Sudbury Surgery - Ratings and reviews
Reviews
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Review titled Doctors let down practice
Rated 1 star out of 5
by Mita - Posted on 28 March 2024
Great staff. Very helpful. Let down by rude doctors who can get very angry with patients and relatives and do not hesitate to be verbally abusive. They lack listening skills and the ability to practice holistic medicine. I had the misfortune of having to speak to them when trying to get symptom care for my elderly relative.
Visited March 2024
Sudbury Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by E.S.Ban - Posted on 15 March 2024
Each time I have called.. it longer for answering but when I got through receptionists, doctor and nurse were really helpful and gave the right advice. Very much appreciated
Visited March 2024
Sudbury Surgery has not yet replied.
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Review titled Worst Gp
Rated 1 star out of 5
by Priya Patel - Posted on 17 July 2023
Reception team will not pick up phone calls I will need to make around 20 calls in morning in order to book and appointment by the time someone picks up the phone call I will be told no appointments available. The service for Sudbury Surgery is horrible.
Visited July 2023
Sudbury Surgery has not yet replied.
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Review titled Prompt and friendly staff
Rated 5 stars out of 5
by Dina Popat - Posted on 07 July 2022
My medicine was out of date and the surgery manager requested the Dr to write the prescription without the trouble of booking an appointment and going to see the Dr. All done and sent to pharmacy on the same day. Lately I’ve had to call the surgery numerous times regarding my medication and every time I called the new receptionist and the back office staff have been very accommodating. When all staff work together as a team and help the patients, the whole experience just makes it so pleasant all round. I no longer have anxiety when I telephone the surgery. My one and only criticism/suggestion, that in order to book a telephone consultation, they should scrap the need to complete a online form. It’s quite a lengthy process and can be difficult for those that may not be computer illiterate.
Visited July 2022
Review titled Sudbury Surgery
Replied on 30 June 2023
Dear Dina Popat, Once again thank you for your kind comments. Telephone consultations are not mandatory. We are required to offer different types of consultations, therefore you are not required to complete this type of consultation if it does not suit you. Practice Manager