Mildmay Medical Practice - Ratings and reviews
Reviews
-
Review titled Inefficient appointments system
Rated 2 stars out of 5
by Ian Lambert - Posted on 11 September 2023
I don’t think the appointments system works as well as some reviews suggest. My recent experience was that having waited two weeks for a personal appointment (unreasonable time?) it was cancelled on the day in favour of a telephone consultation that failed to materialise. I am now faced with the prospect of waiting two more weeks for a consultation. This is a totally unreasonable and unsatisfactory service which is caused by inefficiency.
Visited September 2023
Review titled Mildmay Medical Practice
Replied on 14 December 2023
Dear Ian, I would like to start by apologising for your recent experience with the practice. Our standard pre-bookable appointments are available for two weeks in advance as is the case across the NHS. However, if you should ever have a more urgent issue arise that you feel needs urgent attention, please call in at 8 am and our reception team will be able to provide you with a same day appointment, face to face or telephone, whichever is your preference. We also have a duty doctor available every morning and afternoon, to see any patient with an urgent issue that requires a same day appointment but was unable to call in the morning. Unfortunately, sometimes due to staff sickness we must re-arrange schedules at the last minute which can mean that appointments are changed from face to face, to telephone or vice versa depending on clinic availability. We apologise that this was not convenient for you on the day you were due to be seen. It seems we have had mixed success with trying to contact you via your telephone number. We would like to invite you to contact us and speak to our reception manager Liberty so that we can discuss your concerns further and find out how better we can support you and your needs. Warm regards, Katrina – Reception/Administration
-
Review titled Meds Review
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
After having a meds review I had questions to ask the Dr and the Pharmacist, they took the time to talk through my concerns. I have found this surgery to be really supportive. The Receptionists are helpful and will refer to others if necessary. The e consult service is quick and I have gone back and if need be booked appointments. I really cannot fault the service I have received. Its excellent!!!
Visited September 2023
Review titled Mildmay Medical Practice
Replied on 14 December 2023
We are delighted to hear that you felt you were listened to and given the time to talk through your concerns during your appointment. Providing a high level of patient centred care is extremely important to us. We are also pleased to hear that you have had a positive experience with our reception team, and with our e-consultation service which we too think is great. I will be sure to mention your kind review in our next full team meeting, I am sure everyone will be delighted to hear it. Kind regards, Katrina – Reception/Administration
-
Review titled Brilliant practice
Rated 5 stars out of 5
by Patricia Rodrigues - Posted on 07 July 2023
Great service, if you feel you need to see a gp after a telephone triage the gp will give you an appointment same day. I have been with this practice many years and can’t fault the practice.
Visited July 2023
Review titled Mildmay Medical Practice
Replied on 24 July 2023
Dear Patricia, Thank you for taking the time to leave us such a positive review. We are glad to hear that you have been with us for many years, and hope that we continue to give you the high level of care you deserve. We would also like to let you know that patients are able to choose whether they have a face to face appointment or telephone appointment with any clinician. Please let reception know your preference whilst booking. Kind regards, Katrina - Reception/Administration
-
Review titled Absolutely wonderful kind practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
From the brilliant adminstration and appointment team to the pharmacist, nurses and doctors, this practice is wonderful. You feel heard, cared for and supported. Thank you all.
Visited March 2023
Review titled Mildmay Medical Practice
Replied on 24 July 2023
We are so pleased to hear that you feel that you are heard, cared for and supported. Our aim is to provide the highest level of patient centred care. Thank you for taking the time to leave us such a lovely review. We will pass your kind comments on to our team. Warm regards, Katrina – Reception/Administration
-
Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
The practice is very quick to respond and resolve medical concerns. E consult an excellent way to obtain a response without wasting time my time and adding pressure to the GP. I have found the Drs very helpful and will refer you on for further investigation. Reception staff are pleasant and helpful. 10 out of 10 overall!!!!! Really don't understand why people complain.
Visited January 2023
Review titled Mildmay Medical Practice
Replied on 24 July 2023
It is great to hear that you have been making use of our econsult service, and we are pleased to hear that you have had a positive experience with this. We highly recommend that people use the econsult service, as we aim to respond to patients within 24 hours which means they receive the right care, sooner. We appreciate your kind comments towards our reception team, and GPs. We will share your comments during our next team meeting, and our PPG (patient participation group) meeting. Best wishes, Katrina – Reception/Administration