The Saluja Clinic - Ratings and reviews
Reviews
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Review titled Saluja clinic
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
A very irresponsible GP. I have been writing reviews about this GP and yet again I have to write a review. I have been ordering (requesting) for my medicine for almost 2 weeks now. I was not given my medicine as there was no response from the GP. I called the GP and the receptionist said that she will let the nurse know about this. I went to the chemist and checked with them if GP took any action on my request. this time the Chemist called the GP and asked them what's the matter, the GP replied saying that they did not received any request regarding the medicine. so the chemist gave me some emergency medicine. seems like this GP (Saluja clinic Southall) is not really bothered about the patients. Secondly I had made an e consultation regarding my tennis elbow which is very Bad. they gave me a call saying that ill have to see a Physio. they also gave me a date but I said I was working on that date. after that I was not approached again regarding this. all I can say regarding this GP is very Bad service. Highly not recommended. if you are really concerned about you and your family and loved ones don't go to this GP to get yourself registered there.
Visited April 2024
The Saluja Clinic has not yet replied.
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Review titled Saluja clinic
Rated 1 star out of 5
by Merryl Anthony Mascarenhas - Posted on 05 April 2024
A very irresponsible GP. I have been writing reviews about this GP and yet again I have to write a review. I have been ordering (requesting) for my medicine for almost 2 weeks now. I was not given my medicine as there was no response from the GP. I called the GP and the receptionist said that she will let the nurse know about this. I went to the chemist and checked with them if GP took any action on my request. this time the Chemist called the GP and asked them what's the matter, the GP replied saying that they did not received any request regarding the medicine. so the chemist gave me some emergency medicine. seems like this GP (Saluja clinic Southall) is not really bothered about the patients. Secondly I had made an e consultation regarding my tennis elbow which is very Bad. they gave me a call saying that ill have to see a Physio. they also gave me a date but I said I was working on that date. after that I was not approached again regarding this. all I can say regarding this GP is very Bad service. Highly not recommended. if you are really concerned about you and your family and loved ones don't go to this GP to get yourself registered there.
Visited April 2024
The Saluja Clinic has not yet replied.
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Review titled Worse practice ever
Rated 1 star out of 5
by Amrit - Posted on 26 March 2024
The clinic is not professional at all. Sorry to say me and my family had a worse experience hours and hours on the phone and when the turn is near the call is cut … dont book appointment when it’s emergency always and always careless when it comes to health. I do not recommend please have another GP who can help when it comes to health. It’s only a luck if you get a help at Saluja otherwise it’s super hard to get to talk with them and mainly one of receptionist very rude no sense of talking at all
Visited March 2024
Review titled The Saluja Clinic
Replied on 26 March 2024
Dear Patient, I am very sorry to hear about your recent experience. Could you please send an email to Saluja Clinic and mark it for my attention. Please send us your details and your contact number and we can call you back to discuss your concerns. Kind Regards, Amarjeet Bhambra salujaclinic@nhs.net
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Review titled Telephone contact
Rated 1 star out of 5
by Merryl Anthony Mascarenhas - Posted on 30 July 2023
Tried to contact Saluja via phone as i missed a call from them and this was regarding my blood test results. as I was on duty (at work ) i could not answer the call. a voice message was left for me regarding my blood test. so upon calling them back it was a regular struggle to reach them the phone kept on ringing but as usual no one picked up the phone. I emailed the clinic yet no reply. this shows how concern they are about the patients. Im even planning to get registared at some other GP other then Saluja clinic.
Visited July 2023
Review titled The Saluja Clinic
Replied on 26 March 2024
Dear Mr. Mascarenhas, Thank you for raising the concern regarding the telephone service at Saluja Clinic. I apologize that you missed the call from the clinician and you could not contact us via phone and email. As per the medical records, I can see that we did try to contact you on 31st of July, but the phone was not answered. Should you wish to discuss these problems further, please email us on salujaclinic@nhs.net for my attention and I will contact you directly. But I can assure you that since last year, we have improved the telephone service and also the emails are answered within 48 hours if routine and within 24 hours if urgent. Please do contact us, if you would like to have a discussion regarding the service at Saluja Clinic. Kind Regards, Amarjeet Bhambra Practice Manager Saluja Clinic
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Review titled Service experience
Rated 1 star out of 5
by Merryl Anthony Mascarenhas - Posted on 13 June 2023
Wanted to notify my new address. I was asked to email with a proof of ID. which I did immediately. no reply back if it was done or not. emailed again in few days asking for confirmation no reply from the clinic. tried to call in few days phone kept on ringing got fed up and hanged the phone. this clinic is not approachable and poor customer service.
Visited June 2023
The Saluja Clinic has not yet replied.
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Review titled line is busy
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2022
i have been calling the surgery from 8 am until 8.50am the line so busy. i can't even go the surgery as they do not see patient on the desk
Visited August 2022
Review titled The Saluja Clinic
Replied on 04 August 2022
Dear Patient, Phone lines are busy every morning from 8am to 10 am. Patients can contact the clinic by sending an email to salujaclinic@nhs.net or by sending an eConsult to us via practice website (salujaclinic.co.uk). Saluja Clinic's reception desk is open from 8am to 6:30pm, patients can visit us anytime during the opening hours. Should you wish to discuss this over the phone please send us an email with your contact number, I will call you back. Amarjeet Bhambra Practice Manager Saluja Clinic