John Tasker House Surgery - Ratings and reviews
Reviews
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
My wife had a problem this week [Mon], and there were further problems today [wed]. I can truthfully say that the front office were [superb] on both occasions. Follow up by the doctor on Monday [5*] and today the Doctor made my wife so relaxed again [5*]. Issues are still ongoing but over these 3 days the practice has been superb. Well done ! PS - Trustpilot 5*
Visited March 2024
John Tasker House Surgery has not yet replied.
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Review titled very rude receptionists
Rated 1 star out of 5
by awful, rude receptionists - Posted on 27 February 2024
had emergency appt (phoned at 8am) they sent me to a pharmacy at 11am. he then sent me straight to the gp… i was then told i would have to wait nearly 3 hours!… only by seeing an actual doctor walking past did i only wait 30 mins… they are rude, no empathy, condescending and patronising… the gp apologised and recommended that i make a formal complaint
Visited February 2024
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for taking the time to share your experience with us, unfortunately the reception team are not in control of appointments. You arrived into the surgery at lunch time, after morning clinic had finished, afternoon clinic does not start until 15.30, you were seen by a Physician Associate, in their lunch break, they apologised for the Pharmacy First referral not being suitable.
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Review titled I feel I’m wasting doctors time yet again
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
I was requesting my pain medication for the week ahead this week due to the death of my uncle of whom I’m next of kin , after 11 of being with the surgery I have never been told to sue this before . I’m now told I have to have an appointment with a dr before I’m able to do this which with the lack of appointments the surgery are able to offer I feel it’s a waste of an appointment that someone else could have, lots of recent changes to the whole practice I don’t think have been made for the better unfortunately due to being disabled and not being always able to get down to the surgery I’m now unable to speak to the pharmacy or even the receptionist which I think is awful and never heard of
Visited January 2024
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for taking the time to share your experience with us, we are really sorry to hear that you are struggling to get your medication, if you could please make contact with the Practice Manager, they will investigate and resolve these issues for you.
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Review titled Excellent service
Rated 5 stars out of 5
by Georgette Clements - Posted on 20 December 2023
I rang the surgery approximately 1.00pm and told the very helpful receptionist that I would like an appointment. She enquired what my problem was concerning and I was told the dr would ring me back . Shortly afterwards the receptionist rang to say the dr would see me at 2.30. On arriving I was seen virtually straight away. The service I received was in a friendly, sympathetic and professional manner. No complaints at all. Great service.
Visited December 2023
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for taking the time to share your feedback with us, we are really glad that we were able to help; the staff were very happy to read your review.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
My late father was always full of praise for the kindness and care shown to him over many years by everyone at both Felsted and Great Dunmow surgeries.
Visited December 2023
Review titled John Tasker House Surgery
Replied on 27 February 2024
thank you for taking the time to share your feedback with us, we are so sorry for your loss and are pleased that we were able to help your late father.
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Review titled Caring doctors and staff
Rated 5 stars out of 5
by Sue - Posted on 06 November 2023
Because of my job I find it difficult to wait on the phone using the queuing system so I have started to use the online link to contact the surgery. My email was acknowledged with a text message then followed by a call from a doctor at my preferred time. The doctor listened to my concerns and arranged for blood tests and I used the same online system to ask for a follow up appointment which I have now had and results and options discussed including using outside agencies deemed helpful. I have always found the doctors and the staff helpful and caring. They have a difficult job especially with Great Dunmow expanding as it is and I would like to thank them for all they have done for me and my family.
Visited November 2023
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for taking the time to share your feedback, the staff were really pleased to hear such a positive message!
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Review titled Practice has gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I have been with this practice for over 20 years and have been very satisfied there services, but sad to say it has gone downhill! having no end of problems with repeat prescriptions, long waits on the call back service over 2hrs. being sent a reminder to go and have a repeat chest x-ray after travelling to the hospital pay parking fee get to the x-ray department and being told that the doctor has not sent the request. Not happy.
Visited October 2023
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for your feedback, we are sorry to hear about these issues that you have had with the practice, if you could please get in touch with the Practice Manager, they will be able to investigate and resolve these issues for you.
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Review titled Really gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I have previously always had a good experience with the surgery but in the last few months it has really gone down hill. I attended for an appointment, checked in and was sitting there for an hour. I know they run late so just assumed they were, I went up to reception and it turns out the doctor I was meant to see wasn't even in today! Surely they would have known that when I checked in! I've been waiting 2 months now for a letter to have a scan. I also put in a request online 2 weeks ago for my son, they asked for a photo of the issue which I sent as soon as I got the text, yet I am still awaiting a response for the doctor! I've been in twice to have my address updated both myself and my husband and it's still set as my old address
Visited October 2023
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for your feedback, we are really sorry to hear about your frustrations, if you could please get in touch with the Practice Manager, they will be able to fully investigate and resolve these issues for you.
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Review titled Phone wait times
Rated 2 stars out of 5
by bill rice - Posted on 25 August 2023
To add to the comments about the phone waiting times there is also an annoying error with the phone message. It states '..or use the call-back service..' However it doesn't explain how this is invoked and there appears to be no info that I could find on the website. A call back would be much less frustrating than being brain-washed with the hold tones for an hour.
Visited August 2023
Review titled John Tasker House Surgery
Replied on 27 February 2024
Thank you for your feedback, we have changed the phone message to make it clearer for patients. Please do let us know if you need more help?
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Review titled Poor service.
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
I am waiting 55mins and still waiting just for someone to answer a phone! I understand you are busy but this has not only happened today to me!!
Visited June 2023
Review titled John Tasker House Surgery
Replied on 11 July 2023
We are sorry for your wait, as per phone message, web message etc we have explained that we have moved to a new clinical system which has resulted in a slower response time as staff get used to the new system.