Halbutt Street Surgery - Ratings and reviews
Reviews
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Review titled Good communication
Rated 4 stars out of 5
by Denise Davis - Posted on 15 March 2024
Phone consult on time. Very caring & understanding doctor. Did a home visit and good advice given at visit.
Visited March 2024
Review titled Halbutt Street Surgery
Replied on 22 March 2024
Dear Denise Thank you for your comments we appreciate you taking the time to leave feedback I will pass your review to the GP Kind Regards Jo Cumber Practice Manager
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Review titled Great experience from the doctor
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
Doctor consulting was great experience they considered my child very well Previous experience was bad but doctor suggested me online appointment as well Any ways thank you doctor
Visited March 2024
Review titled Halbutt Street Surgery
Replied on 12 March 2024
Dear Patient Thank you for your comments we appreciate you taking the time to leave feedback. I'm pleased you found our online appointments helpful I will pass your review to all the staff at the surgery Kind Regards Jo Cumber Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
No appointment for my son, he was made an appointment at Becontree Hub, pretty much another 2 week wait. In the meantime, he decided to go to Barking walk - in centre, which to his cost, he found out, thats exactly what it's not now. He parked up, had to pay £15.00 in car park fees, regardless of how long your stay may be, only to walk in to be told, you now have to have an appointment to go to " the walk - in " centre. The surgery were not aware of this until I told them.
Visited January 2024
Review titled Halbutt Street Surgery
Replied on 12 March 2024
Dear Patient I am sorry your son has not had a positive experience in accessing appointments offered through Halbutt Street Surgery We are working with other health care professionals in order to meet the needs of our population and from your comments your son was given an appointment with an Advanced Nurse Practitioner in the Becontree Hub. Barking Community Hospital does have a walk in clinic which is open from 8.00am to 10.00pm every day for patients who need to be seen. Barking Community Hospital does offer parking but I'm unable to comment on the charges, although £15.00 does seem very high If your son would like to discuss this further please contact the surgery and ask to make an appointment with me at a mutually convenient date and time Regards Jo Cumber Practice Manager
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Review titled Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
11 hours to get a prescription signed for, a loved one was dying, needed injectables. All doctors on half day. 111 said, it was there responsibility to find us a doctor to sign it. I had a row with them, so did 111, they told the District Nurses, also were talking about contacting London Ambulance, to see if there was a doctor there, who would sign it. Hospice were then involved, 20 minutes before the surgery closed, we had a doctors signature, got to the chemist 5 minutes before they closed, with me on the phone, begging them to stay open, until my son got there. Its gone down as an " incident ". I will be reporting this to the GMC.
Visited January 2024
Review titled Halbutt Street Surgery
Replied on 12 March 2024
Dear Patient I am sorry you have not had a positive experience with Halbutt Street Surgery, especially at a difficult time. Could you please contact me to discuss this further Regards Jo Cumber Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
The doctor who phone me today for my son was very good she made me feel that my surgery was looking after him and she was very caring
Visited November 2023
Review titled Halbutt Street Surgery
Replied on 24 November 2023
Dear Patient Thank you for your comments we appreciate you taking the time I will pass your review to the clinical team Kind Regards Jo Cumber Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2023
My son was seen same day as made the call was fast & quick highly recommend this surgery I was called by the gp@9:40am was told take him in & was seen within half an hour
Visited October 2023
Review titled Halbutt Street Surgery
Replied on 09 November 2023
Dear patient Thank you for your comments we appreciate you taking the time to leave feedback I will pass your review onto the Practice Team Many thanks Jo Cumber Practice Manager
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Review titled Good doctor
Rated 4 stars out of 5
by Virgil Rosioru - Posted on 19 October 2023
She was very professional on all she said and she was doing everything she can to solve the problem i have but unfortunately is not everyone in this surgery like her most of the doctors they are not professional like her and the reception staff never answer the phone if you call them one day i tried 4 times and every time i was on the phone for over 25 minutes but never got to speak to them
Visited October 2023
Review titled Halbutt Street Surgery
Replied on 09 November 2023
Dear Mr Rosioru Thank you for your feedback I am sorry you had difficulty in contacting the surgery by telephone, I understand how frustrating this can be and encourage our patients to use alternative methods of contacting us The incoming telephone calls are monitored and the reception team are answering approximately 700 telephone calls per week as well as dealing with patients who visit the Practice. You can download the NHS App or visit our website at www.halbuttstreetsurgery.co.uk to use our eConsult online service for appointments or patient queries. I am pleased to hear you had a positive experience with the doctor and would just like to mention all the staff at Halbutt Street strive to offer patients a positive outcome If you would like to discuss this further with me please contact the surgery to arrange a mutually convenient date and time Kind Regards Jo Cumber Practice Manager
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Review titled long term patient
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2023
happy with getting my appointment with the physio today. physio and doctors are very good, caring and understanding. They have a full understanding of my problems.problems dealt with promptly.
Visited August 2023
Review titled Halbutt Street Surgery
Replied on 25 August 2023
Dear Patient Thank you for your comments we appreciate you taking the time I will pass your review onto the Practice Team Kind Regards Jo Cumber Practice Manager
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Review titled long term patient
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2023
i find it easier to get an e consult, i get a very fast response. Doctor was very thorough and excellent service. Doctor my on and was very happy with the service
Visited August 2023
Review titled Halbutt Street Surgery
Replied on 25 August 2023
Dear Patient Thank you for your comments we appreciate you taking the time I’m pleased to see you are using our online services which works very well for you I will pass your review onto the Practice Team Many thanks Jo Cumber Practice Manager
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Review titled Great first experience
Rated 5 stars out of 5
by vivian - Posted on 31 July 2023
Being anew patient i was very impressed with starting from the receptionist to the doctor. The doctors were understanding and caring. I received my appoint fairly quick.
Visited July 2023
Review titled Halbutt Street Surgery
Replied on 08 August 2023
Dear Patient Thank you for your comments we appreciate you taking the time I will pass your review onto the Practice Team Kind Regards Jo Practice Manager