Hillingdon Health Centre - Ratings and reviews
Reviews
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Review titled Great care from doctor and practice manager
Rated 4 stars out of 5
by Shobi - Posted on 09 April 2024
The Practice manager has been helpful in resolving a communication issue when my son was unwell and helped get him seen urgently. The doctor was great and attentive and provided the appropriate treatment. Thank you so much for your help and for listening!
Visited March 2024
Hillingdon Health Centre has not yet replied.
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Review titled Limited service and doing their job for them
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I want to book a follow up appointment and they said unless I'm elderly I'd have to login via patches to get an appointment. What's happened to just walking in the surgery to book an appointment for 2 weeks time no matter what age you are. Sad times for the GP Surgery
Visited June 2023
Hillingdon Health Centre has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
I have only recently joined this GP surgery. Such a big improvement from my last GP. The staff here are caring and helpful. Even though it must have been quite busy, they listened to me and was able to help me right away without me having to call back or chase them up. Well done to them and hope they continue to provide the same level of patient care and concern. Personally, I found the Patchs system was very useful to request appointment with the GP which saved me having to call at 8am and managed to an appointment the same day. Well done guys!
Visited May 2023
Hillingdon Health Centre has not yet replied.
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Review titled Computer Doctor
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I called to make a routine enquiry and make an appointment, should be simple enough. I explained what was required and was told I had to use Patches, I explained I had no clue what this was as I was not aware of any changes. The receptionist would not listen to me nor would she explain what was likely to happen with "Patches" and got me so frustrated as I explained as clearly as possible what was required. The receptionist just rambled on about Patches as if I was aware and that you go online at 08.00 to make an appointment and when they are gone that is it, only call if it is an emergergency and then you may have a chance of an appointment. I had a previous issue with the staff here and was told to call 111, I did this and apologised to them on behalf of the health centre. I spoke with 111 and they contacted the health centre and approx 20 minutes later I got a call from the doctor. I should not need to involve 111 services to make an appointment. Returning to todays call and I get a call from the manager as requested as I am writing this and as the manager actually listened to my request though unable to answer the query arranged for a call for this in 3 days time. I would just ask a simple question and that is if someone is old and no computer what is their options, to me it looks like there is no choice now. Also if no one comes to you and tells you all about this all singing all dancing "Patches" how is anyone meant to know what they are referring to. Now when you call the centre you clearly hear the message " we are moving towards an econsult service as this is the preferred way to request a clinicians appointment". When I spoke with the manager she said they are not using that now and it is "Patches", please can patients be updated with all of these changes as I hear the message saying "econsult" and believe this is what I have to do when in fact that new way is out of date.
Visited April 2023
Hillingdon Health Centre has not yet replied.
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Review titled Very difficult to get appointments now
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2023
Used to be easy and simple to get an appointment with the online system. Now it's nearly impossible as there is only a 30 minute window from 8am-8:30am to book one. if you miss that then it's a struggle! Crazy that it's this difficult.
Visited April 2023
Hillingdon Health Centre has not yet replied.
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Review titled Good
Rated 3 stars out of 5
by Rupal - Posted on 20 April 2023
I was helped with my query today, quickly, efficiently, and clearly. I am pleased to say my query was dealt with quickly and courteously, and for that, I thank you.
Visited April 2023
Hillingdon Health Centre has not yet replied.
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Review titled Excellent clinical care provided
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
Visited the practice to undergo a procedure which I was very anxious about given my previous experiences. I would firstly like to thank the receptionist who booked me in for my procedure, so patient, understanding and caring, helped to put my mind at ease. Secondly, the two nurses who supported me throughout the course of the procedure, they were absolutely amazing. I’m so thankful for their kindness, support and compassion during my visit, so sympathetic and really reassuring. Their caring clinical practice meant the procedure was so less daunting and thankfully seamless. I really was in the best care and had nothing to worry about. Thankyou again, feel blessed to be registered with such a great practice and such wonderful, caring and professional staff.
Visited February 2023
Hillingdon Health Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anchal - Posted on 26 February 2023
The first thing that appealed to us, though insignificant from a quality of care perspective, was the call back facility. I’ve heard of people holding for hours however this surgery just calls you back when you are closer to being attended to. The receptionists have always been polite and helpful and always been accommodating when they hear it’s for my toddler. Our experience with the doctors and nurses (for vaccinations) has been really good as well. Most of our interactions have been with one of the doctors who has always been patient, helpful and very understanding that we are new parents. Most of the appointments have been for my daughter, but he has always been open to giving us advice for ourselves as well during the consultations for our daughter.
Visited February 2023
Hillingdon Health Centre has not yet replied.
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Review titled Great hard working practice
Rated 5 stars out of 5
by Edward - Posted on 15 January 2023
The doctors, nurses and staff in this practice have looked after my family and myself for over 30 years. I feel the need to inform you about their professionalism , compassion , caring and understanding. Thankyou nhs.
Visited January 2023
Hillingdon Health Centre has not yet replied.
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Review titled Caring Practice
Rated 4 stars out of 5
by Steve Moss - Posted on 02 January 2023
My wife who suffers dementia,took a nasty fall on Thursday 26/12/22.The Hillingdon Health Centre Practice Manager,was superb in securing a vital assessment visit by the community matron/nurse with inside 4 hours,as they were aware of my wife's vulnerabilities.Fantastic caring work of which I thank you.
Visited December 2022
Hillingdon Health Centre has not yet replied.