoughtful and listen
Rated 5 stars out of 5
by Somsu ali - Posted on 19 April 2024
So far ive had met with several gps. Eqch time they addressed my concerns and have gave good reasons and example of any diagnosis and step by step explanations of why they are taking a perticular approach. Never felt rushed and always left knowing i was in good hands.
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Somsu, Thank you for taking the time to share your positive experiences with us! We are delighted to hear that you've had positive interactions with several GPs at our practice. It's wonderful to know that each time you've visited, your concerns were addressed with care, and you received thorough explanations regarding your diagnosis and treatment plan. Ensuring our patients feel heard and informed is a top priority for us and we're glad you never felt rushed during your appointments. Your confidence in our care means a lot to us, and we're here to continue providing you with excellent service. If you ever have further questions or need assistance, please don't hesitate to reach out to our team; we are here to support you. Thank you for choosing our practice! Church Road Health
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Review titled Amazing service
Rated 5 stars out of 5
by Saleh Ahmed - Posted on 25 April 2024
I had an amazing experience in my recent visit. Dr we’re very understanding and explained all my symptoms well. Great and very caring service by the dr. This practice is high recommended for those living within the catchment area.
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Saleh, Thank you so much for your kind words and for taking the time to leave us such a positive review! We are thrilled to hear that you had an amazing experience during your recent visit to our surgery. Providing understanding and clear explanations of symptoms is crucial to delivering excellent care, and we're glad that our doctor met your needs. Your recommendation means a lot to us, and we're honoured to serve our community. We are committed to providing extraordinary care for our patients. If you ever need further assistance or have any questions, please feel free to reach out to our Patient Care Team. Thank you for choosing our practice! Church Road Health
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Review titled Always helpful.
Rated 4 stars out of 5
by Joan Wood - Posted on 24 April 2024
I was called quickly to the Dr. who listened to my reason for asking for the appointment and explained the way forward plainly.
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Joan, Thank you for sharing your feedback with us! We are so pleased to hear that you had a positive experience during your recent appointment at our surgery. Prompt attention and clear communication are key aspects of the care we strive to provide. We're glad to know that our doctor listened to your concerns and explained the next steps clearly to you. Your well-being is our priority and we're here to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out to our team. Thank you for choosing our practice for your healthcare needs! Church Road Health
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
I have regular checks with the Asthma Nurse, who is friendly, listens and is informative. She has adjusted my medication several times until we found an inhaler that best suited my current need. Thank You
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Patient, Thank you for sharing your positive experience! We are pleased to hear that you’ve found our Asthma Nurse to be friendly, attentive and informative during your recent check-ups. We will be pleased to share this with the whole team in our upcoming meeting; thank you for taking the time to share your experience. Adjusting medication to meet your needs is an essential part of managing asthma and we're glad to have found the inhaler that works best for you. Your health and well-being are our top priorities and we're here to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our practice to keep you healthy! Church Road Health
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Review titled Horrible service
Rated 1 star out of 5
by Rosa - Posted on 30 April 2024
Since 2019 been receiving horrible treatment only had 2 decent doctors ,and make you wait for 40-50 minutes with no reason and you ask receptionist one day they say I’m next on the list then wait 10 mins and booked for the next day to wait another 50 minutes for the receptionist saying she needs to talk to the manager what’s the point of booking me in at a time where they aren’t available
Visited April 2024
E12 Health has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Jennifer - Posted on 09 April 2024
The doctor was amazing she gave the right advice also the receptionist was amazing the gp surgery was cleaned and quiet the service was fast
Visited April 2024
Review titled E12 Health
Replied on 15 April 2024
Dear Jennifer, Thank you so much for your kind words. We are thrilled to hear that you had such a positive experience at our practice. Providing the right advice and excellent service to our patients is always our top priority and we are glad to hear that you found our team helpful and the environment clean and peaceful on your recent visit. If you ever need anything in the future, please don't hesitate to reach out to our Patient Care Team. Thank you for taking the time to share your review with us; we really appreciate your feedback. Church Road Health
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2024
The doctor seen us was really friendly and listened us very patiently. I told my concern and he was very supportive throughout the appointment time. He checked and given us assurance that not to worry about our condition, which really valuable to us. Overall we had a great experience on that day. However, some other areas ( communication with the patients about test results or booking appointments) could have been improved.
Visited April 2024
Review titled E12 Health
Replied on 30 April 2024
Dear Patient, Thank you for sharing your experience with us! We are so pleased to hear that you had a positive visit and that our doctor provided friendly and supportive care and listened patiently to your concerns. Your comfort is important to us, and we're glad that you left feeling valued and supported. We appreciate your feedback regarding communication about test results and booking appointments and we will take that into consideration as we strive to improve our services. We are continuously working to improve the services we offer our patients. Your satisfaction is our priority, and we're committed to providing the best care possible. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our Patient Care Team. Thank you for choosing our practice! Church Road Health
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Review titled Fabulous Surgery
Rated 5 stars out of 5
by Robert - Posted on 13 March 2024
Efficient, fast and professional, the receptionists are extremely helpful above and beyond. The only Doctor I saw, is very caring / attentive and unbelievably understanding. Everyone seems to be totally competent and on top of their game, from the person taking blood to the pharmacist. Hope it doesn’t change.
Visited March 2024
Review titled E12 Health
Replied on 27 March 2024
Dear Robert, Thank you so much for your outstanding 5-star review! We are thrilled to hear that you had such a positive experience with our team on your recent visit. We are dedicated to providing efficient, fast, and professional services for our patients and we're glad to hear that our reception team went above and beyond to assist you. It's wonderful to know that the doctor you saw was caring, attentive and understanding. We strive to ensure that every patient receives compassionate and personalised care and we're delighted that you felt well taken care of. Your kind words about our team's competence and dedication mean a lot to us; we are committed to maintaining our high standards of service and care and we will continue to strive for excellence in every aspect of our practice. Thank you for choosing our surgery. We look forward to continuing to meet and even exceed your expectations in the future! Church Road Health
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Review titled Difficulty in getting appointments
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
I have been struggling to get an appointment with my GP using the online forms. As this is not an emergency’s I do not wish to take up A&E time unnecessarily. Not being able to make an appointment at the counter is delaying things further.. I hope this can be imlroved
Visited March 2024
Review titled E12 Health
Replied on 04 April 2024
Dear Patient, Thank you for sharing your feedback with us. We apologise for any inconvenience you've experienced while trying to schedule an appointment using our online forms. We understand the importance of timely access to appointments and we're committed to improving our processes to better serve our patients. While we encourage the use of our online appointment request forms, we recognise that not all patients may find it easy to navigate these systems. Our patient care navigators are available in the surgery or over the phone to assist those who may need support in scheduling appointments. We apologise if this was not your experience on your recent visit. Your feedback is important to us, and we will take your comments into consideration as we work towards enhancing our appointment booking system. We appreciate your patience and understanding as we strive to provide the best possible care for our patients. Thank you again for your review. Church Road Health