Roundwood Park Medical Centre - Ratings and reviews
Reviews
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Review titled Disrespectful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
There is one receptionist in particular working here who has now made me register somewhere else as her appproach towards me was disrespectful and intimidating. She needs to be trained again or sacked. She is rude and has no manners.
Visited August 2023
Review titled Roundwood Park Medical Centre
Replied on 01 September 2023
Dear patient, thank you for taking the time to leave feedback and I'm very sorry to hear you've not had a good experience at our practice. We take concerns from patients seriously and I'll share these with our team. If this is something you would like to discuss further with us, please give me a call on 0208 176 8992. David - Practice Manager
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Review titled Terrible practice and awful staff/no care or compassion
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Terrible, unprofessional receptionists, they don't have manners, rude, they ignoring you as they carry on speaking their own language, there is a language barrier as they can communicate, they can express themselves to patients, they really need a customer service skills training and they don't have patient. Doctors are constantly new, they don't seem to last too long. Definitely avoid this practice. It needs a visit from cqc asap. Practice Manager should to take action on this but he seems that he is never there
Visited September 2022
Review titled Roundwood Park Medical Centre
Replied on 10 November 2022
Dear patient, I appreciate you taking the time to leave feedback and I'm very sorry to hear you've not had a good experience at our practice. We take all concerns from patients seriously and I'll share these with our team. I'd like to understand these better as I'm not aware of you raising these concerns with the practice previously or trying to get in touch with me - If you could let me know the next time you are here then I'd be grateful if you'd give me a moment of your time so that I can help address your concerns, and if there's anything I can do to help in the meantime then please do give me a call on 0208 438 7070. Thank you - David Griffiths, Practice Manager.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2022
I asked if a letter could be written for me, and I had a short deadline. Withing two days, the reception team had liaised with a social scribe. Who called me and managed to write the letter on the same day. It was terrific and I was so pleased. Staff are very friendly, helpful and understand the needs of the patients.
Visited June 2022
Review titled Roundwood Park Medical Centre
Replied on 10 November 2022
Dear patient, thank you very much for taking the time to leave your feedback for our practice. Feedback is very important to us and I've shared your comments with our team - I'm very pleased to hear that you found our team to be helpful and understanding. Thank you, David - Practice Manager