The Elizabeth Courtauld Surgery - Ratings and reviews
Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Went in because I have been struggling with very bad bloating and feeling like I am being kicked in the left kidney. I wasctold to do a pregnancy test and get myself tablets to treat wind. GP didn't even know what wind-eze were. I avoid going to see a gp because I have had no help from this service. If it wasn't for 111 call the paramedics out to me on the Thursday, I wouldn't have gone. Oh and gp did not wear gloves when preforming an examination of my stomach!!!!
Visited February 2024
Review titled The Elizabeth Courtauld Surgery
Replied on 14 March 2024
Dear Patient I am sorry to hear you were not happy with your experience at the practice. I understand you have since contacted the practice by email and we are investigating this for you. Kind regards Elizabeth Courtauld Surgery
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Review titled Accessing help on prescription problem
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
Please explain the system between Colchester Hospital and the surgery. I was referred by the surgery and have the NHS app on my phone but my blood tests and new medications are not showing up on the app for my information. I also am being treated at Broomfield so will they show up? I need the GP to be able to refer to them. It has caused a problem in ordering prescriptions. Thank you
Visited September 2023
Review titled The Elizabeth Courtauld Surgery
Replied on 26 September 2023
Dear Patient Thank you for your comments. In order to investigate this further, please can you email the surgery at f81068.reception@nhs.net with more details along with your name and date of birth. I will then look into this for you. Kind regards Carrie McSpadden Practice Manager
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Review titled Great practice and fantastic reception
Rated 5 stars out of 5
by Danler Harmsen - Posted on 05 July 2023
I had an experience today that is unparalleled. I have been having issues with getting my repeat prescription from moving from one surgery to Elizabeth Court Surgery. I went down to the Surgery and explained the issues I had experienced and it had been incredibly difficult as it was related to mental health. The reception, especially one particular individual, was absolutely amazing and really came to my rescue, I mean that quite literally. I am very grateful to the extremely compassionate and professional staff in resolving my matter today and would recommend the expert services of Elizabeth Courtauld Surgery any day. Thank you so much for helping me through this difficult time.
Visited July 2023
Review titled The Elizabeth Courtauld Surgery
Replied on 06 July 2023
Dear Mr Harmsen Thank you for your review. I am glad to hear you had a positive experience with the surgery and that our staff were able to quickly help you with your prescription. I have shared your review with staff and thank you once again for sharing your views. Kind regards Carrie McSpadden Practice Manager
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Review titled Initial phone call
Rated 3 stars out of 5
by Anonymous - Posted on 15 March 2023
The surgery needs to address automated telephone service. Call states the surgery will open from 8.30. Call at 8.30. Engaged tone. Message to depress 5 for a call back. Press 5 only to be told that ring back service is not available.
Visited March 2023
Review titled The Elizabeth Courtauld Surgery
Replied on 18 March 2023
Dear Patient I am very sorry to hear that you have experienced difficult getting through to the surgery. Our phone lines open at 8.30am but all patients wishing for an appointment on the same day will be trying to get through so it can take a while to get in the queue. Our telephone system does not have the option to press 5 for a call back so I will be raising this with our telephone provider to see why you were given this option and I am sorry for the confusion. We have an online application called PATCHS which you could use if you continue to experience problems getting through on the telephone. If you log into our practice website (copy and past the following link into your browser - https://elizabethcourtauld.gpsurgery.net/), you will see the link to register with PATCHs. This application is a symptom checker where you enter the issue you are asking for help with and the system will give you an outcome which could be advice for self-help, signposting to a different service or for you to see a clinician at the practice (this will then be booked for you by our admin team). Thank you for raising this issue with me and I do hope you have a better experience in the future. If you would like to discuss this further, please email me via our practice email address f81068.reception@nhs.net. Kind regards Carrie McSpadden Practice Manager Elizabeth Courtauld Surgery
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Review titled Great practice and so helpful
Rated 5 stars out of 5
by Natalie - Posted on 18 January 2024
Thank you so much to the GPs and admin team when I was having a health crisis. Between the GPs and admin team they managed to get my prescription to Devon for me where I was staying with my family and the admin team could not have been more helpful or quick in sorting out med certificates urgently Very much appreciated
Visited January 2023
Review titled The Elizabeth Courtauld Surgery
Replied on 20 January 2024
Dear Natalie Thank you for your review. I am glad to hear you had a positive experience with the surgery. I have passed your comments onto the relevant teams and thank you once again for taking the time to write your review. Best wishes Carrie McSpadden Practice Manager
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Review titled GP phone call
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
I waited by my phones all day for a GP call arranged in advance before Christmas. This appointment was made on the phone and the staff member said it was definitely booked in. My partner was a witness to the booking. It was an important appointment for my health. No call came so I called the surgery who said there was no record of it on the computer. They made me another appointment for 15 days time. I am upset at being let down and now have another wait. It is of detriment to my health.
