Mayflower Medical Centre - Ratings and reviews
Reviews
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
I phoned the surgery today to try and make an appointment with a doctor following a letter sent to me and the surgery from a consultant advising that the GP to see me to possibly start a course of treatment, After finally got through and it was confirmed that the consultants letter had been received I would have to phone at 8am each day in the hope that I might be one of the lucky few who is granted an "audience" with a doctor. I am just going now to buy a lottery ticket as I believe I have as much chance of seeing a doctor as winning on the lottery.
Visited March 2024
Mayflower Medical Centre has not yet replied.
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Review titled Really pleased with DR K Twumasi
Rated 5 stars out of 5
by Diana jacobs - Posted on 19 March 2024
He was thorough , made us feel very comfortable, listened, and explained clearly why he was recommending a referral for my partner .
Visited March 2024
Mayflower Medical Centre has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2024
Spoke to a receptionist today who went above and beyond, he was so helpful and polite. Receptionists get a bad name which I do not agree with but this person was lovely and definitely did more than he had to for me
Visited February 2024
Mayflower Medical Centre has not yet replied.
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Review titled No Appointments
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
This surgery has gone downhill massively. You can never get an appointment to see a Dr, even called 111 who told them my 7 month old daughter needs to be seen within 3 working days, to only be denied an appointment and told just keep trying every day. It is outrageous that a child so young cannot even be seen. They seriously need to look into how things are managed as it never used to be this bad. Totally disgusted with this service.
Visited February 2024
Mayflower Medical Centre has not yet replied.
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Review titled Never an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
This surgery has become a joke. There is never an appointment and you are never able to see your doctor anymore. If you are lucky you may get a slot to see a nurse. However the waiting room is always empty! Which tells me there are either appointments available or capacity for more! Just this week two times I have been made to go to the urgent treatment centre 14 miles away. Now if I didn’t drive that wouldn’t be possible! Very expensive trip for a chest infection. The service has become poor and it’s more of a call centre now than a doctors surgery! No wonder why partners are leaving!
Visited December 2023
Mayflower Medical Centre has not yet replied.
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Review titled No words to describe such incompetence.
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Referred for a Scan in December by one of the Doctors phoned on January 2nd for results. Husband does not do computers so has to phone for results. No number to press for results which is very discriminatory towards the elderly who do not do computers.Husband pressed number 3 secretaries she took details and said will transfer you to reception who will give you your results. When she did on came a man’s voice saying I was 28 in the queue so gave up at that point. Why could the secretary not have given out his results to him? They are always moaning about the work load they have in reception we’ll surely common sense for patients that do not do computers allow another number for them to press to get their results instead of referring them back to reception which cannot cope as it is with calls. Somebody is needed to be able to run this place properly which clearly is not the case at present and patients are suffering for lack of decent management. instead of referring them back to reception which is very over loaded and cannot cope as it is.
Visited December 2023
Mayflower Medical Centre has not yet replied.
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Review titled Terrible lack of knowledge about what services they provide
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
Rang to make an appointment, was told oh we don't do those referrals anymore, even after confirming this with the Supervisor I investigated myself and found they do in fact make said referrals.
Visited November 2023
Review titled Mayflower Medical Centre
Replied on 28 November 2023
Good Afternoon, There is unfortunately not enough information included in your review to investigate what may have happened, and we would also require your name or the name of the person you are raising the concern on behalf of. As multiple reviews pertaining to the same issue are not permitted, we would suggest that you write to the surgery to provide the necessary clarification to enable us to investigate. You may also contact us online via our website: https://mayflowermedicalcentre.co.uk/online-requests/
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Review titled Getting worse
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Got a text message to say a recent blood test which after 3 attempts over 3 days spoke got a call from a doctor who is not my allotted one who altered the dosage on 1 of my medications and to come in for my shingles and pneumonia jabs. I asked to speak to the doctor who had altered my medication and also to find out about the results of a recent blood test after a short text was sent by my doctor saying I needed a supplement as the test had shown a deficiency. I was informed that I could not speak to doctor who had increased my medication and if I wanted a face to face with my doctor I would have phone and if I wanted a telephone appointment it would in 2 weeks time. If there is a response to this review not I will be told to put complaint in writing. I thought this review constituted putting it in writing but know doubt I will have to dust of my ink well and quill. I do feel sorry for the front facing having to deal with a system which is totally broken. Patients frustration will only build and it will be these staff who bear the brunt.
Visited October 2023
Review titled Mayflower Medical Centre
Replied on 16 October 2023
Good Evening, As you have already surmised, we do unfortunately have to advise you to put your complaint in writing to the surgery. Responding to a complaint will often entail referring to details from a patient's medical records and we are not permitted to refer to such information in a public forum. However, please be assured that we will conduct an investigation into the concerns you have raised should you decide to raise your complaint with the surgery directly.
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Review titled Waiting for 45 minutes for my appointment to be cancelled
Rated 2 stars out of 5
by Max - Posted on 13 September 2023
Turned up for my appointment (on time), half an hour later I thought I'd check with one of the receptionists and it turned out the check-in machine hadn't worked properly and arrived me for my appointment. Another 15 minute wait which then led to my appointment (which I'd been waiting for for almost a month at this point) being cancelled and rebooked for another day. Almost an hour of my day wasted all because their silly machine didn't work!
Visited September 2023
Review titled Mayflower Medical Centre
Replied on 22 September 2023
Hello Max We appreciate how frustrating this would have been for you and apologise that you were not checked in as expected. We trust that you were able to fully discuss your concerns during the rearranged appointment.
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Review titled Excellent HCA
Rated 5 stars out of 5
by E ansell - Posted on 20 July 2023
I would like to send my thanks to HCA April for seeing me for a health check today. She was really welcoming and very professional. She put me at ease and was happy to help with any queries. Excellent practice and staff. Many thanks
Visited July 2023
Review titled Mayflower Medical Centre
Replied on 02 August 2023
Thank you very much for your kind words about our HCA. We are glad to hear of your positive experience.