Ongar Health Centre - Ratings and reviews
Reviews
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Review titled Touching Action
Rated 5 stars out of 5
by Richard Asa John Irving - Posted on 17 May 2023
I went to a local man's funeral in Shelley Church yesterday and as the courtege passed your building on the way to his final resting place in Love Lane, to see so many of your staff lining the road in tribute to one of your patients, as we passed, was very moving and will no doubt never be forgotten by his Family and friends. Very touching indeed, my Family were extremely impressed. Thank you.
Visited May 2023
Review titled Ongar Health Centre
Replied on 18 May 2023
Dear Mr Irving. Thank you for taking the time to message us and thank you for your kind words. The Ongar Health Centre Team.
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Review titled Blood tests
Rated 2 stars out of 5
by Anthony Leonard Mansfield - Posted on 25 January 2023
The booking system doesn't work. Having booked a time with Swiftqueue, as I was told to do by the surgery, and receiving email confirmation of that time, I was told at the surgery that my blood sample couldn't be taken as I didn't have a form. At no time was I told I needed such a thing, The fact that I had done everything I'd been told to do, didn't help. It seems that whoever told me to have a test should have filled in a form, but how could they, when they didn't know what time I'd been given by Swiftqueue, or even if I had contacted them? There appears to be no communication between Swiftqueue and the surgery. Why is the surgery using an outside company to do something that the surgery should be doing, and failing in the process?
Visited January 2023
Review titled Ongar Health Centre
Replied on 01 February 2023
Dear Mr Mansfield, Thank you for raising this concern. I'm aware our operations & complaints manager has now spoken to you regarding this and has explained both the process and investigated what happened on this occasion. It is correct that our clinician failed to raise the blood form and we apologise for the inconvenience this has caused you. The process usually works very smoothly and I am sorry it didn't this time. The phlebotomy service is commissioned by the local integrated care board, provided by phlebotomists from Princess Alexandra Hospital and is available to patients from all local practices as a choice of a number of locations. We actively engage with this to ensure Ongar Health Centre patients have access to blood tests when required. Thank you once again for your feedback as it allows us to understand what went wrong on this occasion and speak to those involved to avoid a similar problem arising in the future.
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Review titled Wonderful
Rated 5 stars out of 5
by richard irving - Posted on 16 January 2023
left a urine sample at Ongar this morning for a standard diabetes check and got a call back an hour later saying I needed antibiotics. These guys, all their staff, their dispensary Ladies, the desk staff, they are all just so wonderful. The Ongar folk are more fortunate than they probably know. Awesome and thank you so much. Really appreciated this end.
Visited January 2023
Review titled Ongar Health Centre
Replied on 23 January 2023
Dear Mr Irving, Thank you so much for sharing your kind words which I have shared with the whole team today. I know this will be a boost to everyone's morale at a time when pressures on our service are greater than they have ever been. We will continue to try our best to deliver the best care and service we possibly can. Thanks again.
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Review titled Very helpful in an emergency
Rated 5 stars out of 5
by Karen Sparrow - Posted on 20 November 2022
I phoned the practice after my partner passed out and worried me that he wasn't recovering very quickly. On phoning, the receptionist was very helpful in getting a doctor to phone me back for details and then phoning for ambulance. Very informative and helpful altogether and without it my partner might not have been here. Many many thanks.
Visited October 2022
Review titled Ongar Health Centre
Replied on 21 November 2022
Hi Karen, Thank you for taking time to comment on your recent experience with our Practice. I'm delighted to read that we were able to help so positively and I'll be sure to share your feedback with the whole team which I know will be a boost to morale. Thanks again Practice Manager
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Review titled Excellent Service, Explanation of drugs and care given.
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
Asthma Review, I was given excellent care, explanations of drugs and details of the whys and wherefores of different medications I am taking. Easy to converse with the Practitioner and very satisfied that the best course of action was taken for me. Plenty of follow up service too. Many thanks.
Visited September 2022
Review titled Ongar Health Centre
Replied on 26 September 2022
Dear Patient. We are delighted to hear of your positive experience and thank you for taking the time to submit a review. We hope your future dealings with us will continue in a similar way. Regards Practice Manager
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Review titled Thank you
Rated 4 stars out of 5
by Debra Healy - Posted on 30 August 2022
I must compliment the person I saw. They were very helpful and friendly and made me feel very comfortable. They listened to what I said and I felt confident in them. They went over and above. Thank you so much for putting my mind at ease.
Visited August 2022
Review titled Ongar Health Centre
Replied on 31 August 2022
Dear Debra, Thank you for taking the time to submit a review. We are delighted that your experience has been a positive one. I believe you saw our clinical pharmacist partner and I will be sure to share your comments with him. Thanks once again. Practice Manager
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Review titled Very efficient and thorough
Rated 5 stars out of 5
by Michael Drury - Posted on 06 June 2022
I was recently treated for a chest infection and I'm very happy with the experience. After initially ringing the surgery I was rung back quickly by a clinical pharmacist who spent quite some time understanding my symptoms, asking questions and checking assumptions. I found him to be clear and explained things very well. My medicine was available to be picked up shortly after the call, and I'm very pleased with how quick and thorough the whole thing was.
Visited May 2022
Review titled Ongar Health Centre
Replied on 06 June 2022
Dear Mr Drury, Thank you for taking the time to share your feedback regarding your recent positive experience of our practice. We are trying hard to deliver the best care we can and it is always nice when this is noticed by our patients. I'll be sure to share your comments with the pharmacist you spoke to as well as the wider team. Kind Regards Practice Manager