The Medical Centre - Ratings and reviews
Reviews
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Review titled Positive feedback
Rated 4 stars out of 5
by Alex - Posted on 17 April 2024
I went for my smear test recently and the lady that saw me was lovely! As loads of us know this test is not so comfortable and people might even put it off because of this. The nurse was nice, friendly, clearly knew what she was doing and made me feel better about being such a baby during the test. I’m not sure if we normally receive a feedback form after an appointment but it would be nice to be able to let her know that I appreciated her work this day.
Visited April 2024
Review titled The Medical Centre
Replied on 19 April 2024
Dear Patient Thank you so much for your kind review- I will try to find out who the clinician was and pass on your comments.
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Review titled Brilliant Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2024
I have been with this GP practice for 10yrs and just had my final appointment with them (due to moving house). I wanted to leave a review to remark on how brilliant one of the doctors here has been in particular. He believed me about a women’s physical health issue I had when other doctors had previously not taken it quite so seriously and once even suggested it might be imagined. With his help I was referred to a brilliant consultant. The Dr gave time to listen, validate and consider the best course of action.
Visited March 2024
Review titled The Medical Centre
Replied on 06 March 2024
Thank you so much for taking the time to leave such a kind review and best wishes for the future. I will pass on the review. regards MP.
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Review titled Worst GP I ever had in last 13 years
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
I am a very anxious person and a bit hypercondriac when it comes to health which other gps had acknowledged and showed empathy towards me every time I contacted them. But with this GP it has never been a pleasant experience, either rude doctors or nurses and mostly rude receptionist not showing any empathy towards my worries. Also with this new system of online form you fill up is just ridiculous, after filling the form you recieve a message that someone will contact xxx date and timing 12-6 , it’s like they are busy and I’m free just sitting at home chilling. Even though I requested for face to face consultation but I still being offers telephone consultation and if you miss the call as you maybe working and didn’t get a chance to answer the call , they wouldn’t bother to call you back. And you will have to go through the process all over again which will just make your anxieties even worse. I’m leaving the gp so if you are thinking to sign up I would highly recommend you to look for other gps in the area and definitely do your research. We pay taxes from our hard working earned salaries to get a better service, I know nhs under pressure but it doesn’t mean they start treating people like we don’t matter anymore.
Visited April 2023
Review titled The Medical Centre
Replied on 06 September 2023
We are sorry that you have been having trouble getting a face to face appointment. We are providing these appointments and they are triaged beforehand. We understand that the online forms are not popular with everyone but the clinician will decide if you then require a face to face.
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Review titled Poor experience multiple times
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
I have an underlying health issue which has been deteriorating. I've been asking to see a GP Face to Face for best part of 8 months. I have had to call NHS 111 for an illness who said I'd need to book an a set of tests via the GP Urgently. After, yet again, not speaking to a GP, instead another member of staff, I've now been put down for non urgent tests which puts me back to waiting for an appointment that will be impossible for me to attend. I asked for help with alternatives and was told I can only be seen Monday to Friday 9am - 5pm. Having called another surgery in the area they have said that is just not true and I should insist on speaking to the practice manager. Instead my condition has deteriorated further and I've had zero help before the weekend. Many of us have to work and simply can not take time off in the morning. I'm looking for another practice. It's been a very frustrating time, I felt this practice coped so well during the pandemic but now it's just of not practical help to me. A surgery nearby has evening and weekend appointments available and said they would be able to book tests in those times. All would have been solved if my condition had been noted, but I felt the person speaking to me just wanted to box me off as quickly as possible, rather than actually listen to the symptoms fully. Plus the reception was absolutely rude, lacking any empathy and not apologising for an error they had made. How hard is it to say I'm sorry for an error, when someone is unwell and frustrated. It's a great shame as I have huge admiration for the Dr who runs this surgery, her colleagues are not performing at the same level as they once were.
Visited March 2023
Review titled The Medical Centre
Replied on 06 September 2023
Please can you call reception and ask to speak to the Business Manager and we will find out what has happened. We have had some new members of staff in training so we will also look into this matter.
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Review titled Outstanding Appointment
Rated 5 stars out of 5
by Joanne Kinsey - Posted on 04 January 2023
Ref. Appointments with Dr Jason. Initial appointment was a phone consultation where I felt my needs were listened to and met. I then had a face to face follow up and was treated with utmost respect, listened to, he was current in his understanding and understood my condition. It would be great to see Dr Jason stay at this practice. If felt like care I would receive from our family Dr in my younger days. I absolutely appreciate the level of care I have received. Thank you
Visited January 2023
Review titled The Medical Centre
Replied on 05 January 2023
Thank you for your positive feedback. I will pass on the comments to the GP and staff. We really appreciate it that you have taken the effort to leave this review.
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Review titled Great GP
Rated 5 stars out of 5
by Kusal Das - Posted on 26 February 2023
I had raised BP and went to meet doctor, who was very knowledgable and took great care. I work for NHS, hence, I understand what great care looks like. Absolutely brilliant.
Visited January 2023
Review titled The Medical Centre
Replied on 28 February 2023
Many thanks for the kind review. I will pass on the comments to the GP involved in your care who will appreciate the gesture.
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Review titled Absolute disgrace
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
I have been trying to request a prescription for over 1 and half weeks, this still has not been sorted. I requested a call back and they never have appointments. The surgery is a joke. The receptionists are very helpful but the practice itself needs to be reviewed. I have been with this surgery all my life and it has got worse over the years. I would not recommend this surgery to anyone.
Visited September 2022
Review titled The Medical Centre
Replied on 22 September 2022
Hello I'm really sorry to hear that you have had a bad experience at the Practice. Please contact the Practice and ask for the Business Manager and I will see what has happened.
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Review titled Truly disappointed.
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
I have had several issues with this practice. Having moved from Ealing a year ago, there is no continuity of care - I understand we are unable to speak to the same DR each time but one would expect the Dr to read the previous notes and follow along from there. My mother ia patient with long term health conditions, I have spoken to one of the GPs here numerous times who seems to be changing, starting and stopping medication; requesting bloods for no clear reasons. My mother does not understand medical terms or English well, despite my mother consenting and requesting them to call me, the doctor refuses and tries to speak to my mother who becomes very anxious and health conscious as he insists ‘her English is good and he can speak to her’. Moreover, everytime we ask for blood results they are never accurate and conflicting - the GP gives a different reading to that given by admin - when queried on this, they cannot seem to explain where the incorrect results came from?? I am extremely disappointed with this practice as they lack compassion and do not deliver adequate care, particularly with those who do not have much medical knowledge and put their entire trust into their doctors. I will be moving my mother to another GP.
Visited August 2022
Review titled The Medical Centre
Replied on 22 August 2022
Thankyou for taking the time to leave feedback but we are also disappointed that you did not contact the Practice or leave your name so that we could contact you directly with your concerns. It's now impossible to talk to the GP concerned or investigate what has gone wrong if we don't know who the patient is and what exactly happened. We respectfully ask that you contact reception and make a complaint as all complaints get investigated and genuine concerns are addressed. Making an anonymous complaint on a website makes it very difficult to address any problems that may or may not be happening.