Islington Central Medical Centre - Ratings and reviews
Reviews
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Review titled Exemplary care
Rated 5 stars out of 5
by Polly - Posted on 02 May 2024
The receptionists are helpful and kind. I am able to see my chosen doctor on request, which allows continuity. The doctors listen patiently, and take the necessary action to help me. I am very grateful to all of them
Visited April 2024
Islington Central Medical Centre has not yet replied.
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Review titled Still waiting
Rated 3 stars out of 5
by Linda Schembri - Posted on 05 April 2024
Filled in an e consult before Easter about a ongoing issue .no one has contacted me,phoned on Wednesday,told I was on the list for locum doctor to phone me and they would chase up. Still no response. Very disappointed.
Visited April 2024
Islington Central Medical Centre has not yet replied.
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Review titled Really rude and bad systems in place for appointment booking
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
The receptionist has been incredibly rude. They have a terrible system in place for booking appointments. First, I have had my appointments cancelled many times last minute. Second, I have been told to do an e-consult, once I do that, about a week later they say they'll have a doctor call me. They call me at random times without letting me know when to expect the call, so I have missed the call as I haven't been prepared for it (either at work, putting my baby to sleep as they call at 7:30pm at night!) and then they tell me that it's my fault I missed the call and that I have to start all over. This wastes the doctors time, my time, receptionists time as I keep having to call them to ask them to call me back. It's such a waste of everyones precious time and there should be a much better system in place. They can't expect people to just wait by their phones for the doctor to call at any time and then if they miss it there's no way to call back.
Visited February 2024
Islington Central Medical Centre has not yet replied.
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Review titled Fantastic Support for a nervous patient
Rated 1 star out of 5
by Mr Chris Sudall - Posted on 13 February 2024
The receptionist, who I have seen many times before, booked me in and was so supportive and helpful. When I came the next day the doctor was lovely and made me feel so much better. The previous doctor I saw last year about blood pressure was also fantastic and really calmed me down. I really don't like going to the doctors and get very anxious, but this place has been fantastic.
Visited February 2024
Islington Central Medical Centre has not yet replied.
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Review titled Superior care
Rated 4 stars out of 5
by Judith Graham - Posted on 06 March 2024
I asked one of the longstanding receptionists for an appointment to look at a spot on my leg that was not healing. She took time and searched through many possibilities and managed to find me an appointment with the GP with relevant expertise. When I saw the doctor she noticed another spot and referred me straightaway to hospital. I had two surgeries at the hospital and the practice nurse dressed the wounds and a doctor followed up with a phone call to see how I was coping. I am greatly appreciative of the care I have received.
Visited January 2024
Islington Central Medical Centre has not yet replied.
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Review titled Excellent service.
Rated 5 stars out of 5
by virginia worsley - Posted on 26 January 2024
I had a sensitive problem.Over three months it was dealt with sympathetically quickly and efficiently by the doctors and staff- by one personal consultation and two consultations by telephone efficiently set up and carried into affect – all sorted. I am most grateful.
Visited January 2024
Islington Central Medical Centre has not yet replied.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 28 December 2023
it was nice to see my concerns listened to as my previous GP i left because they kept ignoring my symptoms. changed to this Practise and immediately got my issue resolved. I am happy with the care that I have received. thank you to the amazing receptionists they handle themselves with professional even when patient are being aggressive they manage to diffuse the situation.
Visited December 2023
Islington Central Medical Centre has not yet replied.
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Review titled a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
I called the surgery in the morning and was given a callback by the on call GP later the same day. He answered my questions and gave me a F2F appointment the next working day. After seeing him I came away with clear information about my concerns and a timely referral to a dermatologist. A good experience and patient friendly manner. Thank you.
Visited October 2023
Islington Central Medical Centre has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I have been trying to get my son vaccinations for going to India since September. He is 16. At first I rang and they said they had to speak to him so I had to wait until he was free. Then when he phoned they said they couldn't book him an appointment as we would speak to a nurse first. The only date they had was about 3 weeks in advance. Today between 10 and 11am. The nurse hasn't called. It is half term, I work in schools so that is why I could take the call as I am on half term holiday. Now I have waited nearly one hour to speak to reception. The queue started at 15 people - its now only at number 10 after one hour- that means on average I have another two hours to wait. What am I meant to do? Its going to be too late to get the vaccinations soon There is no-one to contact. What an awful service.
Visited October 2023
Islington Central Medical Centre has not yet replied.
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Review titled Not as great as it used to be
Rated 3 stars out of 5
by Seika - Posted on 11 August 2023
Telephoned the surgery after recieving a text to call them. I was number 2 in line and still it took 46 minutes to get through to someone. The prior week I went into the surgery to book a same day appointment not aware that they no longer offer bookings onsite. The receptionist kindly booked an appointment for 11:10am as I was there already she said. I asked if I could wait and remained on site and was told yes. At 11:22am I approached the same reception to query the appointment as the time had passed and I wasn't called. She looked on the system and said she didn't understand what happened but would check. Other people were in line so she asked me to have a seat. She then attended to two people and although I made a point to sit in her line of vision, she seemed to have forgotten me eventhough she also passed by me twice. Another 30 minutes, I rejoined the reception line and was approached by another member of staff who had noticed I had been in the surgery for over 2 hours. This person seemed concerned and proceeded to help by asking another receptionist to check. Apparently, I was noted as not attended even though I never left the surgery, this was due to that I was never checked in by the first receptionist and same one who said she didn't know what happened and would check. This more helpful member of staff apologised and proceeded to check with the doctor to let him know and ask if I could be seen. The doctor saw me and I'm grateful. I was however upset that the first receptionist could not own her error and be honest and take the same actions as the member of staff who helped instead of being dishonest and then ignoring me. I've been with this surgery for nearly 20 years now but in recent times its become more challenging and confusing to deal with. Despite this it still has some familiar faces and GPs who offer great service.
Visited August 2023
Islington Central Medical Centre has not yet replied.