Petersfield Surgery - Ratings and reviews
Reviews
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Review titled Poor prescription service
Rated 2 stars out of 5
by Brian Holland-Jones - Posted on 13 April 2024
We, my wife and myself in our mid 80’s so we are both on certain medications. For my wife it’s Eye medication and for myself other things. So we phone our local delivery Pharmacy to ask them to get the Petersfield Surgery to ask a doctor ( who is designated to deal with prescription renewals ) to issue the prescription for Crescent Pharmacy to fulfil. But the medication, when it arrives, isn’t always the correct medication. We, rightly or wrongly, assume that the Pharmacy can only supply whatever the Petersfield Prescription Doctor gives permission, as per our medical notes ? That doesn’t give us much confidence in the Petersfield Prescription service or the doctor responsible, if we are not getting the correct type and or dosage we require.
Visited April 2024
Petersfield Surgery has not yet replied.
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Review titled Appointments Difficulties
Rated 3 stars out of 5
by Paul - Posted on 08 November 2023
The telephone portal for same day appointments has remain practically unhelpful as the only answer when called any day anytime is there’s no more available appointments at this time It’s making waiting to book Gp appointments a risky and dangerous venture It will create further unnecessary pressure on the A and E
Visited November 2023
Review titled Petersfield Surgery
Replied on 01 February 2024
Dear Paul Thank you for taking the time to share your experience with us. We truly appreciate your feedback and want to address your concerns regarding our telephone portal. We're sorry to hear that you did not find the telephone portal helpful in booking appointments. Your experience is important to us, and we apologize for any inconvenience or frustration it may have caused. We understand the importance of having efficient and accessible appointment booking systems, and we want to assure you that we are actively working to improve the functionality of our telephone portal. As part of our ongoing efforts, we are in the process of upgrading our telephone system to a cloud-based service in the next couple of months. We believe this upgrade will lead to a smoother and more user-friendly experience for our patients. Your feedback is invaluable to us as we strive to provide the best possible care and service to our patients. We apologize for any inconvenience you may have experienced and appreciate your patience as we work to implement improvements. Thank you once again for bringing this to our attention, and we look forward to serving you better in the future. All the best Petersfield Surgery
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Review titled Never experienced anything like this!!
Rated 5 stars out of 5
by Reggy Burgess - Posted on 30 November 2023
Been patient of this gp for almost 5 years, 3 years in I moved out from the area but under no circumstances I would register myself elsewhere. Nothing is problem for this practise, anything I ever need is one call away, receptionists are extremely friendly, nurses are very helpful and accommodating, everyone there is happy to go the extra mile to help. My referral has been messed up few times tho, but I believe that’s due to the fact that I moved away. Everyone in this place deserves the best as they r doing their very best.
Visited November 2023
Review titled Petersfield Surgery
Replied on 01 February 2024
Thank you so much for your heartfelt review. It's been an absolute pleasure having you as a patient for nearly five years now, and we're truly grateful for your loyalty and trust in our practice. We're thrilled to hear that our team has consistently provided you with the level of care and support you deserve. Your kind words about our receptionists, nurses, and staff mean the world to us. We strive to create a welcoming and accommodating environment for all our patients, and it's wonderful to know that you feel valued and supported by our team. We sincerely apologize for any inconvenience caused by the referral issues you've experienced. While moving can sometimes lead to administrative challenges, we're committed to resolving any issues promptly and ensuring that you receive the care you need. Your feedback is incredibly important to us, and we'll use it to continue improving our services and processes. If there's anything else we can do to enhance your experience or address any concerns you may have, please don't hesitate to let us know. Thank you once again for your kind words and for entrusting us with your healthcare needs. We look forward to continuing to serve you for many years to come. Petersfield Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Gordana - Posted on 20 January 2023
I find the reception ladies very helpful and polite they also respond quickly to any queries I might have. They were very helpful in arranging letter I needed. This is a great well run practice. I also saw the nurse this week and she was brilliant
Visited January 2023
Review titled Petersfield Surgery
Replied on 01 February 2024
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our reception team has been helpful, polite, and responsive to your needs. Ensuring excellent communication and prompt assistance is a top priority for us, so it's fantastic to know that you feel supported by our reception staff. We're thrilled to hear that you found our nurse to be brilliant during your recent visit. Providing high-quality care is at the core of what we do, and we're grateful for your kind words about our nursing team. We truly appreciate your feedback and your kind words about our practice. It's wonderful to know that our efforts to provide a well-run and supportive environment are resonating with our patients. If there's anything else we can do to enhance your experience or if you have any further queries in the future, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our practice for your healthcare needs. We look forward to continuing to provide you with the excellent care you deserve. Warm regards, Petersfield Surgery
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Review titled Absolutely love this practice
Rated 5 stars out of 5
by Joan Goodfellow - Posted on 08 September 2022
I am not a patient here but I have been accompanying a very elderly relative to the practice as well as dealing with her medical issues over the past few years. I couldn't praise the staff and the doctors enough. The reception team are lovely, always helpful and extremely pleasant. We have seen a number of doctors who are very understanding, kind and pleasant. I'm sure in this job it is very hard to please all of the people, all of the time but I feel that all the team go out of their way to try. I am very impressed with how we have always been treated. Thank you everyone.
Visited September 2022
Petersfield Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Clive Lethbridge - Posted on 23 September 2022
I done e consult online it’s great you get answer day or two the staff there are great doctors I can’t fault them they good doctors there
Visited September 2022
Petersfield Surgery has not yet replied.
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Review titled Delayed appointment
Rated 1 star out of 5
by Suffering person - Posted on 04 May 2022
Can't get appointment for 4 weeks not even a telephone appointment. Have to wait for 4 weeks did telephone appointment to adjust medication after blood test result. Letting us to continue the wrong dose of medication until appointment. Terrible experience. If less staff,staff to be increased to serve the patients or new patients to be redirected to other GPs. It's really unfare to get this type of GP service when we pay 350 pounds for NI every month. It's painful.
Visited April 2022
Petersfield Surgery has not yet replied.