Chelmer Village Surgery - Ratings and reviews
Reviews
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Review titled Very difficult to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
Very hard to get an appointment and when you do expect to be treated like you need to leave asap. The main gps don’t have any personal care. They want you to leave as quickly as possible. I’ve ended up in A&E just to get some medical services for my child on several occasions. Don’t feel comfortable at this practice.
Visited January 2024
Review titled Chelmer Village Surgery
Replied on 22 January 2024
Dear, Thank you for taking the time to provide this feedback and I am sorry to read you are dissatisfied with your experience at Chelmer Village Surgery. The team will review the areas highlighted and take appropriate action - your feedback has been taken on board and we will be looking into this. In the meantime, thank you for taking the time to share your experience. We would like the opportunity to rectify this situation and help make it right for you, if you need any further assistance, please email us at chelmer.villagesurgery@nhs.net. With regards, Chelmer Village Surgery
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Review titled Not a good practice
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Always struggle to get an appointment for my young kids and always being told to call next day. U have private insurance for full family but sometimes can’t use virtual GP and need face to face appointment. The surgery never understands the needs or considers the young age. The receptionist is also not sympathetic or helpful. Extremely disappointed and it is serving me no purpose at all!
Visited June 2023
Review titled Chelmer Village Surgery
Replied on 12 June 2023
Dear, Thank you for taking the time to provide this feedback and I am sorry to read you are dissatisfied with your experience at Chelmer Village Surgery. The team will review the areas highlighted and take appropriate action - your feedback has been taken on board and we will be looking into this. In the meantime, thank you for taking the time to share your experience. We would like the opportunity to rectify this situation and help make it right for you, if you need any further assistance, please email us at chelmer.villagesurgery@nhs.net. With regards, Chelmer Village Surgery
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Review titled Hard to Contact
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2023
Tried several times to call. Wait forever, then have music playing and a voice saying that I'm number "whatever" in the queue. Today I was no.5 for 20 minutes and was then cut off! No wonder A&E gets large numbers! We are continually told not to go to A&E unless urgent - contact your GP. Fine if you can get through!
Visited May 2023
Review titled Chelmer Village Surgery
Replied on 24 May 2023
Dear, Thank you for taking the time to provide this feedback and I am sorry to read you have not been able to get through to the surgery. We currently have a new phone system which is being rolled out - your feedback has been taken on board and we will be looking into this. In the meantime, thank you for taking the time to share your experience. We would like the opportunity to rectify this situation and help make it right for you, if you need any further assistance, please email us at chelmer.villagesurgery@nhs.net. With regards, Chelmer Village Surgery
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
don't listen how can they get wrong location of issue evern after the scan confirmed the issue ? be ready for many trips back and forth to chemist guess work when they will sign off persciptions.. then it's not even correct heaven forbid if you had a serious issue go straight to a and e should be struck off
Visited May 2023
Review titled Chelmer Village Surgery
Replied on 03 July 2023
Dear, Thank you for taking the time to provide this feedback and I am sorry to read you are dissatisfied with your experience at Chelmer Village Surgery. The team will review the areas highlighted and take appropriate action - your feedback has been taken on board and we will be looking into this. Please be aware prescription requests take up to 3 days. In the meantime, thank you for taking the time to share your experience. We would like the opportunity to rectify this situation and help make it right for you, if you need any further assistance, please email us at chelmer.villagesurgery@nhs.net. With regards, Chelmer Village Surgery
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Review titled Cannot get through on the phone !!
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I phoned today (18 May 2023) at 11.05am. I was no.6 in the queue - I got to no.1 at 12noon and thought "great", any moment now. Wrong! At 1.05pm I was still no.1! Fortunately, in a way, I have earpieces to go with the phone, so could get on with other things. But if I hadn't and/or was elderly, I would probably have got stressed out big time. I was calling about my Father-in-Law, if he had been waiting that long, my wife and I would have heard about it for goodness knows how long. He may have even had another stroke. "Your call is important to us", the recording says. Huh! Some patients/relatives would have gone to A&E and clog it up even more than it already is. Perhaps CQC should go in and investigate. Maybe grade the surgery as poor, put them in special measures or whatever. I wonder how many patients health has deteriorated through this very poor service?
Visited May 2023
Review titled Chelmer Village Surgery
Replied on 24 May 2023
Dear, Thank you for taking the time to provide this feedback and I am sorry to read you have not been able to get through to the surgery. We currently have a new phone system which is being rolled out - your feedback has been taken on board and we will be looking into this. In the meantime, thank you for taking the time to share your experience. We would like the opportunity to rectify this situation and help make it right for you, if you need any further assistance, please email us at chelmer.villagesurgery@nhs.net. With regards, Chelmer Village Surgery
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Review titled Excellent Practice
Rated 5 stars out of 5
by Janet Keeling - Posted on 24 June 2022
I have been with this practice for over a year now and I am still amazed by their efficiency. They are always willing to help and are very compassionate and friendly. At these times that we all face they are doing an excellent job. Well done to all.
Visited June 2022
Review titled Chelmer Village Surgery
Replied on 12 June 2023
Dear Janet, Thank you very much for taking the time to provide this excellent feedback, with regards to your recent experience at Chelmer Village Surgery. We are very pleased to read that all elements of your recent visit met the high standards we expect for all of our patients. The team at Chelmer Village Surgery are very grateful for your 5-star review. Best wishes, Chelmer Village Surgery