Newport Surgery - Ratings and reviews
Reviews
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Review titled Great service.
Rated 5 stars out of 5
by Katherine brewer - Posted on 11 January 2024
Yesterday I had an appointment with the clinical pharmacist who gave me time to talk, and she listen to answered all my queries brilliant service
Visited January 2024
Newport Surgery has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Having had good service in the past I have to say things have gone seriously downhill. The practice seems muddled with reception taking over 40 minutes to answer, and it’s almost impossible to see a doctor now as they seem to have cut their hours down. The pharmacy is terrible - it’s now 2-3 weeks from ordering before a prescription is ready and even then you have to go in and press them and then it’s prescribed while you wait (ie not ready before). The queues at the pharmacy window are sometimes 6-8 people+ and they can never seem to find the prescription so you have to wait and watch the same drama unfold the same way for each person in front. If they put some extra hours in to catch up it wouldn’t seem nearly so disorganised but instead they’ve reduced the pharmacy phone line down to only 2 hours a day so for many the only option is to go there - more journeys and more time wasted face to face. We wish they would sort themselves out but it just seems to be getting worse all the time.
Visited November 2023
Newport Surgery has not yet replied.
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Review titled Disappointing service from dispensary
Rated 3 stars out of 5
by Caroline Downes - Posted on 04 August 2023
I collect my prescriptions from Newport Pharmacy, however on the last three occasions my husband's prescription has been available on time while mine has not been received. I called the dispensary today and asked about the reasons for the delay apparently because I am a dispensing patient the prescription may get caught up with the surgery ones, I tried to say that my husband is also a dispensing patient but his worked fine no interest was expressed in this point of view merely a repetition that it was printed out but neither the pharmacy or the surgery had it the pharmacist kindly gave me an emergency supply until the form was received. The only option provided was to return to collecting my drugs from the surgery. I am not used to such dismissive from the surgery staff.
Visited August 2023
Newport Surgery has not yet replied.
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Review titled Compliment
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I can't recommend Newport Surgery enough. After becoming unwell over the weekend I called at 8am Monday. I was 33rd in the call queue but my call was answered in around 20 minutes by a very friendly receptionist. I was able to arrange a GP telephone consult. The GP called back just after 9am. He was extremely thorough and helpful, made a diagnosis, discussed red flags and sent a prescription to the pharmacy. I collected my meds and now recovering at home all before 10am. In times of extreme NHS pressures this surgery and all their staff certainly deserve a compliment. Thank you.
Visited February 2023
Newport Surgery has not yet replied.
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2022
The doctor I saw was lovely, accommodating and patient with me. The problem I had was with the receptionist when I rang up to inquire about my prescription she was rude, incompetent and clearly had better things to do- there was one point she even raised her voice to me not knowing the problem and how serve it was I felt belittled to be made a fool and upset due to this treatment and deserve better.
Visited November 2022
Review titled Newport Surgery
Replied on 18 November 2022
Dear Patient, I am Sandra Stillwell the Practice Manager here at Newport. We take all complaints and comments seriously, I am sorry you feel your experience was not of a standard expected, your review will be passed to the team for discussion and action. I would urge you to contact me directly to resolve any issues you are experiencing. Sandra Stillwell - Practice Manager.
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Review titled Great Practice - Great practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
I am a relatively new patient & have been seen by a nurse, a nurse practitioner and a locum (I think a regular locum) and have been blown away by the efficiency and care I have received. On one visit I expected to have to come back to have a blood test, but she did it there and then which was amazing. The locum doctor I have seen recently is honestly the best GP I have ever seen - she listened, acted on everything she said she was going to , she made phone calls to me to check on my recovery and has been consistent, efficient and caring and personable in every consultation. I have always been abe to get an appointment and my prescriptions have always been issued within the time limit advised. Overall everyone at Newport Surgery should be so proud of themselves.
Visited July 2022
Newport Surgery has not yet replied.