Crocus Medical Practice - Ratings and reviews
Reviews
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Review titled Poor culture
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I was shocked to see the lack of focus on patient needs. I waited outside with a chest infection for half an hour at 7.30 am as this is the only way to get an appointment. When I got in there were no tissues available despite the fact I was clearly an infection risk. There was also no water available. At least half a dozen staff strolled up and down the corridor clutching coffee mugs and actually doing very little. 2 members of staff were answering phone lines and I wondered why the half dozen breezing doing nothing were not handling the dozens of desperate people at the other end of the line. I sat in the waiting room with one other person; there was plenty of room for the countless other people who needed help. There was absolutely nothing available for ill or anxious children to play with. I had obtained the first appointment with a doctor after being insistent. I had previously been prescribed the wrong medication by an inadequately trained practitioner. The doctor saw me ten minutes after my appointment was due despite my being first. None of the staff strolling about doing nothing noticed me coughing all over the waiting room. The doctor prescribed me antibiotics but told me only to take them if I really needed it as this would affect the practice's figures. This left me totally unclear as to what to do for the best for my health. I remain unwell, confused and amazed that such service is acceptable in the medical world; in education thorough inspection ensures that all this sort of nonsense does not happen. Patients first- that's what we pay our taxes for.
Visited February 2024
Crocus Medical Practice has not yet replied.
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Review titled Excellent service again
Rated 5 stars out of 5
by Suzanne Keel - Posted on 15 January 2024
I have heard and seen some bad reviews of our local practice. I have to say I have always had excellent service from both branches of this practice and today was no different. I completed an online consultation form, submitted it and within 10 minutes my phone rang and a very nice lady invited me in that day to be assessed having reviewed my symptoms. I attended the Gt Chesterford practice and saw the Practice Nurse - she was superb - caring, professional and thorough, I felt thoroughly cared for and after a full examination she called in a doctor for a second opinion and thirty minutes later I had collected my prescription. The NHS is under great pressure and bad reviews must be so demoralising. I hope the staff see this review, from the online consultation review staff to receptionists, nurses and doctors and in doing so I hope they know there are so many of us that see the excellent staff working in a system that has been stretched and underfunded for decades, we appreciate you, thank you so much for such a good experience and for all you do.
Visited January 2024
Crocus Medical Practice has not yet replied.
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Review titled Very worrying medical practice .Raising of serious concerns
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
This medical practice should be put into urgent special measures on health and safety grounds. Some of the Receptionist staff are polite but others are often very abrupt, bad tempered , do not answer the phone even when You are number 1 in the queue. On one occasion I was number 1 in the queue for 40 minutes last summer until the phone cut off. On another occasion 2 of the Reception Team have been very insolent in their response even when they are being politely spoken to . I have also been point blank lied to on several occasions in the past and told a member of the practice would call me back and they did not . On other occasions no Doctor has been at the practice to work and see patients. This is frankly very worrying. On another occasion I was clearly told a paramedic was as well qualified as a Doctor and as well medically trained as any GP Doctor when they had no Doctors on duty . Getting an appointment has on many occasions been nearly impossible. I was very unwell several weeks ago. It turned out I had Pneumonia which could have been life threatening. I had been fobbed off twice by some of the reception team prior to eventually getting an appointment one even telling me I probably just had a cold . On another occasion a relative had an Appointment booked only to have it cancelled on the day as the Ecg machine was broken. Furthermore There was no Sense of urgency to rebook an appointment by the receptionist team. All I can say is this practice needs serious investigation. We all know the NHS is under pressure but the very serious concerns I am raising here about This medical practice needs full thorough investigation. I am very well educated and have worked and travelled to more than 40 countries. All I can say is I have had much better treatment from developing country medical centres when engaged in the past on Charity projects in South America, Africa , Asia and Eastern Europe . I Please ask that this Crocus Medical practice on health and safety grounds is please urgently investigated because standards and patient treatment from what I have observed and my own health / wellbeing is beyond worrying.
Visited January 2024
Crocus Medical Practice has not yet replied.
