St Johns Way Medical Centre - Ratings and reviews
Reviews
-
Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
You cannot make an appointment at this practice anymore. A receptionist just sends you a text link yo their website to write eat is wrong with you. 6 days later no one has called me back. I had a receipt from the site so I know my request went in. I have been with this practice for over 20 years. They also refused in the past to give me any menopausal support at all. Disgusting .lack of care.
Visited March 2024
St Johns Way Medical Centre has not yet replied.
-
Review titled Fantastic Practice over the 30 years I have been a patient
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Until recently I have rarely attended the Practice, but have always found all St Johns way Medical Centre staff helpful for both me and my family. Over the years my contacts with receptionists, nurses and GPs have been excellent. Following a hospital admission in 2024 I have needed to consult the GP frequently. My named GP has been amazing, and as I had been so unwell she even visited me at home. My requests for prescriptions and fit notes have been dealt with in a timely fashion. This is how Primary Care should be, offering continuity and support when one most needs it.
Visited February 2024
St Johns Way Medical Centre has not yet replied.
-
Review titled Appointments?
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
I had a doctor‘s appointment booked for today for 9:25 am. I got to the surgery for just after 9 am in plenty of time for my appointment. I was not seen until 9:50 am and I had another appointment to go to which I had to cancel because of being kept waiting to see the GP this morning. There was a patient in before me, but was out in plenty of time for me to go earlier to my appointment, even though I would still have not been seen until after my original appointment time. When making or having appointments, they should be kept at that time.
Visited August 2023
St Johns Way Medical Centre has not yet replied.
-
Review titled Great appointment and practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
I called to get my first smear test and I was given appointment times available less than a week from when I called. They had lots of slots available which was excellent and I booked on in for 6 days later from my first call. I arrived at my appointment early and I was seen 10mins early. I was a bit nervous for my first appointment but the nurse was great and it did not hurt at all. The whole appointment was finished even before my allotted appointment. I had a really good experience and was generally super happy with the service. Thank you!
Visited January 2023
St Johns Way Medical Centre has not yet replied.
-
Review titled Great practice with friendly staff
Rated 5 stars out of 5
by Hayley S - Posted on 14 April 2022
I've been with St John's Way Medical Centre for over 8 years. The staff there are very friendly and helpful and I find their triage system works really well. Both my daughters have really been loved after well, including referrals when needed and thoughtfulness during vaccinations.
Visited April 2022
Review titled St Johns Way Medical Centre
Replied on 19 April 2022
Dear Hayley, Thank you so much for taking the time to send in this review, your positive feedback really is appreciated and i will share with the team. Many thanks, Jack Johnson-Rose Practice Manager
-
Review titled Terrible practice with unhelpful and inconsiderate staff
Rated 1 star out of 5
by Joachim Nawrot - Posted on 25 April 2022
They make you want over a month to see a GP each and every time, offering same-day "emergency appointments" as an alternative. Those "same-day emergency appointments" have the GP quite literally chucking you out of their room after 10 minutes on the dot, so you are unable to discuss your issue or treatment plan properly (happened to me - I was stopped midway through my sentence and asked to leave as "we had run out of time"). Then, when you actually book an appointment, they cancel your appointment a few days before its supposed to take place - without even notifying you, or giving you a proper reason or trying to accommodate and offer an alternative on the same day/day before/day after etc. This happened to me, too. I called up to double check on the time of my appointment, as I knew the date, I was just unsure of the exact time slot of it. To my surprise, I was told my appointment will actually be cancelled and not taking place - and I'll have to wait 2 more weeks, running on the new medication with no oversight, which is extremely dangerous! Now, my appointment I was supposed to get a review of my prescription medication that I had been quite hastily prescribed on a couple of the "emergency appointments". How safe is it to let people use new medication with no appropriate oversight, or the doctor making sure everything is OK and approving further treatment, or stopping it, considering current side effects? Doesn't seem too safe for me. They also insist on the "1 issue per appointment" kind of policy, where you're discouraged from discussing more than 1 issue on an already very time-limited appointment. They recommend booking multiple appointments for multiple issues. What is the point of that, however, if they cancel your multiple appointment forcing you to try and squeeze everything into the lone one you end up with! The mind boggles. Very unhappy with the service provided and the lack of interest and carelessness of the staff at St Johns Way Medical Centre. Extremely long waiting times, appointments cancelled at last minute, and lack of consideration and sense of urgency in treating and providing care to people seeking it.
Visited April 2022
Review titled St Johns Way Medical Centre
Replied on 26 April 2022
Dear Joachim, Thank you for feedback and I am sorry you feel our service has not lived up to your expectations since you joined us just over a month ago. I see that you have had 7 appointments or consultations in that time. We are experiencing a massive demand on GP appointments at the current time and I am sorry we are not able to provide immediate responses to all patient requests. We do have about 4 week waiting time for routine appointments as we are being hit by COVID staff absence and massive demand, we are unable to replace with locum doctors as these are very hard to come by at the moment as most surgeries are experiencing similar problems so locum GPs are in demand. As you state we do have an emergency triage system to deal with emergencies and this would be applicable if you feel a medication is unsafe to take or needs checking. I am sorry you felt rushed in your consultation, in order to keep the service accessible to all our patients we need to adhere to the 10 minutes we are allocated for an appointment as much as possible otherwise our access and appointment waiting times would increase further. Appointments are having to be cancelled at short notice at the moment as i stated above, we are still being affected by COVID staff absence - NHS staff are not allowed to work if they test positive even if they do not have any symptoms. I hope that answers your concerns but please do feel free to contact me at the surgery if you would like to discuss these issues as it is difficult to discuss in a public forum such as this. Many thanks, Jack Johnson-Rose Practice Manager