Ranworth Surgery - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Rosemary Fellowes - Posted on 17 November 2023
Excellent appointment as usual. Caring and informative session with treatment provided. My doctor knew my record and explained very clearly the details of the problem. Nothing was hurried and my nervousness was greatly reduced.
Visited November 2023
Review titled Ranworth Surgery
Replied on 21 November 2023
Dear Rosemary, thank you so much for taking the time to write such a positive review, it is very much appreciated. Kind regards Jane O'Shea Practice Manager
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Review titled Amazed
Rated 1 star out of 5
by Susan walker - Posted on 01 August 2023
Received an appointment after experiencing blood pressure symptoms, unable to explain symptoms due to time limit, prescribed vertigo medication without blood pressure being taken. Appointment lasted approximately 5 minutes.
Visited August 2023
Ranworth Surgery has not yet replied.
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Review titled Phone appointment
Rated 2 stars out of 5
by Eileen RedmondA ft - Posted on 05 June 2023
Phoned to see someone Just after nine waited an hour could hardly breathe was told by an abrupt receptionist no appointments can't be seen I have only one lung I then rang 111 and was told to go to hospital where I was admitted Just a little bit of politeness would have been nice
Visited June 2023
Review titled Ranworth Surgery
Replied on 09 June 2023
Dear Mrs Redmond. Thank you for your feedback. I am sorry you have felt the need to complain. I have listened to the telephone call between yourself and the receptionist and do not feel she was abrupt. You told her you had been waiting for almost an hour on hold but the call records show you dialled at went into the queue at 9:32am and got through at 9:52 am. Unfortunately, we do not have an unlimited amount of appointments and recognising this we did communicate to all patients in November last year. I can see from your records that you received the text message informing you that once all available appointments have gone, triage will close and this was the case last Friday. However, given the symptoms you described, the GP Surgery was not the correct place for you and the receptionist should have informed you of this and advised you to go to the Hospital, and for this I sincerely apologise. I note you have access to Online Services which you can use to put yourself on triage from midnight (for the same day) to avoid waiting on the phone. This may help in future? I am happy to discuss further if you require. Kind regards Jane O'Shea Practice Manager
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Review titled Can't get through to make apointment
Rated 1 star out of 5
by Dean Baker - Posted on 12 December 2022
Been calling the surgery for half an hour an all I get I'd, "all lines are busy, try again later" website says Ranworth surgery are open from 8:00 am, been calling since then! Nothing. Not even a call back service. Absolutely terrible.
Visited December 2022
Ranworth Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2022
Put prescription into surgery and by the afternoon on the same day I got a text from chemist to say ready to collect. Excellent first class service. Thank you
Visited July 2022
Ranworth Surgery has not yet replied.
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Review titled Very caring
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2022
I saw a nurse for swabs in July and they were absolutely fantastic. They made me feel so comfortable and at ease, and explained everything that would happen next so I left with no questions or doubt. My results came back really quickly. I’d love to thank the nurse I saw for making an uncomfortable appointment much more bearable. Thank you!!
Visited July 2022
Ranworth Surgery has not yet replied.
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Review titled Telephone Wait
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2022
The length of time waiting on the phone to get through to Reception or for Test Results is absolutely ridiculous. I have been in the surgery myself and seen staff ignoring the phone to finish their conversations with each other which is so unprofessional. For example, i have been on hold to the surgery for 34 minutes (being told i am number 4 in the queue the whole time!) just for test results. And i am still not through as they let it ring for so long. Something must be done about the telephone times.
Visited April 2022
Review titled Ranworth Surgery
Replied on 19 April 2022
This review has been submitted twice. A response has been sent to the first review. Jane O'Shea Practice Manager
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Review titled Telephone Wait
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2022
The length of time waiting on the phone to get through to Reception or for Test Results is absolutely ridiculous. I have been in the surgery myself and seen staff ignoring the phone to finish their conversations with each other which is so unprofessional. For example, i have been on hold to the surgery for 34 minutes (being told i am number 4 in the queue the whole time!) just for test results. And i am still not through as they let it ring for so long. Something must be done about the telephone times.
Visited April 2022
Review titled Ranworth Surgery
Replied on 19 April 2022
I am sorry that you feel the wait time to get through on the phone is unacceptable. Unfortunately, we do experience high call volumes at certain times of the day. Staff do have to have conversations with each other and specifically more so in the past 2 months due to staff training. I can assure you that they answer every call as quickly as they can. I am happy to discuss further if you could provide me with your contact details. Kind regards Jane O'Shea Practice Manager