Sydenham House Surgery - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Tim - Posted on 26 February 2024
I was going abroad and got quick appointment after triage. Dr called same day and sorted out my medications and sent to pharmacy. Small but very helpful practice and everyone willing to go extra mile. NHS is struggling due to cuts and shortages and target pressure but this surgery is trying their best to help in difficult political situation.
Visited February 2024
Review titled Sydenham House Surgery
Replied on 28 February 2024
Dear Tim Thank you so much for your kind words which will be shared with the team. We strive to go the extra mile where we can. Once again thank you Tina Murphy Practice Manager
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Review titled Efficient friendly service
Rated 4 stars out of 5
by Lesley - Posted on 19 April 2023
My initial telephone call was answered promptly and I was able to book an an appointment for later that week, Receptionists were friendly and helpful. The doctor put me at ease and dealt efficiently with my questions. A good service all round. thank you.
Visited April 2023
Review titled Sydenham House Surgery
Replied on 23 February 2024
We would like to thank you for your kind comments. we aim to provide a good and friendly service to all our patients
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Review titled No Response
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
I am a diabetic patient; One of the medicines was advised as to cause side effects and taken off. But the surgery had not replaced the same with another one. I had been chasing multiple times but this was not done. Then I look for an appointment after waiting an hour on the call - they say no appointment. I call again the next day, because I think I had asked them why they held for an hour or so and couldn't give an appointment (I am also a tax payer), they said can call next day. I went again to call next day- looks like they have blocked my number as I couldn't even get into the queue. GPs are paid very well and NHS pays them, then why shouldn't we get an appropriate service. The management is looking at profits and not service. This is basic fundamental right to be seen and advised.
Visited January 2023
Review titled Sydenham House Surgery
Replied on 23 February 2024
I am sorry that you feel you have had a bad experience with the surgery.. Firstly I would like to assure you that we would never block any ones phone number. We have limited appointments on the day but you can book an appointments in advance. If you would like to discuss further please contact the Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Raminta Prusinskaite - Posted on 16 September 2022
I have been visiting this practice for over 9 years and really appreciate the help and support I get from my doctors nurses and lovely receptionist's. They work really hard are very professional, kind and supportive. Outstanding practice thank you for all your hard work.
Visited September 2022
Review titled Sydenham House Surgery
Replied on 23 February 2024
we would like to thank you for your kind comments. we aim to provide a good and friendly service to all our patients