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Review titled Fantastic support and treatment
Rated 5 stars out of 5
by David Hook - Posted on 20 December 2023
I was recently seen by a doctor at the surgery. This doctor was patient, thorough and professional. He listened to what I had to say without rushing me and did everything within his power to assist and treat me. It was one of the best doctor/patient experiences. Secondly, I also experienced incredible support from the practice Pharmacist, who was also kind, caring and very supportive. They also rang me when they said yhey would. Lastly, I also recieved amazing help from one of the nurses at the Crocus, this individual also went above and beyond to help me with a particular issue. In short, my experience with the Crocus Medical Practice has been first class.
Visited December 2023
Crocus Medical Practice has not yet replied.
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Review titled Going round in circles
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
I tried to book an appointment with eConsult. I filled out the form, but was told my condition could be urgent and was told to contact the practice direct. I rang the number and hung on, only to be told that there were no appointments. The receptionist told me to try again, but there was no point because I would be told to contact direct. The receptionist then told me not to fill in my serious details on the form (despite eConsult telling me not to lie) and then there would be a possibility of a phone consultation (I know I need a face-to-face appointment). The eConsult system had closed by 9am, so I couldn't even try again. I am doing everything I can to self-manage, but my condition is getting worse and I know I need a face-to-face examination. Unfortunately, it seems absolutely impossible to get one and I'm just going round and round trying to get one. It's a shambles!
Visited November 2023
Crocus Medical Practice has not yet replied.
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Review titled Extremely traumatic experience visiting this surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Really sorry but I live in fear of having to ask for help via the secretaries on the phone. I am desperate for an asthma inhaler but been told by surgery and boots that I can't get one before 7-10 days an asthma inhaler which I'm desperate for ..
Visited October 2023
Crocus Medical Practice has not yet replied.
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Review titled Dangerous and failing
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
This practice continues to become more incompetent every day. They are not just struggling, they are failing. No improvement in getting through on the phone, impossible to get an appointment of any kind, defensive, unhelpful receptionists, delayed repeat prescriptions, e consults rarely open and the current one is extremely user unfriendly. I feel unsupported, vulnerable, anxious and dismayed at this total lack of GP practice service.
Visited August 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are sorry to hear of your experience from Crocus Medical Practice. We always welcome feedback, to help ensure that the service we offer to our patients is of high quality. If you would like to discuss this, please contact Sharon Foster (Patient Experience Lead) in writing.....
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Review titled Calling to make an appointment to see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
On telephoning to make an appointment I gave a description of my symptoms to the person who answered my call. They advised me to get help from a pharmacist or buy over the counter medicine. This did not help my symptoms. A few days later after making an e consult application I saw a GP who did tests. Whilst awaiting the result after a week of discomfort I phoned 111 who said go to Boots where I was advised to take paracetamol. A further few days later my result came back and I had an infection. The whole process took 2 weeks from my first call to the practice to discover I needed treatment with antibiotics
Visited August 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are sorry to hear of your experience from Crocus Medical Practice. WE always welcome feedback, to help ensure that the service we offer to our patients is of high quality. If you would like to discuss this, please contact Sharon Foster (Patient Experience Lead) in writing...
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Review titled Less than 14 appointments per day
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
The poor service continues here. I was number 13 in the phone queue, and after around 14 minutes of holding at 0800 all appointments had gone. No telephone, no face to face left. That’s across two surgeries. This seems hard to believe- either I wasn’t being told the truth or this surgery is operating dangerously under resourced.
Visited July 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are sorry to hear of your experience from Crocus Medical practice. We always welcome feedback, to help ensure that the service we offer to our patients is of high quality. If you would like to discuss this, please contact Sharon Foster (Patient Experience Lead) in writing....
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Review titled They are good !!! thank you
Rated 5 stars out of 5
by Trevor Smith - Posted on 21 July 2023
The practice is under pressure, more and more patients, but the team are great in my view. They understand and really do their best. I have had to have several recent appointments, all really good and staff are always polite and understanding. The team in the pharmacy are brilliant, they are understanding and super helpful. I think we need to appreciate the team a little more, I understand things may not always be good, pressure and workloads get to us all, but still think we a lucky, when we really need them they are there, let us all be a little more understanding and treat people how we like to be treated. Just my view !!! thanks all,
Visited July 2023
Review titled Crocus Medical Practice
Replied on 27 September 2023
We are please you have received a high quality-quality service from our practice. Thank you for your feedback, this will be shared with the practice team.