The Billericay Medical Practice - Ratings and reviews
Reviews
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Review titled Very efficient service
Rated 5 stars out of 5
by Alan Porter - Posted on 20 March 2024
I called the surgery just before 5pm. I saw a Doctor at 5.20, had my blood pressure checked an ECG and picked up my prescription by 6pm. Doctor was excellent very knowledgeable and reassuring. Thank you for your help.
Visited March 2024
The Billericay Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Kathryn - Posted on 07 June 2023
Great GP surgery where you always get an appointment on the same day and normally with dr of choice. Staff and Drs are knowledgeable, helpful and kind and caring. Having an ongoing health condition I am lucky to be a patient at this surgery as I always get the help I need! Thank you Billericay Medical Practice.
Visited June 2023
Review titled The Billericay Medical Practice
Replied on 09 June 2023
Dear Kathryn, Thank you for taking the time to write the positive comments about the surgery. It is very much appreciated. Kind regards Peter Tyrrell Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Sandra Nichols - Posted on 30 May 2023
The times I have had to use the Billericay Medical practice I am pleased with the service. Yes you have to phone at 8.00 dead on the dot, but have always got an appointment and the service I received was always positive. Receptionists have been polite and helpful.
Visited May 2023
Review titled The Billericay Medical Practice
Replied on 05 June 2023
Dear Sandra, Thank you for your kind comments regarding the reception staff and Practice. Kind regards Peter Tyrrell Practice Manager Billericay Medical Practice
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Review titled Failing Practice
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2023
Not fit for purpose. Claim they do not receive any test results from hospitals so unable to tell you anything. Ignore requests for medication despite sending in letter form on 2 occasions and requested on repeat med. section. All work part-time so no continuity. No appointments or telephone consultations for 3 weeks. Ring at 8am as requested, 37th in the queue! My named GP has disappeared. Practice Manager not doing a very good job.
Visited February 2023
Review titled The Billericay Medical Practice
Replied on 16 May 2023
Dear Patient As you have decided to remain anonymous this does not give the practice the opportunity of replying directly to you with regards to the points that you have raised. If you wish to contact the practice through the surgeries complaint’s procedure, then we will be more than happy to address the issues you have raised. Details of the practice complaints procedure can be found on the practice website. We are sorry that we have failed to meet your expectations and would be sorry to lose you as a patient. However, as you feel that we are a failing practice and have decided not to contact the practice in the first instance to give us the opportunity of going through your concerns with you then there are other GP Surgeries in Billericay that you may wish to consider registering with instead. You can find a list of alternative surgeries via the NHS website. With best wishes Billericay Medical Practice
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
Been Trying to make an appointment for near on 4 wks ...Really poor service told to ring 8am they never answer the phone and your no bla bla in the que then either get cut off after 40 mins or so. when they finally answer phone back to square one ring at 8am in the morning. well i would say as you only appear to have 2 receptionist and your telling half off billericay to call at 8am pretty sure only 2 people gonna get answered at 8am .Thats only if they finished eating breakfast or chatting behind the counter. They also leave you standing at the window chatting amonst themselves then they mite really put themselves out and slide the window across really rude really gone down hill terrible service
Visited December 2022
Review titled The Billericay Medical Practice
Replied on 16 January 2023
Thank you for your comments It is a shame that you have chosen to remain anonymous and not provide your name as this does not give the practice the opportunity of replying to you directly. If you would therefore like to contact the surgery I will be more than happy to discuss the points that you have raised with you. With best wishes Peter Tyrrell Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
The GPs at Billericay Medical Practice have in my opinion always been amazing. I was seen today face to face by one of the GPs who was so helpful. I also wanted to mention that during the middle of the pandemic when there were very few face to face appointments, I telephoned about a mole I was worried about. I was asked to send in a photo which I did. Straight away this was identified as needing further investigation and I was very quickly referred. I then went on and had the treatment needed. It does often take a long time to get through on the phone lines, but I definitely think it's worth the wait.
Visited November 2022
Review titled The Billericay Medical Practice
Replied on 16 January 2023
Thank you for your kind comments regarding the service that we were able to provide you during the pandemic. I am sorry that you experienced a delay when calling the surgery, but our telephone lines get very busy during peak times even when we have every available member of staff answering calls. Kind regards Peter Tyrrell Practice Manager