The Northern Medical Centre - Ratings and reviews
Reviews
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
Sadly, this is the second time in 6 weeks I’ve been made to feel like I’m wasting my doctors time. I reluctantly made a second appt (after being told it was crucial for a doc to see me) and went all the way there, only to be seen for 20 seconds and be told to hold my nostrils and blow through my nose to unblock my ears after having 2 ruptured eardrums. I was complaining of crippling pain in my ears and consistent colds and was told that “it should all start getting better now it’s spring, just take these antibiotics” Last time I visit.
Visited April 2024
The Northern Medical Centre has not yet replied.
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Review titled econsult
Rated 3 stars out of 5
by Anonymous - Posted on 26 February 2024
I am getting used to using the econsonsult form whenever I need to contact the practice, but would like to know why is it not possible to complete a form outside of office hours (eg weekends and evenings)? I understand that the form would not be looked at out of hours, but would like to be able to complete the form at a time convenient to me. I would be grateful if you could consider reconsidering this restriction and/or explain. Many thanks.
Visited February 2024
The Northern Medical Centre has not yet replied.
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Review titled Used to be a Great Practice
Rated 1 star out of 5
by PJC - Posted on 21 April 2023
Many of the key, personable, efficient staff seem to have left and many of those that remain seem obstructive, entitled and, sometimes, downright rude. They rarely listen, talk over patients and consequently waste a great deal of time pursuing erroneous assumptions, without employing proper diagnostic skills. In addition, given their rather obvious prejudice in favour of private medicine, some of the doctors are not suited to working in what was the world's greatest public health service. One even spent a great deal of the limited consultation time regaling my wife with her theories of why the NHS would be better in private hands. The move away from the building where all the services were under one roof has been an unqualified disaster. Appointments are like gold dust, speaking to a doctor is seen as a privilege and receptionists see their job as more akin to private security staff at the Bank of England than public servants whose job is to aid in the relief of suffering, when people are most vulnerable. To see what was a great GP practice brought down in such a short time is heart breaking.
Visited April 2023
Review titled The Northern Medical Centre
Replied on 27 April 2023
Dear PJC We are very sorry to read about your recent experience with the Northern Medical Centre. We are sorry too that we were unable to remain in our previous location; the local health care system is working hard to find the Practice a location under one roof. In the meantime, we are continuing to work hard to deliver the service across two locations. We absolutely believe in the National Health Service, and we would like to find out more about the experience that your wife had. To this end, we would be very grateful if your wife could email the Practice Manager at northern.medicalcentre@nhs.net, following on from this we would be very pleased to speak to her. We're sorry if our reception staff seem obstructive; in order to manage appointment demand, we are using a GP led triage system, so we can prioritise appointment timescales based upon clinical risk/severity. This does necessitate the staff asking questions, the answers to which are passed onto the triaging doctor (the receptionists do not make any decisions about appointments), If there was any particular encounter with a receptionist which your wife found difficult, again we'd be very grateful if she could let our Practice Manager know. Most of our clinicians are very longstanding members of the Northern Medical Centre team; and there has been little overall change in this. It would be most helpful to us, as the clinical leads of the service, to gain a fuller understanding of your wife's experience. If she could contact our manager, one of us can arrange to speak to her. With good wishes, Drs Thakore and Yuen The Northern Medical Centre
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Review titled Very gentle new manager
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
I spoke with the new practice manager, very much gentleman, listened to my problem, my son's problem and sorted out, very good.
Visited April 2023
Review titled The Northern Medical Centre
Replied on 15 May 2023
Dear patient, Thank you for your wonderful feedback. We will certainly pass your comments to the practice manager. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
This is a great GP practice with professional doctors and staff. Very thorough doctor and polite receptionist. Thank you to everyone at the GP practice, great job.
Visited April 2023
Review titled The Northern Medical Centre
Replied on 12 April 2023
Dear Patient, Thank you for taking the time to leave a review. We are always grateful to receive feedback. We are pleased to hear that your experience of the practice was a positive one. Kind Regards Juliet The Northern Medical Centre Management Team
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Review titled Worst practise I’ve ever had to use
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
In the past they have had the rudest reception staff I’ve ever encountered, not the lady today though. It was impossible to get face to face appointments for the last 2 years. They are now in a temporary building split in 2 sites which is less than ideal. Always late even when given an appointment 30 mins prior. Lastly was told the painful ailment would not be able to be treated on the NHS and was told to go private. Also have been waiting for referral on an ongoing issue for 2.5 years now. My doctor is aware I’ve had 8 operations for the same issue in the last 2 years but have been dealing with it at the GP for 3.5 years and they really went missing with regards to the disease I have. The doctor also lacked the human touch of asking how it was all going etc. When I enquired as to the state of the nhs my doctor advised me the nhs is broken and they don’t know what to do other than wait for privatisation. It breaks my heart to see the disarray that the once great institution is and has been for sometime now. Better healthcare in Europe 100%.
Visited February 2023
Review titled The Northern Medical Centre
Replied on 03 April 2023
Dear Patient, Thank you for taking the time to leave a review. All feedback is welcome and taken seriously. Please see our response under your updated/subsequent review. Kind Regards Juliet The Northern Medical Centre Management Team
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Review titled Follow up to previous post
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
In the interest of balance. Post me writing the review I spoke with a lovely receptionist and the doctor called me to clarify a couple of the issues I was having. I still think the nhs needs massive help and I disagree with the decision but the above needed a mention in the interests of transparency and balance.
Visited February 2023
Review titled The Northern Medical Centre
Replied on 03 April 2023
Dear Patient, Thank you for taking the time to leave a review. All feedback is welcome and taken seriously. We are sorry to hear that you were disappointed by your recent experience at the practice. We're pleased to hear that the situation was somewhat resolved (following your initial review) with a further call from the doctor. We would urge you to contact the practice ASAP to resolve any remaining concerns you may have. We understand that the practice currently operating across two sites is not ideal. Please be assured that this is a temporary arrangement and work is underway to move to a single location which is as convenient as possible to the Northern Medical Centre patients. Kind Regards Juliet The Northern Medical Centre Management Team
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Review titled The best doctor surgery
Rated 5 stars out of 5
by Ellie - Posted on 08 December 2022
Honestly the best drs I’ve ever had, they are extremely attentive, knowledgeable and responsive. They are personable and never judgemental. They are always able to get you seen or give you a telephone call the same day. I’ve never experienced such a good practise! Recommend to everyone I know for sure.
Visited October 2022
The Northern Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Charlotte - Posted on 25 May 2022
This practice always go above and beyond. The econsult system works very efficiently. Phones are answered quickly. For urgent matters they are great at offering a same day call back, especially for children. Face to face appointments are arranged promptly when needed. The clinicians are caring, knowledgable and thorough. I don’t doubt that the staff in this surgery are all working under tremendous pressure and it is much appreciated.
Visited May 2022
The Northern Medical Centre has not yet replied.