Visited January 2023
Review titled The Elizabeth Courtauld Surgery
Replied on 10 January 2023
Dear Patient I am sorry to hear that you didn't received a promised phone call. If you could email our generic practice email f81068.reception@nhs.net with your name, date of birth and date you were supposed to receive the call, I will happily look into this for you. Kind regards Carrie McSpadden, Practice Manager
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Review titled Great practice with excellent communication
Rated 5 stars out of 5
by Carly - Posted on 07 December 2022
I phoned up and was played into the queue which I did not mind waiting, whilst waiting I checked your website and come across the online service which I registered and linked with my NHS account. After putting my details in and symptoms I received confirmation a short while after saying I would receive a telephone call 10 mins later, I would say within 30/40 minutes I had a telephone call and booked in to see the doctor that afternoon. He was very professional, and nice. Thank you for all your hard work at this testing time in the NHS.
Visited December 2022
Review titled The Elizabeth Courtauld Surgery
Replied on 08 December 2022
Dear Carly Thank you for your review. I am glad to hear you were able to use the online system and were able to speak to a doctor the same day. I will pass your comments onto the doctor concerned. Many thanks once again for feeding back on your positive experience. Kind regards Carrie McSpadden Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Needed to book a second appointment, which only a particular doctor could help with and get a repeat prescription. Waited patiently in a phone queue for about 15 minutes and hoped to have support to achieve this. Disappointed by being asked questions about the nature of what I needed to speak/see a doctor to the point I nearly stopped the call, felt annoyed by the persistence of the receptionist to reveal highly private information, when all I wanted was to speak to the same doctor who knew the very embarassing reason I needed hospital support. The receptionist then went on to blame me for a poor line connection and questioned why I had wrung the surgery when I could not visit on the day I phoned missing completely that I had asked about a repeat prescription and that I had been told to phone on a Tuesday as the Dr I had spoken with told me to speak with them and also gave me confidence to get treatment. What is going on there? Where is the duty of care? Where is the respect to confidentiality of the patient? I have not got my repeat prescription or do I feel safe to phone again knowing the blocker I may face again. So, my dilemma now is where can I get my hospital treatment booked in and how can I get my supporting medication?
Visited November 2022
Review titled The Elizabeth Courtauld Surgery
Replied on 16 November 2022
Dear Patient Thank you for your feedback and I am sorry to hear you are disappointed with our service. Please note that our reception team are called 'Care Navigators'. We work in a multi-disciplinary team and have many clinicians that can see patients for different ailments, rather than the GP seeing all patients. The reason why our Care Navigators ask patients for details of their problem is so they can signpost to the most appropriate clinician. This is in line with the initiative set down by NHS England in regards to managing patients' needs. You can of course always choose to say it is private if you wish. In this case, I understand you wanted to see a specific GP. It may not always be possible to give you an on the day appointment but we also do have pre-bookable appointments up to a month in advance. I am sorry you felt that the length of time holding on the phone was too long. Our phone lines are busier at certain times of day than others and, like all other practices, it can take a while to get through. I note you have not contacted the practice to raise this issue directly and I cannot identify you from this post as it is anonymous. If you would like to email me at f81068.reception@nhs.net, I will listen back to any phone calls you have made to see if they identify a training need for staff. Thank you. Kind regards Carrie McSpadden Practice Manager, Elizabeth Courtauld Surgery
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Review titled Room for change
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
I think the fact that my long term condition was invisible was the reason for a very long delay in addressing it. I turned to private care and it was quickly resolved.
Visited September 2022
Review titled The Elizabeth Courtauld Surgery
Replied on 06 December 2022
Dear Patient Thank you for taking the time to add a review and I am sorry to hear you were not happy with the level of service provided by the practice. If you could please contact me via the practice email address f81068.reception@nhs.net with your name and date of birth, along with some more details, I can have a look into this for you. Thank you. Carrie McSpadden Practice Manager