Old Road Surgery - Ratings and reviews
Reviews
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Review titled One of the Best Surgeries in Clacton
Rated 4 stars out of 5
by Ann Manning - Posted on 17 July 2023
got the appointment for same day. found the doctor very helpful and received good treatment. good response from treatment
Visited July 2023
Old Road Surgery has not yet replied.
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Review titled Great doctors but appaling access.
Rated 1 star out of 5
by Jon - Posted on 26 April 2023
Unhelpful or unknowledgable reception and managerial staff lets down the brilliant medical aspects of this surgery. Over the past year, making appointments either online or by phone in advance has been reduced to telephoning first thing the next morning. To access their website and related services, it states you need a username and password from the surgery, yet the reception staff insist that you do not (having been trying access this for nearly a year, since they replaced the original working system)! To send a message online, "form not available". To make or cancel appointments, online "need to register". To register, "need to visit the surgery with ID" (despite having been with the surgery over 30 years), only to be informed by reception, that there is no need to register. I am also told there is no need to raise my voice. Again, I have to inform reception that I suffer from GAD (causing heightened anxiety) and that I am partly deaf, hence I raise my voice - clearly no sense of disability awareness, and potentially disability discrimination by repeatedly denying access to written (online) communication, which is obviously a more helpful medium considering my disabilities.
Visited April 2023
Old Road Surgery has not yet replied.
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Review titled Best Practice
Rated 5 stars out of 5
by Norma Frances - Posted on 29 September 2022
I had a meeting today with the Advanced Nurse who was extremely helpful and very thorough. A real asset to the practice
Visited September 2022
Old Road Surgery has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Sarah Carter - Posted on 21 September 2022
I been with the practice 46 years. The reception staff go above and beyond and the doctors and nurses are second to none. Very professional. Surgery is always clean and tidy.
Visited September 2022
Old Road Surgery has not yet replied.
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Review titled Over 45
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2022
Asked for a over 45 health check, booked in no problems. I used the automated booking in system and was seen quickly. Staff are very friendly there and the nurse was lovely that took my bloods without any issue and done my blood pressure, although I did have a wicked bruise for a few days after!
Visited August 2022
Old Road Surgery has not yet replied.
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Review titled Great Health care assistance
Rated 4 stars out of 5
by Anna Paclawska - Posted on 10 April 2022
Me and my family would like to say big thank you to all HCA for all support given to us in the past years. My sister especially would like to say thank you to the wonderful HCA “A”for all mental support for last month. You are just amazing people and we are very grateful!
Visited April 2022
Old Road Surgery has not yet replied.